From the moment you walk in the comfortable reception, you quickly realise that this is what good service in a hotel should be like these days. All reception staff seem to multi-lingual, everyone (and I mean everyone) is polite and helpful. When you check-in you get a printed introduction leaflet personalised with your name from the manager, telling you all about the hotel and other useful stuff, including your personal WiFi code (no scribbled handwritten notes or "Gee, I'm not sure...." here) . And Wifi is free and very fast.
Whilst the rooms are on the small side, they're well appointed and comfortable with well fitted bathrooms, lots of washroom freebies, (including a duck....a duck? go there and find out why). More pillows? No problem. Free non-alcoholic drinks in the chilled mini-bar? Yep. In-room safe? Of course. Substantial and fantastically varied breakfast (no 2 bread rolls and a coffee here....). Quick-serving well stocked bar. YadaYadaYada....
And all for a very reasonable rate in a great location near the Central station, 3 station subway ride from credit card oblivion in central Milan at some of the best shops in Europe.
I was tempted to complete one of those usually meaningless "Tell Us what we could have done better" surveys that are left in rooms. But it seemed a bit pointless since all I could complain about was that our bathroom door didn't quite fit properly.....
I could go on and on and on about how good this hotel is. And the manager of every other hotel I've ever stayed in should go here and learn how run a hotel properly, just for the customer.
Just go there and experience it.
(PS: Hotel Berna emailed today to ask if I'd reviewed them on TripAdvisor. Where else do you get a hotel that's so confident in it's good service & reputation, it actually asks you to do a T/A review?)
- Official Description (provided by the hotel):
- If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more less
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- Also Known As:
- Berna Hotel Milan
- Hotel Berna Milan