Stayed in Milan for 2days mid December and had had to book a hotel next to the Central Station. Chose Berna after reading all the positive reviews and was not simply satisfied but overjoyed (like in a classic marketing case study from the service industry text book;-))
The check in took 2min, and I was given the room before 2pm, courtesy of the duty manager. Grazie no.1!
The room was light, spacious enough for 1 person, very clean & well maintained, with free soft drinks, water & biscuits plus a bathrobe & fluffy towels in the shower. Grazie no.2!
Free wi-fi, couple of pc.s in the lobby, helpful professional staff with wonderful sense of humor; check out in 2min. Grazie no.3!
No mess, no lengthy explanations/conversations, no confusion with reservation/luggage/payment/etc…. relieving feeling of this enterprice working as one team and like a clock. Grazie no4!
Location is perfect. Walking distance to: Central Station-5min, Via Spiga-15 min, Via Montapoleone-20min, Duomo-25min, La Scala-30min of pleasant walk. Alternatively CS metro station is just around the corner with 10 min connection to the center of Milan.
I am a regular visitor to Milan and stayed in different hotels, from luxurious to convenient. This hotel is absolute star at all sides: location, security, price/quality & especially service just excellent!
Bravo Sgnr. Fontana!
- Official Description (provided by the hotel):
- If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more less
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- Also Known As:
- Berna Hotel Milan
- Hotel Berna Milan