I made a booking last night through the online booking system of hotel website. I have only placed ONE twin room, when I fill in the information and card details, it didn’t show how many rooms I have booked. After I clicked confirm and pay, it has charged me TWO rooms!!!!!! I emailed the hotel within 1 minute after I received the confirmation and told them that this was a mistake and I only need ONE room. HOWEVER they refused to refund the other room and insist I made booking for 2 rooms and payment has gone through already! And they also refused to move to another night.
I have not stayed in this hotel yet but it already sounds ridiculous! Not trustworthy!!!
Anyone needs a room in Milan on 1st May let me know.
- Official Description (provided by the hotel):
- L 'Hotel King, without excitation, the king of the Mokinba Hotels Group. In the historic center, five minutes from the Duomo filled, offers its guests every comfort. It has been renovated over the years, while maintaining a style decor, offers guests an elegant welcoming environment with confortable and familiar atmosphere. Each room has a bathroom, hairdryer, direct dial telephone, satellite TV, radio, free Wi-Fi, air conditioning and minibar. What's better than a generous breakfast to start your day? You will be surprised by the variety of items on the buffet table. You need to park your car? No problem: there is a private garage just a few meters. The reception will be happy to assist you with a prompt service, available 24 hours on 24. Come and visit us, we will be glad to show our best Welcome! ... more less
- Reservation Options:
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- Also Known As:
- King Mokinba Milan
- Hotel King Mokinba