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“Very nice "Americanized" Hotel”
Review of Hilton Milan

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Hilton Milan
Ranked #78 of 427 Hotels in Milan
Certificate of Excellence
Louisville, KY
Level 6 Contributor
270 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“Very nice "Americanized" Hotel”
Reviewed July 3, 2010

We chose to stay at the Hilton Milan because we had enough Hilton points to stay for free. The hotel was a lovely suprise. It is not in the center of town but it is just two short blocks from the Metro at the Central Train Station which was very easy to use and we went everywhere on it.
The hotel staff was extremely helpful with directions, restaurant recommendations and even went so far as to call the lost luggage department for us at the airport several times to check on our luggage which didn't arrive with us.
The room was a nice size with a true king size bed and not two twins pushed together. There was a small seating area with two chairs and a large coffee table. The bathroom was a nice size and had a lot of counter space.
The air conditioning was not controlled by the hotel and we could make it as cold as we wanted. It also wasn't cut off after dark.
We had breadkfast included because of our level of Hilton membership, but there was a restaurant that looked like it would be good.
There was a really nice work out facility in the basement although I didn't have time to use it.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank luvtravel88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Lisbon, Portugal
Level 4 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 22, 2010

Got this hotel through Priceline (one night at the begining of our trip and two nights at the end). I wanted a Central Station location because we were travelling to Venice by train and didn't wanted to carry our bags all over town.
The Hilton is 3 minutes from the station, really easy to find, and at the station you can take the Metro to downtown (4 stops to Duomo).
The decoration of the rooms is nice, even if a bit dated (not a real problem), and both rooms were clean. There was an LCD in both, complementary tea and coffe, and a big desk. The second one even had a reading chair.
Overall it really fited our needs.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sms6778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff
Level 5 Contributor
52 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed May 21, 2010

The hotel is really close to the train station which is very handy if you arrive by train as we did. However the areas around train stations are never the nicest so there was no where you would want to pop out to near by. It was really easy to get the metro into town but I never did feel entirely safe...lots of dodgy characters, graffiti etc. It was about a 1 hour walk into town..most of it nice although some bits were a little more colorful.

The hotel was really dated, but it was clean and the rooms were a really good size. We had a lovely welcome by the management - if only the rest of the staff had the same attitude!

I met one lovely lady (who served us breakfast). Apart from her the staff were at best disinterested but generally rude. Maybe I would have expected this in a 2* hotel but this hotel in no way lives up to the Hilton brand.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CCCCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level 6 Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed May 15, 2010

As a frequent Hilton traveler, we found this Hilton a great compliment to their chain.

We were on the Executive Floor and found the Executive lounge nicely staffed, well presented and food quality great, both in the evening and the morning.

Front desk staff was very attentive, especially Cristina and Jiovanni. Everyone was pleasant and helpful.

The rooms had all the touches needed, from great coffee makers, water, hair dryers, robes and slippers. We found the room fresh, well stocked and very large by European standards. Great plush bedding and wonderful extras to make your visit easy.

Location is great, down the street from the Train Station and metro. Milan is a cosmopolitan city, and while the Hilton is NOT in centre Milan, it is a 3 stop Metro ride, that takes 5 -10 minutes max. The area is typical of a Train Station location - nothing scary, just not glamorous.

This is a nice hotel, for business or pleasure. We would not hesitate to return!

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank HopesandDreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IlioRodoni, General Manager at Hilton Milan, responded to this review, May 24, 2010
Dear HopesandDreams,
Let me thank you for sharing your feedback with us. I was glad to learn that you enjoyed your stay with us and have shared your comments with the team. I will also make sure that Cristina and Giovanni receives the recognition they deserve.
Again, thank you for your comments.
With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga, California
Level 6 Contributor
155 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed April 13, 2010

I stayed one night at this hotel. Since I am a HH Gold member, they gave me a room at the executive floor. Plus, the room was very big and clean. The service was great as well.

the subway is <5min walking distance, and a bust top si right in front of the hotel. with 3.50 euro day pass, you can explore all over the town.

Great experience.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shoshosho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IlioRodoni, General Manager at Hilton Milan, responded to this review, April 14, 2010
Dear shoshosho,
Thank you very much for sharing your feedback with us. I was glad to hear that you enjoyed the city of Milan and your stay with us. Looking forward to welcoming you back to the Hilton Milan in the near future.
With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Level 5 Contributor
61 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 10, 2010

This hotel is in a good loation - 3 minute walk to the Central Train Station. Comfortable and relatively clean.
It is VERY EXPENSIVE and not worth what you receive for the price. There is no breakfast (over E200 pernight) for the price. The walls are paper thin, you can hear everything happening in the hall way and the other rooms. The cost of the intenet is unbelieveable (E25 per day). The service is fair.

  • Stayed April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kestral120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IlioRodoni, General Manager at Hilton Milan, responded to this review, May 24, 2010
Dear Kestral120,
Thank you for sharing your feedback with us. Please accept my apologies for not having met your expecations concerning value for money during your last visit. Please note that we are in the process of reviewing our internet prices and at the moment we are offering complimentary internet access via a PC in our Executive Lounge. Please rest assured that your comments have been shared with all departments so that we can improve the service and product we offer our guests. Again thank you the feedback.
With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Level 4 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 8, 2010

I stayed at the Hilton Milano for several days on business and would definitely stay there again.

The location is super-convenient, only 3 minutes walk from the Central Station where trains and shuttle busses service Malpensa airport. The room is perfect for a single traveller but if anyone wishes to stay there as a couple on a leisure trip, they would definitely be disappointed. However, as a business traveller focussed hotel it's absolutely perfect.

The bed (which is the most important thing for me) is very comfortable with lovely sheets and a mattress topper (standard for the Hilton hotels). The sheets were changed every day which was nice (although not really necessary). I found it very considerate that the house-keeping would always ask whether I needed a fresh towel as I don't mind using the same one for a couple of days and would hate wasting energy and cleaning products on washing tons of virtually clean towels.

The tea and coffee bags as well as mineral water were replaced regularly and it was a nice touch to be able to make a cup of herbal tea without leaving the room.

The coffee at the bar downstairs is superb. And so are dinners ordered via Room Service. Try the tiramisu, it was heavenly! :-)

Now the not-so-nice things were: THE SHOWER which I absolutely hated! The water goes awfully hot every 2 minutes and you have to learn the signs to be able to jump out in time before scalding your skin! The second disappointment was the fact that the bath tub was not cleaned every day and I ended up cleaning it myself with soap twice before taking a bath. I never make a mess in hotel rooms and my room was very clean at all times so I felt that the bath tub was simply neglected.

Overall, I would definitely stay there again and would recommend it to any business traveller visiting Milan.

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna_von_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IlioRodoni, General Manager at Hilton Milan, responded to this review, March 15, 2010
Dear Anna_von_M,
Thank you for sharing your feedback with us, I was glad to learn that you enjoyed your stay at the hotel.
Please note that corrective action has been taken for the shower and bathtub as we look forward to welcoming you back in the near future.
With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Milan

Property: Hilton Milan
Address: Via Galvani 12, 20124 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#63 Luxury Hotel in Milan
#80 Business Hotel in Milan
#84 Romantic Hotel in Milan
#95 Family Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Milan 4*
Number of rooms: 319
Official Description (provided by the hotel):
Just 1 block from the Central Train Station and airport shuttle buses, the Hilton Milan boasts an Executive Lounge with an outdoor terrace, and wireless internet access throughout.All Hilton Milan hotel rooms offer wireless internet access. Step up from a Hilton Room to an Executive Room for Executive Lounge access. Enjoy appetizers at the Cosmopolitan Lobby Bar Lounge or dine on international and Italian favorites at the Hilton Milan hotel’s Pacific Milano Restaurant. There is fantastic shopping just 2 miles away and Milan attractions like the La Scala opera house are on the hotel's sightseeing tour. When you've explored the city, find peace at Lake Como, an hour away by train. ... more   less 
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Also Known As:
Hilton Milan Hotel Milan
Hilton International Milan
Milan Hilton International

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