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“Nice hotel, small rooms!”

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Best Western Plus Hotel Felice Casati
Ranked #72 of 428 Hotels in Milan
Certificate of Excellence
Cork
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice hotel, small rooms!”
Reviewed August 28, 2012

Stayed for two nights on business recently, all in all its a good city center hotel.

The good:
Location - Walking distance to most of the center and good access to metro and trams.
Staff - All staff spoke english and gave a good level of service.
Decor - Nice decor and well
Value for money - Good value for money!

The ok:
Breakfast - Self help coffee is only ok and the food is ok but nothing special. The rolls with olives taste very nice though!
Air Conditioning - the rooms have air con but the these are switched off by room service so the room is like a oven when you return to the room after a long and hot day in the office.

Challenges:
Rooms - The rooms are very small, the bathroom is so small that when you try to sit down on the toilet you hit your head off the wall. I nearly knocked myself out the first time! You also have to dodge the toilet to try and get in the small shower. I have been in smaller rooms but that was Tokyo ! The desk in the room is also very small that trying to get a laptop to fit is a bit of a knightmare, so much so they offer a laptop tray.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kriss_sCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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862 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Northampton, United Kingdom
Level Contributor
127 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed August 20, 2012

Had a 3 night stay in this hotel in early August. The hotel is very well positioned for the local attractions in Milan. About 5 mins walking to the main railway station and about 15 minutes walking to the duomo. (Providing you dont stop to look at all the shops en-route).
I arrived at the hotel at about 12.45 and my room wasn't ready so I left my luggage and went out for a spot of lunch. Upon my return shortly after 2pm the room still wasn't ready due to a shortage of cleaning staff that day. The receptionist was very appologetic and gave me a free room upgrade.
The room was very smartly furnished and spotlessly clean.Tea and coffee making facilities were provides. Large flat screen TV and Free Wi-Fi. The bathroom was large and stocked with toiletries and plenty of clean towels which were changed daily.
The public areas were very nice and elegantly designed, with lots of seating provided in a nice cool atmosphere.
Unfortunately I didn't make it down for breakfast so I am unable to comment on this. But if the rest of the hotel is anything to go by I would say the breakfast should be excellent!

  • Stayed August 2012, traveled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank Paulo59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Sebastian - Donostia, Spain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 17, 2012

Good location. 15 min walking from the train station Milano Centrale and close to the shopping area and the Metro. Nice and clean rooms. The personal is really nice and helpful. If I come back to Milano I will definately choose this hotel again!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Andrea G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 16, 2012

My best friend and I visited Milan for the first time to celebrate both turning 30 this year.
We found a good deal including flights and did our best to find a hotel with a central location. When arriving in Milan we used the local bus shuttle from the airport which cost 10 euros and then used the metro service from the central station to central Milan. If you can use the London underground, you can use the metro service in Milan, it was cheap, quick and easy. The hotel write up describes a 200 metre walk from the metro stop to the hotel. I would say this is correct. We did get lost a few times and ended up further back than we should be; it was full of groups just standing around so you do need to be careful.

When we found the hotel we were both happy with the choice straight away. I boasts 3 beautiful chandeliers in the lobby area and it is clean. Check in was easy and straight forward, we were seen by Guiliano who was friendly and seemed to be expecting us. We had booked a double room but he asked if this was ok and moved us to a twin room which was much better. The rooms were a good size, lovely wooden floors and fully tiled bathroom, no bath but a good powerful shower with huge shower head. Our room was cleaned daily with fresh towels and the bed made which was great. There were also two big mirrors and wardrobe space, for two girls this was a must so we were happy!

Breakfast was included in our deal. It finishes at 10am so plenty time to get up dressed and down for something to eat. There was a good selection to choose from including scrambled eggs, bacon, bread, bread rolls, fruit, yoghurts, coffee and a good selection of tea and herbal teas which was great for me as i only drink herbal tea. There was also a toaster available to toast the bread and you could choose from brown or white.

After a day of sight seeing in the local area and over in duomo which was only 3 metro stops away, we relaxed in the terraced area back at the hotel. It is covered over which is nice but would also be nice to sit and catch some sun too. We were greeted by a young barman after sitting there a while who asked if we would like to order drinks. They had no rose wine but a very good white wine and he also brought some snacks out too. He was very friendly and professional, it was a nice addition as it meant we didn't have to get up to go to the small bar. He didn't hassle us for payment either, simply asked for the room number and brought out a bill for us to sign so pay later.


Again Guiliano came to the rescue when choosing somewhere for dinner, he ordered a taxi for us to the como area where we had a great meal outside. There were also bars there too so perfect for a good evening out. The restuarant we chose was right next to a bar playing music so we felt like we were in a club but eating, was good fun and added to the atmosphere. Guiliano was great in calling restaurants for us to check they were open as we went during the local holiday season. He was also helpful in showing us on the map where things were and giving us help with distances, thank you!

Over all a great city 4 day break in a fantastic country. Only thing i would criticise is the room only had one plug socket so for two girls to get ready in the evenings, charge mobile phones etc it wasn't great. Only one pillow provided but i am sure they would have provided more if we remembered to ask. Walls are extremely thin so you hear your neighbours flushing the loo!
A few things to be aware of in Milan:
- Milan has their holiday period in August, something we had read but thought we would take a chance. It is true so there are quite a lot of shops and restaurants closed in central Milan but still a lot open.
- There is a lot of graffiti in central Milan, it can be off putting but you can still see the beauty of the buildings. The city reminded me of New York, everything is built upwards so you almost have blocks. It can be quite difficult to remember the way as it can all start to look the same
- Not all Italians are helpful and friendly, they have an awful habit of slamming your change on the counter despite you being stood there with your hand out to receive it. We got used to it very quickly but not nice at first
- You must visit duomo, it has a beautiful cathedral and is the place to be for good cafes' and restaurants. Have coffee at the gucci cafe and lunch at the obikia mozzarella bar, food is to die for. Also try savini for dinner as a treat, it is expensive but its Milan so why not!
- Visit Grom for the best ice cream you will ever taste, my friend had peach and vanilla i had hazelnut and vanilla, amazing!
- Be wary of bag snatchers, something that happens everywhere but just be aware of it. We were shopping and witnessed it for ourselves on our first day!

All in all a fantastic break with a great friend, excellent hotel with great central location, friendly helpful staff and good quality breakfast!

Room Tip: Maybe ask for a room on a higher floor, we were first floor so missed out on great views.
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank CHARLIE3030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 12, 2012

I stayed in this hotel for 2 nights in July, and was lucky enough to get an upgrade to a superior room with a king size bed. The staff were helpful from the moment I checked in to the moment I checked out. The hotel was very well located - in a quiet little street however only 300m to the main shopping street. The closest stop for the hop on and hop off tour bus was right on this street and takes you to all the main attractions and shopping destinations. Breakfast was very substantial and there was a range of different food options, and the bed was the most comfortable I have slept in during my entire trip to Europe!

  • Stayed July 2012, traveled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank Madz07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 6, 2012

We stayed here for three nights and were very very happy with our stay. The staff speak English and are very attentive. Breakfast was delicious, cooked english breakfast, meats, fruits and pastries all you can eat. They made us a pack up on the way to the airport and there are snacks, apples and cookies available 24hrs. The location is good, make sure you catch the metro into the city to save the long walk in the heat.

Immaculately clean and high standard of furnishings. Rooms are small and the air con didnt really work in the room. Advertised with a balcony but didnt get one, also asked for a double and got two singles pushed together, which we were told was an upgrade. These are really the only nehatives and the friendly staff more than made up for it

We had a great time, top marks from a fellow hotelier. I hope I can stay again.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank 3skye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swansea
Level Contributor
171 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed July 17, 2012

We stayed here for 3 nights last weekend. Arrived from Linate via P venezia (NOT a long walk from the metro at all!!).

The staff were friendly and efficient and to our surprise upgraded us to a superior room, which was nice!

It's true , you don't get views of herds of roaming wildebeest from Felice Casati but what you do get is a very well run hotel in a convenient location , lovely rooms and very good breakfast choice.

We actually felt we should have paid more than we did, so, we have absolutely no complaints at all and would happily return to this hotel if in Milan again.

Room Tip: have a drink in the nice little outdoor area, they don't charge over the odds as you might expec...
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Swan2555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Hotel Felice Casati

Property: Best Western Plus Hotel Felice Casati
Address: Via Felice Casati 18, 20124 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#45 Romantic Hotel in Milan
#54 Business Hotel in Milan
#58 Luxury Hotel in Milan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Plus Hotel Felice Casati 4*
Number of rooms: 99
Official Description (provided by the hotel):
Comfortable hotel in Milan, BEST WESTERN PLUS Hotel Felice Casati is a 4 stars hotel completely renovated and equipped with the most modern facilities. Located in a strategic position, the hotel is half way between the Central Railway Station and Porta Venezia, and at a short walk from Corso Buenos Aires, the main commercial area in Milan. The hotel is close to public means to reach in a few minutes the city's main attractions such us the Duomo, the Castello Sforzesco and the trade fair. Our bar is available with a few hot and cold. 4 Good reasons for choosing this Hotel in Milan: Close to Corso Buenos Aires, the main business and shopping district, and a short distance from the city centre. Quiet and comfortable hotel thanks to its position, 100 meters beside Corso Buenos Aires. ... more   less 
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Also Known As:
Best Western Felice Casati
Best Western Milan
Milan Best Western

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