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“Good but with a few fixable flaws”
4 of 5 bubbles Review of Hilton Milan

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Hilton Milan
Ranked #79 of 431 Hotels in Milan
Haywards Heath, United Kingdom
Level Contributor
98 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Good but with a few fixable flaws”
Reviewed July 2, 2013

This was overall a good experience for a one-night stay. Location chosen for closeness to the station. The rooms are great - large, clean, comfortable and well-equipped. Despite overlooking a busy room the traffic noise was barely audible on the 2nd floor and the air-conditioning was also very quiet. However, it was not all good. I would not use this hotel for business as they charge for the WiFi (€17 a night). Plenty of cheaper hotels provide it free. Breakfast was very good. In big hotels like this I expect that and something a little more to distinguish it from yet another big, international hotel that could be anywhere in the world. This had very good bread but nothing else to distinguish it. I also think a test of a good hotel is the quality of coffee served at breakfast. In that respect the Hilton Milan was dreadful, down with the worst of cheap instant. This exploded the myth that the Italians know how to make coffee! It came froma metal vacuum flask and had probably been made too long. The gym was very poor with no swimming pool.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidCM2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, July 5, 2013
Dear DavidCM2000,

Thank you for taking time to post your review about your stay at the Hilton Milan.

I am glad to hear you enjoyed your stay in Milan and you find our location so convenience.
Considering internet, we have free wi-fi connection in our public areas and also working stations placed in the lobby.

We appreciate your valuable comments and constructive feedback which would be useful to improve our service.
Looking forward to welcoming you back to the hotel upon your next visit to Milan,

Kind regards

Mario Capano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Achterveld, The Netherlands
Level Contributor
140 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed June 29, 2013

Stayed here for 2 nights. Clean decently sized rooms. Location very close to railway station, so bit far from downtown (but an easy metro ride from the train station). Convenient bus service from airport to train station. Reasonably priced.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank PvLAchterveld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, July 3, 2013
Dear PvLAchterveld,

Thank you very much for sharing your comment on TripAdvisor community

I am pleased you find our location so convenience and I am glad to hear you had a pleasant stay in general

Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our property.

Kind regards

Mario Capano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire,UK
Level Contributor
202 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed June 27, 2013

Stayed here for a couple of nights recently having stayed for a night about 7 years ago. Good location as its walking distance from the Central Station (1 hr on Malpensa Express to Airport).
Room was ok, but bathroom has many stained surfaces and somebody had left a used flannel on the shower rail !....i left it alone and was removed by the cleaners next day.
Fairly standard Hilton apart from that. Mostly friendly reception staff but the older men staff can be rather "distant".
Breakfast was good but expensive so make sure you either get a deal including the breakfast or reception hand out 50% off vouchers, at 30 euros for breakfast its one of the most expensive i have come across in Europe for a while.
The bar is busy and adjacent to the lobby so it feels very lively all the time.
Taxis are in a rank outside so not too much waiting
Given its location it might be worth coming back but plenty of other hotels in this city are worth trying first.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zoom6562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, July 2, 2013
Dear Zoom6562,

Thank you for taking time to post your review about your stay in Our property.

I am glad to hear you find our location so convenience and you had a good stay in general.
We appreciate your valuable comments and constructive feedback which would be useful to improve our service.

We sincerely hope that we will have the opportunity to welcome you back again and show our property in much positive light.

Kind regards

Mario Capano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex, England
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 24, 2013

The hotel is very close to the central station and tram stops and also one of the open top bus tours stops by the station. It's not in a very prepossessing area of the city, but there are friendly local bars and restaurants to be found nearby. I was there for a conference, so didn't spend much time in the room, which was a little on the small side, though perfectly adequate for one person. The bed was comfortable and a very welcome hospitality tray was provided, plus a couple of bottles of water. One gripe is the lack of plug sockets; a single socket is totally unacceptable in this day and age of electronic gadgets, and the charge for wifi away from reception was extortionate. Breakfast and lunch in the restaurant were buffet style with plenty of choice. Staff were very helpful, especially at the concierge desk, though my colleague was taken aback to be charged a hefty deposit for the loan of an umbrella.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Numi2026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, July 2, 2013
Dear Numi2026,

Thank you for posting your review about your recent stay at the Hilton Milan

It is with pleasure I herewith read that you enjoyed your room, the cleanliness and the location.
I am pleased you had the opportunity to taste our dishes and the breakfast as well.

I hope that our Hotel will be one of your choices during an eventual come back in our beautiful city.

Kind Regards

Mario Capano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bromley, United Kingdom
Level Contributor
103 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 24, 2013

Conveniently situated hotel, near to main station and easy access by metro or tram into city centre (allow 15minutes). Executive room was large but bathroom unusually and awkwardly small; executive lounge is excellent, with a pleasant outdoor patio and nothing too much trouble for the staff. Full marks to the concierge team who helped us obtain tickets and plan each day. Staff remembered my dietary requirements each morning at breakfast and I didn't have to ask for anything; as usual with Hilton, the breakfast is totally comprehensive.

Room Tip: Ask for a room with a reasonable size bathroom
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juliatk168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefania R, Guest Relations Manager at Hilton Milan, responded to this review, June 29, 2013
Dear juliatk168,


Thank you for sharing your positive experience at our property with TripAdvisor readers!

I am very happy you appreciated hotel location, room features and our customer service delivery.

Looking forward to welcoming you back to the hotel upon your next visit to Milan!

Warm regards,

Stefania Russo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saignon, France
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 24, 2013

Located just minutes away from metro and only a few stops from the center. The public areas are sparcely furnished with limited seating to check emails since they charge in the rooms. It's free in the lobby but good luck finding somewhere to sit. Breakfast buffet was remarkably good and the rooms are comfortable. Hotel lacks soul but offers good value for money if you are just looking for a comfortable room at a good price.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Provencals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, July 1, 2013
Dear Fmcandrew,

Thank you for taking time to share your valuable comment on TripAdvisor community.

It is with pleasure I herewith read that you enjoyed your room, the cleanliness and the location.
Thank you for bringing the matter about the available seats in the lobby to our attention, this will help to improve our service and I am sorry for any inconvenience this caused to you.

Look forward to welcome you back in the next visit in the city

Kind Regards

Mario Capano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utrecht, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 24, 2013

The staff in this hotel is absolutely nice and kind. If you are willing to stare at moldy tiles while you take a bath, a toilet with dirty black spots, and have clogged tubs and sinks that the hotel promises to repair, with nothing happening, you should certainly stay here. Otherwise there are many better hotels in Milan.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank LIMABRE2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, July 1, 2013
Dear LIMABRE2,

Thank you for sharing your comment on TripAdvisor community about your stay.

I am glad to hear the hotel staff met your needs.
Please accept our deepest apologies for any inconvenience you may have had during your stay.
Our guest’s comments have a great value for us, as they give us the occasion to spot eventual disservices and act in a timely manner in order to restore them. I would therefore like to thank you for your sincere feedback.
Please be sure that our Management has been informed regarding your suggestions and comments and have already taken action.

Kind Regards

Mario Capano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Milan

Property: Hilton Milan
Address: Via Galvani 12, 20124 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#65 Luxury Hotel in Milan
#80 Business Hotel in Milan
#84 Romantic Hotel in Milan
#95 Family Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Milan 4*
Number of rooms: 319
Official Description (provided by the hotel):
Just 1 block from the Central Train Station and airport shuttle buses, the Hilton Milan boasts an Executive Lounge with an outdoor terrace, and wireless internet access throughout.All Hilton Milan hotel rooms offer wireless internet access. Step up from a Hilton Room to an Executive Room for Executive Lounge access. Enjoy appetizers at the Cosmopolitan Lobby Bar Lounge or dine on international and Italian favorites at the Hilton Milan hotel’s Pacific Milano Restaurant. There is fantastic shopping just 2 miles away and Milan attractions like the La Scala opera house are on the hotel's sightseeing tour. When you've explored the city, find peace at Lake Como, an hour away by train. ... more   less 
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Also Known As:
Hilton Milan Hotel Milan
Hilton International Milan
Milan Hilton International

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