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“Good Value for Money at Central Location, but way outdated amenities and very small rooms”

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Four Points by Sheraton Milan Center
Ranked #71 of 428 Hotels in Milan
Certificate of Excellence
New York City, New York
Level 5 Contributor
72 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Good Value for Money at Central Location, but way outdated amenities and very small rooms”
Reviewed February 9, 2014

Arriving on a rather rainy afternoon, I had some difficulty finding this hotel, despite its convenient location near Central Station. Entering on Via Fara, I almost missed the hotel given that it is not very well marked on that side of the building. It would've been a lot easier to find the hotel had I came down Via Campanini from Central Station.

It seems like a great location for a business stay, as it is right around the corner from Central Station and the Hilton Milan. Given how much the hotel was, it was okay for what I paid. The receptionist was very nice as she pointed out the elevator and I went up to my very small room with extremely outdated furniture. The bed was rather uncomfortable and I was barely able to sleep that night. It was fine for a one-night stay, but I think I'd pay a bit more to stay at a nicer place.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank awc4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this review, February 27, 2014
Dear awc4 ,
First of all many thanks for recently staying with us and for your review.
Four Points Sheraton is located only 5 minutes walk from the central Station and very close to the metro Green line “Gioia”,
Our external signage located along Via Fara has been removed due to some external works, but will be replaced very soon.
We are very happy that you appreciate the kindness of our staff, they are always at disposal to make your stay unforgettable.
I would like also to inform you that our Hotel is involved in a refurbishment plan, we have already renovated 50 rooms and many others will be upgraded in the next months. We invite you to contact us for your next stay in Milan. It will be our pleasure to upgrade in one of our new smart room with a very modern design.
Regards
Guest relation office
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
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Zaporizhzhya, Ukraine
Level 5 Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed February 8, 2014

I stayed on 31st man and we check out on 1st feb ,one night !!! Location is the best ,hotel associates made me feel comfort ,relax and secure !! 5minutes from Milan station and 12minutes from shopping mall and downtown center where you can find lots of restaurant and cafe . The room small with 42lcd tv screen , coffee station and in my option the best 4stars hotel in town .

Room Tip: 6th floor, street view
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Htoufeily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this review, February 18, 2014
Dear Htoufeily,
thank you very much for your wonderful review.
Our goal is to make our guest feel home away from home. We are happy to have reached it with your stay.
Our 42" televisions are the first step of a planned renovation of all of our rooms, some of wich already renewed.
We hope to see you very soon at Four Points!
Best regards
Guest relation office
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Rostov-on-Don, Russia
Level 5 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 17, 2014

It is a very good comfortable hotel near the central station.There are 2 metro stations near by.tasty buffet breakfast.Friendly staff, nice rooms.We have Russian channel 1.We can use a kettlle to make tea and coffee in the room.We were leaving for Rome for a week and we could leave our luggage in the hotel luggage left office for free.We appreciate this very much.The only disadvantage is the lack of free Wi-fi

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elena0930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, Public Relations Manager at Four Points by Sheraton Milan Center, responded to this review, January 27, 2014
Dear Elena,

Thank you so much for your king review.
We have at disposal for our Russian guests 2 tv channels.
We are really happy that you appreciated our coffee and tea maker, facilities that are available in every room of the hotel and our breakfast.
Our helpful staff is always at disposal to make your stay very special and to help you with any particular request. We would like also to inform you that internet is free in our common areas.
We hope to see you very soon at Four Points
Best regards
Public Relation Office
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Hong Kong
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 10, 2014

Reception is understaffed. Rooms is clean but small and dark. Toilet is newly renovated. Breakfast is poor, very limited choices, food is cold, very slow refill, staff of restaruant is not friendly nor attentive. The pros is quite near to underground station, within 10 mins walk. A very low end Sheraton.

Room Tip: rooms at 1st floor can still use the free lobby wifi. some rooms are newly renovated, must double c...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nancy1011HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this review, January 20, 2014
Dear Nancy,
Many thanks for recently staying with us and for your appreciation for our new bathrooms.
We are really concerned for what you had experienced during your stay, we can assure you that the quality of breakfast and the politeness of our staff are two of our strong points. Your experience on this occasion would have been certainly as a result of thoughtlessness rather than intent.
We hope to have the opportunity to welcoming you back in Milan, in order to prove you our very high standards.
Yours sincerely
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Rome, Italy
2 reviews
Reviewed January 8, 2014

Four of us, 'repeat' guests, had stayed at the Four Points by Sheraton in Milan for a week between Christmas Day and New Year's Day. We would like to single out three hotel staff for their exceptional Customer Relations talent, namely Mr. Marco at the Reception Desk, Ms. Maria Bledea and Ms. Susan Tulin at the hotel's restaurant.

Mr. Marco was meticulous in applying his managerial talent to ensure our comfort and well-being, attending immediately to any complaints we had late in the night. Furthermore, his most useful, friendly advice and suggestions guided us in making the best use of our time as regards sightseeing attractions in Milan and other towns within easy reach by train.

We always had the preference of having our dinners, with our particular attraction for fish, at the hotel's Nectare restaurant instead of venturing outside, during when we had the privilege of being served by Ms. Maria Bledea. She not only went out of her way to satisfy our very particular tastes, persuading the Chef to adjust the entrees accordingly. Also, what stands out is her exceptional ability to enliven the atmosphere that served to make each and every dinner that much more pleasant. It was she who made special arrangements with the Executive Chef and all concerned to adjust the New Year's Eve dinner menu to suit our special needs, enabling us to dine inside also on that very special day.

The final word of appreciation goes to Ms. Susan Tulin, who did much more than her duties to create an exceptionally festive and joyous atmosphere during New Year's Eve dinner, which not only made it difficult for us to leave that night but made this the most memorable and pleasant New Year's Eve ever. And, after managing only a few hours of sleep, she even extended her warmth and hospitality during breakfast the following day.

All-in-all, it is their special care and attention for guests' well-being, 'going the extra mile', that make this hotel the ideal 'home-away-from-home' in this fascinating city.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saurav_barat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this review, January 20, 2014
Dear Saurav,

Thank you so much for your time and for sharing your comments also in Tripadvisor.
All Four Points staff and in particular Marco, Maria and Susan love your review and would like to thank you for the beautiful words.
Customer care is always our goal, and it’ s a pleasure to know that we achieved it during your stay.
Hope to see you very soon!
Best Regards
Guest Relation Office
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Monroe, New Jersey
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 24, 2013

We stayed at this hotel for 2 nights, 10/31, 11/1. We are very impressed by our stay. Our stay was very pleasant. The hotel is very centrally located, close to Milan central station and bus terminals.The front desk staff were extremely nice and pleasant to deal with and very courteous and patient. Antonella, Sabina and Marco, all the three I dealt with were amazingly pleasant and very very helpful. The breakfast buffet was excellent with all kinds of numerous items. The staff at the restaurant also were very courteous and pleasant, especially that little elderly person. The bathroom concept remains a mystery to me as I have no idea why the shower is half open, making the water to flow all over when taking a shower. Yes, I will definitely go to this hotel again and I will strongly recommend it too.

Room Tip: Rooms are relatively small, but that is European, and be warned that the shower has only a half door...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmericanSaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this review, December 27, 2013
Dear AmericaS,
Many thanks for recently staying with us and for taking the time to complete our on-line guest survey.
Customer care is amongst our highest priorities, so we greatly appreciate your kindly comments. I will forward your compliments to Antonella, Sabina and Marco, they will be very happy to read it!
We do hope that we will be able to welcoming you back to our hotel in a not too distant future.
We take this opportunity to wish you a Happy New Year.
Best regards
Guest Relation Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 19, 2013

I stay here for business and am very happy with the hotel. I usually get a standard room which is not large, but very clean and functional. Wireless internet is very fast. It is not the newest or flashiest in town, but its location is great. Not particularly close to The Duomo, La Scala,etc,but 2 blocks to the central rail station and about 200 meters to a smaller metro which is easy to figure out. The staff can answer most questions and is eager to look something up on the internet if they aren't 100% sure. There is a mezzanine area where a pretty decent complimentary coffee or cappuccino can be self served. There is a small fitness center which is OK, a few treadmills and eliptical. There is a nice restaurant in the hotel and right out the front door is a strip of small eateries and restaurants which are very good. There is also a small market which would have everything you might need from toiletries to a bottle of wine. All in all...nice place...nice staff.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GeorgeC648
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this review, November 26, 2013
Dear Mr. George,
Many thanks for recently staying with us and for taking the time to leave your feedback.
We are really happy you appreciate our Lounge area, our Fitness room and our Nectare Restaurant, but above all our staff, that is always at disposal to create a great guest experience!
Our best regards
Guest Relation Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Milan Center

Property: Four Points by Sheraton Milan Center
Address: Via Gerolamo Cardano 1, 20124 Milan, Italy
Location: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#59 Luxury Hotel in Milan
#73 Business Hotel in Milan
#74 Family Hotel in Milan
#91 Romantic Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton Milan Center 4*
Number of rooms: 254
Official Description (provided by the hotel):
Located in the heart of the business district, the 4-star Four Points by Sheraton Milan Center is the ideal refuge for those looking for a perfect solution for business or leisure trip. The hotel has 254 rooms, tastefully decorated and completely soundproofed and no-smoking.ust a few steps away from the two main railway stations in Milan (Stazione Centrale and Garibaldi), and only 150yd from the metro station Gioia (green line 2) and Centrale (yellow line 3), and from the bus terminal to the major Milan airports: Linate, Malpensa and Orio al Serio.The hotel features the Nectare Restaurant, the Malibran piano bar and a complimentary lobby lounge, open from 5.30 AM. ... more   less 
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Also Known As:
4 Points By Sheraton Milan Center
Four Points By Sheraton Milan Hotel Milan
Four Points Milan Center
Milan Four Points
Milan Sheraton

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