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Rachel
Norwich, United Kingdom

Little Gem in busy city

4.0 of 5 bubblesReviewed Sep 2, 2017via mobile
Perfect location for sightseeing
Alittle tricky for our taxi driver & us to spot though as entrance is inside a shopping arcade
Lovely touch of a free welcome drink in the evening in the lobby area & nibbles
Breakfast good for continental
Sofa's alittle shabby in lobby for a 4* hotel
Lift can only take 3 people alittle squashed when you have your luggage.
Bathrooms could have been designed alittle better as our toilet was behind the door, rooms clean & good room service menu.
Date of stay: September 2017
Trip type: Traveled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this review
Responded Sep 12, 2017
Dear Mrs. Rachel,

thank you for your kind review, we are pleased to take care of your precious opinions.
We are constantly improving our services and equippments, exactly some of the points you've noticed are being changed and resolved rightnow, so when you (hopefully soon) have the occasion to come back, you will be able to spot them out.

In the meantime we send you our best regards,

Best Western Hotel City
Assistant Manager
Jasmin Umana
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 31, 2017 via mobile

Hotel is okay, you can say it's cosy, rooms are quite small unless you get a suite. Overall very clean and breakfast is very good.
Best thing about his hotel is the location, in the mid of the busy Corso Buenos Aires, a shopping hub, also it is about 20 min walking to Milano Central Station. There is also a metro stop very near to the hotel.

Date of stay: July 2017
Trip type: Traveled on business
Thank yasminnuska
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded September 12, 2017

Dear Mrs. Yasmin,

thank you for having positively reviewed your recent stay at our Hotel, we are pleased to become aware of your satisfaction and we aim to have you back again among our guests.

Kind regards,

Best Western Hotel City
Assistant Manager
Jasmin Umana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 22, 2017 via mobile

A perfect location near shopping centres, train and bus stations.
A beautiful hotel with clean freshly appointed rooms- we even had a balcony with views.
A welcome drink with tasty gourmet foods tantalise your taste buds on arrival. Kevin is the attentive Bar man. All of the staff under Omar's management are like a family. The staff are helpful and patient- thank you all.
We were happy with the delicious breakfast choices as well.
I highly recommend this hotel.

Date of stay: August 2017
Trip type: Traveled as a couple
1  Thank Christine M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded September 12, 2017

Dear Mrs. Christine,

thank you for your great comments and for reccommending our Hotel!
We are pleased to know that you've enjoied your recent stay, your room, our services and our location.

We hope you will have soon another possibility to come back to Milano.

Kind regards,

Best Western Hotel City
Assistant Manager
Jasmin Umana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 12, 2017 via mobile

Pros:
- excellent location. Easy walking distance from Milan central (both trains and busses from the airport stop there)
- Lima metro station a minute away
- good location. Lots more of shops and places to eat nearby
- breakfast is incredible value at only 3EUR per person per night
- spacious clean comfortable and quiet rooms
- complimentary welcome drinks and snacks
- great service from the staff

Cons:
Nothing to note here. Would be very happy to return.

Date of stay: August 2017
Trip type: Traveled with friends
Thank 755tendait
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded September 13, 2017

Dear Guest,

thank you for you nice and detailed comment about your recent stay at our hotel, we would be happy too to have you soon again with us!

Kind regards,

Best Western Hotel City
Assistant Manager
Jasmin Umana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 11, 2017 via mobile

Stayed here for one night while in transit to lake como. It was in a great, central location. Staff very friendly. Wonderful breakfast. Room comfy and deceptively large. Complimentary welcome drinks were a lovely touch! Will be back

Date of stay: August 2017
Thank aoife654
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded September 13, 2017

Dear Guest,

thank you for your kind feedback, we are happy that you were so positively impressed only spending one night with us!
We hope you will have the possibility to come again and stay for a longer period.

Kind regards,

Best Western Hotel City
Assistant Manager
Jasmin Umana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 9, 2017 via mobile

It takes a hour on the train from the airport to milan central. We walked to the hotel from the central train station and it took about 15 minutes. On arrival were were offered a free welcome drink and given keys to our room on the 4th floor overlooking the road. We did not find the road noisy except for a couple of loud motorcycles. The air con had been on and it was nice and cool. The bed was large and super comfy and room size was as expected with a bathroom with well stocked toiletries. Breakfast was amazing for just £3 each! Lots of choice with a small hot offering. You could not find better in the whole of Milan! You also have free coffee/hot chocolate available in the small bar all day long with free croissants. Reception staff really helpful. The lift is small but we only used it to get our cases up and down to the room. The metro stopped almost outside - the red line - and Lima stop. You can get a full day pass for£4.50 if you wish. We walked everywhere, the cathedral Dumo took us 25 mins and the castle another 10 on top. We walked 13 miles on both the full days we were there. We found that food was a lot cheaper outside of the main tourist areas. One restaurant offered a 1 litre of coke for 18 euros!! As for Milan, well it's not a patch on other cities and not much to see apart from shops and graffiti. The hotel was great and would be happy to recommend but as for Milan, we won't be back in a hurry. Go to Prague, Berlin or Amsterdam, sorry Milan!

Date of stay: August 2017
Trip type: Traveled as a couple
Thank kerryA899
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded September 13, 2017

Dear Mrs. Kerry,

thank you for your detailed review, we are happy that you were satisfied with our services and facilities and we're proud to be part of your journey memories!

May be you will find another occasion to come back to Milano, there are many secret places to discover...!

Kind regards,

Best Western Hotel City
Assistant Manager
Jasmin Umana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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