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“Small old stylish room in a bad location”

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Four Points by Sheraton Milan Center
Ranked #76 of 430 Hotels in Milan
Certificate of Excellence
Reviewed May 31, 2014

This is my 4th stop of my Europe trip with my family in May. Unfortunately, it is a rainy day when we arrive Milan by train. The central station is very crowded and dark. Many black guys selling umbrellas; swindlers, gypsys and beggars lying around, this made us feel very uncomfortable.

Location:
The hotel takes 10-12 minutes walk from central station. As I mentioned above, the station is overcrowded in a bad situation, it is difficult to find a right exit, besides, it also have construction sites around it. We have to use more than 30 minutes to go to every exits and start looking around until we found the sign board of "Hilton" (Thanks to google map, it shows that you must find "Hilton" first before you reach "Four Points"). Walking from central station to hotel may have to make large effort with luggages. You have to walk through the construction sites and typical narrow broken rocky roads of Italy. Besides, the way to the hotel is like a maze. (Thanks to google map again, as it shows that after walk pass to "Hilton", walk a long quiet road, then you will see the signboard of "Four Points". But it doesn't mean you find it. You have to turn left and then turn right and then you will see a car park, then turn left again, you will see the back entrance of the hotel. Turn left again, you will find it. Bingle!!!!) I strongly suggest to search from google map first if you decided to book this hotel.

Reception:
When we arrive to the hotel, a bell boy take our luggages to our room very efficiently. The luggages are in the room before we finish the check-in process.

The receptionists' services is just ok, but their English have rooms to improve as it is very hardly to hear.

Room:
A very small triple room which hardly to move around. There is only a small gap between the beds and a table. If you opened a luggage, it will blocked the way to the bathroom. The room is old-stylish and dark. The floor of the bathroom is damaged. Only one advantage is the big televison.

Breakfast:
The way to the restaurant is strange, you need to walk downstairs and upstairs again. There are sufficient variety of food and in good quality. It may be better if the servers can be more kind and nice, since no one greet us until we leave the restaurant.

Conclusion:
This hotel is just average. The location is terrible and the servers are too pride. We will not recommand this hotel to others.

















  • Stayed: May 2014
    • Value
    • Location
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1  Thank YunRabbits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded June 5, 2014

Dear YunRabbits,

Thanks for your time, we have carefully read your comments and we would like to apologize for the bad impression you received during your trip.
The Four Points Milan in fact is located in an area interested by a big renovation work for Expo 2015, a lot of skyscrapers were built and old buildings are under reconstruction. The hotel despite the proximity to the central station area, is anyway located in a sure and quite area.
We would like to offer my sincere apologies for the inconveniences you occurred regarding our Staff at the reception desk and in the restaurant, we can assure you that the politeness and efficient are of our strong points so your experience on this occasion would have been as a result of thoughtlessness rather than intent and we are anyway very sorry for that.
Besides we take this opportunity to inform you that the hotel is involved in an important refurbishment plan. In the last month we renovated 33 rooms and this summer we will proceed with other 60 rooms and most of our common areas in order to offer a very elegant product with high standard.
We invite you to come back at the “new” Four Points Milan Center as soon as you will return in Milan.
Regards

Guest Relation Office
gei@fourpointsmilano.com

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353 - 359 of 1,208 reviews

Reviewed May 23, 2014

The staff are very helpful, polite and friendly. The location, close to the central train station is convenient for trains but it's a 25-30 min walk to the Duomo. There are several good restaurants near by, good food and affordable. The rooms are nice and clean. I love the coffee machine in the lounge. I've been visiting here for years and look forward to being back.

  • Stayed: May 2014, traveled on business
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1  Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded June 4, 2014

Dear J D,
It’s a real pleasure to read your review and we would like to thank you for the kind words.
We work every day with passion to assure our guests feel at home even if they are away from it. It’s a great satisfaction when we reach this goal with our guests and they find time to recognize it!
Our Hotel in effect is well located, 500 mt from Central Station and only 100 mt from the subway (Green and Yellow line) thanks to which is possible to reach the “Duomo” in 15 minutes only. The “Isola” area is very close and is really a nice place, full of new interesting cultural proposals and a fantastic spot for “Night Movida” .If you will be back in Milan we hope you will chose Four Points one more time.
Regards
Guest Relation Office

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Reviewed May 20, 2014

I visited this hotel a couple of times for business reasons. The first time was in May 2012 and overall experience was good.
Visited again in 2013, unfortunately the service was not the best.
A guy working at the entrance (not at the reception), was not very polite, he made me feel unwelcome even if I was there for a couple of days already. It seems that there was a difference on their treatment when I arrived with formal clothes after work and when I arrived on a Saturday afternoon -wearing less formal- I thought that type of discrimination was over a long time ago. Hotel Manager has apologized after I sent them my feedback through their website, which I still appreciate.

Positives: Good breakfast and breakfast area. The restaurant is good for Dinner too and service was good.Rooms are comfortable.
Negatives: Staff doesn't seem to be relaxed. Wi-Fi quality is really poor.

On my next trip to Milano I will consider going to a different hotel, so I can compare.
For Business reasons it can be a good hotel; for tourist and pleasure I would suggest people to go to another area not so close to Milano Centrale.
A few improvements could make of this a really good hotel.

  • Stayed: June 2013, traveled on business
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Thank Johnny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, General Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded May 26, 2014

Dear Johnny,
thank you for taking the time to review our Hotel.
I am sorry to hear of your experience and woul welcome the opportunity to speak with you directly.
Please email me at massimiliano.moretti@fourpointsmilano.it, so we may discuss.
Massimiliano Moretti
General Manager

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Reviewed May 6, 2014

Being our first ever visit to Milan, you (Ranaldo) & rest of the Staff (to name few.. Marco & Marta) really made us feel very welcome and comfortable in your hotel - despite the lateness of our arrival!

We just wanted to say a big thank you for everything and truly enjoyed our time in Milan.

Excellent location and very accessible to Central Milan and last but not least your charming personalities!

Room Tip: We were given the Superior Double ... had character and old-charm!
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
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Thank RDin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded May 12, 2014

Dear RDin,
It’s a real pleasure to read your review, and we would like to thank you for the kind words.
We work every day with passion and heart to make our guests feel at home even if they are away from it. Is a great satisfaction when we reach this goal with our guests and they find time to recognize it!
If you will be back in Milan we hope you will chose Four Points one more time.
Regards

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Reviewed May 4, 2014

Sure the area right around Milano Centrale is a bit dumpy
Yes, it's better to try and get there by daylight (if you're on foot)- just coz you have to make a couple of turns- it's fine....if you know how to read a map/phone GPS.

That said, the area is in the midst of a MASSIVE revival and huge investment pre EXPO 2015- there is some cool stuff happening around there!

This hotel is a short stroll from the Metro (Gioia) and a short walk to this revamped (and quite cool) part of town

As for the hotel itself:
Helpful staff
Quiet & decent sized rooms
Clean
Decor was a bit kitsch
Very good sized TV
Nice bed and bedding though average towels
All the amenities you need in the bathroom- (at this price point)
An ironing board would have been nice IN the room...but I was too lazy to call.

For the price on a weekend jaunt, with the internet and breakfast included this was value. Will probably stay again upon return to Milan.

Recommended.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LeDude13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, Public Relations Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded May 12, 2014

Dear LeDude,
Thanks for your time and your good words!
Our Hotel in fact is located in an area interested by a big renovation for Expo 2015, a lot of skyscrapers were built and old buildings are under reconstruction. The very close area “Isola” is really nice, full of new interesting cultural proposals and also a good place for “Night Movida” .
In Italy is forbidden by law to keep iron in bedrooms, for this reason all our customer can find an ironing room on 1st floor opens 24 hour a day.
It will be our pleasure to have you again as our guest soon.
Regards

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Reviewed April 27, 2014 via mobile

The location is ok. It's not far from a
Metro station maybe 5mins tops but despite been in the centre it is not near the touristic centre (duomo...). While I liked the hotel and appreciated the front staff who were very helpful, I would not chose to stay here again if it weren't for business purposes.

Breakfast was good with a decent selection.

Stayed: April 2014, traveled on business
Thank Keyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded May 7, 2014

Dear Keyz,
Thank you very much for appreciating our Hotel and most of all our great staff! Our hotel is located near the central station and only 4 metro stop from Duomo, so it is really easy for all our guest to reach the city centre. Moreover we are only ten minutes walking from Corso Como and the “Isola Neighbourhood”, which is an area that has been transformed in recent years including many shops, new companies and fashion buildings. It is defined by the three Fs: finance, fashion and furniture and it is a really a very great area also for night “Movida”
We hope to see you soon at Four Points Milan!
Best regards

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Reviewed April 23, 2014

I stayed there for two weeks while looking for an apartment in Milan, the service was good and normally everyone in the reception would help you, the rooms and bathrooms were clean... The restaurant is very good for dinner, for breakfasts is always exactly the same thing, but for dinner is definitely an option if you are tired and don't want to go out even tough a bit expensive. All in all it is an option if what you are looking for is a good value for price. I would not recommend this hotel for tourists as it is far from the city center, even with the central station a few blocks away, I would recommend staying near the Duomo, you can find something similar for the same price.

  • Stayed: January 2014, traveled as a couple
    • Value
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    • Cleanliness
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Thank Traveler4Leisure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded May 7, 2014

Dear Traveler4Leisure,
Thanks for your time and your words.
We are glad you enjoyed our Hotel and our service. Nectare Restaurant is appreciated for à la carte dinner as you can read in many reviews. We change our dinner menu every three months to convey the creativity of our chef while at lunch time menu is different every day due to many people coming from outside for lunch break. About breakfast we will keep in great consideration your opinion in order to improve daily variety.
We hope to see you soon at least at the restaurant as you now live in Milan. With Starwood Preferred Guest Card you will get a 20% discount on the evening menu.
Best regards

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Additional Information about Four Points by Sheraton Milan Center

Address: Via Gerolamo Cardano 1, 20124 Milan, Italy
Location: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#64 Luxury Hotel in Milan
#73 Business Hotel in Milan
#91 Romantic Hotel in Milan
Price Range: $126 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Milan Center 4*
Number of rooms: 254
Official Description (provided by the hotel):
Located in the heart of the business district, the 4-star Four Points by Sheraton Milan Center is the ideal refuge for those looking for a perfect solution for business or leisure trip. The hotel has 254 rooms, tastefully decorated and completely soundproofed and no-smoking.ust a few steps away from the two main railway stations in Milan (Stazione Centrale and Garibaldi), and only 150yd from the metro station Gioia (green line 2) and Centrale (yellow line 3), and from the bus terminal to the major Milan airports: Linate, Malpensa and Orio al Serio.The hotel features the Nectare Restaurant, the Malibran piano bar and a complimentary lobby lounge, open from 5.30 AM. ... more   less 
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Also Known As:
4 Points By Sheraton Milan Center
Four Points By Sheraton Milan Hotel Milan
Four Points Milan Center
Milan Four Points
Milan Sheraton

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