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“Very average experience”
Review of Uptown Palace

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Uptown Palace
Ranked #58 of 431 Hotels in Milan
Certificate of Excellence
Reviewed February 7, 2013

This is a small boutique hotel in Milan. Couple of issues with the hotel - location. Not very close to the Duomo area. Also the rooms are really small. Breakfast spread was fine - what one would typically expect in such a hotel.

  • Stayed: January 2013, traveled on business
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1  Thank bhandarisonal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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673 - 679 of 1,663 reviews

Reviewed February 6, 2013

Excellent hotel, very friendly and welcoming staff. Rooms clean and very modern and a great breakfast. Great Location, 10 min walk from the Duomo area and 5 min from the closest underground. I will definitely stay there every time I am in Milan.

  • Stayed: November 2012, traveled with friends
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1  Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2013

This hotel feels like a small boutique designer hotel. The staff always seemed helpful and friendly, in a Milanese sense of the word. The front door staff were always very pleasant. They always said 'hello' in a genuinely friendly manner and were eager to help us find a taxi or provide recommendations on good places to visit. This hotel is probably more suited to business travellers then leisure travellers. The breakfast was very good and again the staff were really friendly and helpful, they remembered exactly how we liked our coffee - these small touches made us feel welcome in an otherwise cold city (literally and figuratively). The Wifi situation is really bad though, we got 30 minutes free in the lobby, but the speed is unusable (it took facebook about 5 minutes to load 1 page and my emails took forever to come through). We ended up paying 12 EUR per day for the internet (exactly what they wanted!). This is probably the biggest problem with this hotel and might be the reason I don't return. Other then that though, we were very impressed.

  • Stayed: January 2013, traveled on business
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1  Thank SydneyTourist1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013

Approx 10 minutes walk from hotel to Duomo di Milano. A very helpful and friendly staff. They gave us a better room than booked - at 12th floor. Nice view, quiet (no traffic or other guests) very good bed, good cleaning, and a big bathroom. The breakfast was one of the best we have had in Italy.

  • Stayed: February 2013, traveled as a couple
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Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013

We spent four nights here in January. For €300 a night the room was small, but well appointed. However if wifi service is important to you, as it is to us, forget this hotel. You have to pay for it, and the service is poor. The first room we were given (909 I think) had a great view of the Duomo but no wifi coverage at all. Reception put me in touch with the Internet provider, Swisscom, to try and resolve the problem. Question - why did I have to sort out the hotel's problem? The Swisscom lady was helpful but couldn't resolve the issue, so she spoke to reception who then relocated us to 708, where the wifi reception was better. Notwithstanding that, their wifi is set up so that you cannot use Facebook apps on your devices; you have to use the browser version, and even then the system won't let you upload anything other than text; images etc you can only download, and slowly. The system is very selective. Email service was okay both ways, but social networking - forget it. We use Skype for business contact when we're traveling. Totally unavailable at this hotel. Even in the foyer with the free service the same restrictions apply. When I queried it with reception I got the same runaround - I would have to sort it our with the provider!!
Did they have power adapters available? Yes sir, but you will have to buy the adapter. Can I use the business centre to print my boarding pass? Yes sir, but you will have to pay for it. Get the picture?
The saving grace for us with this hotel was the restaurant. Both the food and the service were excellent, really first class.

Stayed: January 2013
Thank Ugnbug N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2013

We stayed here for two nights and was very impressed with the room and amenities.
The breakfast was good with lots of variety and staff were always helpful.
Its a great location for shopping and nightlife. We walked to the duomo and Porto Ticinese and Navigli and found the area felt safe at night. There is also a little supermarket nearby which was good for buying water.

The only thing I didn't like about the hotel was the lack of wifi. You could ask for a password but this would only give you 30 minutes access on a very slow connection in the lobby area. I just wish all hotels had free wifi.

  • Stayed: January 2013, traveled as a couple
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Thank jaczc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2013

This is a business hotel, but we were in Milan for just one night which happened to be on a weekend and thus the rate was a little less. For us it was a great location, within walking distance of the Duomo. After staying in a number of B&B's on our journey, it was nice to have a modern hotel room with a large western style bathroom. The breakfast was very well done and a big spread. The only downside for us was that there was no free wifi in the room and the wifi in the lobby areas was spotty and you only got 30 minutes. Just not a good system. We would probably not consider staying at the higher rate during the week. But, on this trip and this day it was a great spot for us.

  • Stayed: October 2012, traveled as a couple
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Thank twovagabonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Uptown Palace

Address: Via Santa Sofia 10, 20122 Milan, Italy (Formerly Uptown Palace MGallery Collection)
Location: Italy > Lombardy > Milan
Amenities:
Business Center with Internet Access Free Breakfast Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#38 Business Hotel in Milan
#44 Romantic Hotel in Milan
#51 Luxury Hotel in Milan
Price Range: $173 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Uptown Palace 4*
Number of rooms: 165
Official Description (provided by the hotel):
The Uptown Palace is a 4-star superior business hotel in Milan. It is modern and elegant and situated a short walk from the Missori metro stop (yellow line), from Piazza Duomo and from Milan's famous shopping streets. The carefully chosen and highly qualified multilingual staff guarantee high levels of service and care for every guest. The Uptown Palace has 165 fully soundproofed rooms. Floors in the rooms are parquet or carpet while those in the public areas are marble. Each room has LCD televisions and en suite bathrooms with shower or bathtub, together with fluffy robes, slippers, hairdryers and a stylish selection of toiletries. The Presidential Suite and four of the Executive suites have an atmospheric view of the Duomo and of the rooftops of busy Milan. Uptown Palace offers its guests a destination par excellence where every dream can come true. ... more   less 
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Also Known As:
Uptown Palace Hotel Milan

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