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440JOH
Faringdon, United Kingdom

Great staff

5.0 of 5 bubblesReviewed Nov 11, 2017
Not bad for in inner city hotel, but made great by the staff at the front desk. On two consecutive nights we were booked into excellent restaurants within easy walking distance of the hotel. Breakfast is adequate with a reasonable range of food. My room was at the back of the hotel with a small balcony. View was not great, but it was dark most of the time. The only minor gripe is that the cold water pressure seemed to be very low. This meant that you either got scalded or had a drizzle from the shower.
Date of stay: November 2017
Room Tip: Front of hotel is over the main shopping street, so better to get a room at the back for quiteness.
Trip type: Traveled on business
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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Reviewed October 29, 2017 via mobile

The hotel is right on the Corso Buenos Aires so in a good location for high street shopping. The entrance is tucked away in an arcade so it's quite easy to miss.

The room I was given was a very decent size with a huge bed. The decor was probably from the early 2000s and was a bit rough around the edges. The sink unit was very large and took up so much room that you had to use the loo sideways. The towels were thin and my shower leaked all over the bathroom floor.

On the upside, breakfast was only €3 which for a hotel in central Milan is crazily cheap.

Date of stay: September 2017
Trip type: Traveled on business
1  Thank K4719TRjillm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 27, 2017 via mobile

This hotel is in a good location and the staff are friendly and welcoming. The room was also good, except for the lack of air conditioning. When we checked in mid afternoon the room was really stifling so I opened the windows to let some air in. The traffic noise was really intrusive. So, I tried to get the air conditioning going but that wasn't working. When I called reception I was told 'you can't have heating and cooling, open the windows and it will be OK when you come back to your room later '. We tried sleeping with the windows open and the traffic kept us awake, so we tried closing the windows and the room became really hot and stuffy. Now I know that you can expect some traffic noise when the hotel is located on such a busy road, but surely air conditioning isn't too much to ask? Luckily were only staying for two nights, we had a great nights sleep the next night at Fiumelatte. Don't stay at this hotel if you want a good nights sleep.

Date of stay: September 2017
Trip type: Traveled as a couple
1  Thank Peter Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded October 9, 2017

Dear Mr. Peter,

thank you for taking time to review your recent stay in our hotel, we are pleased that you were satisfied with our services and staff.
We are sorry about the discomfort caused, but you will not find air conditioning in October all over northern Italy because nobody asks for it , contrariwise many people asks for heating during the night when the outside temperature goes down to 10C°.

We hope that this matter will not compromise your future hotel choice and we really hope to have you again among our guests.

Best regards,

Best Western Hotel City
Assistant Manager
Jasmin Umana

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 24, 2017 via mobile

Walking distance to the train station. Not too far from the main attractions of the city. First night wasn’t brilliant, the subway is so loud at night we struggled to sleep, we asked to move the morning after and they had no problems moving us, we felt they actually upgraded us also but this was possibly just coincidence. Bed good. AC Good. Food Good.

Date of stay: September 2017
Trip type: Traveled as a couple
Thank Aaron M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded October 9, 2017

Dear Mr. Aaron,

thank you for taking time to review your stay in our hotel, we are pleased that you were satisfied with our location and services.
We're sorry for the underground trembling, it's not strong at all, but we understand that if you're not used to or if you're sleep is quite light, you can suffer a little; therefor we suggest to ask for rooms in higher floor which assure you a complete isolation.

Hoping to have the possibility to se you soon again in our hotel, we send you our best regards.

Best Western Hotel City
Assistant Manager
Jasmin Umana

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 14, 2017

This place was clean and pleasant. The room was bright and very quiet at night even through our room faced the main road. The bed was large and comfy. The towels were great. Maybe the only thing is the size of the shower. It is a bit small, it was fine for me but if you are a large person it might not work for you. The breakfast was very good with a large selection to choose from. The manager made his presence know to us and he was very pleasant and accommodating. All in all I would recommend this place to my friends. You access the main door off the main street down a small walk way. There is a lighted sign on the main street with a arrow pointing you in the right direction. I say this as the cab driver did not see it but we did.

Room tip: Our room was on the 2nd floor and faced the main street and was very quiet. So I would think rooms that are higher would also be quiet.
Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank G O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded October 9, 2017

Dear Guest,

thank you very much for your kind comments, we are pleased that you have had a good stay wiht us and that you were satisfied with our services and location.

Hopefully you will be able to come back in a very next future!
In the meantime, we send you our kindest regards.

Best Western Hotel City
Assistant Manager
Jasmin Umana

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Reviewed September 13, 2017

We had a good experience at this hotel. Very clean and nice rooms. Typical European small room which is always a problem with big suitcases, but a functional closet and nice rain head shower. Would stay here again. The Lima metro entrance is right outside the door. There are good restaurants in the area. About a 10 minute walk to the station.

Date of stay: September 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank bleppellere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded October 9, 2017

Dear Guest,

thank you very much for your kind review.
We hope to have you soon again among our guests!

Kind regards,

Best Western Hotel City
Assistant Manager
Jasmin Umana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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