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“Starting to show it's age, bathrooms need refurb.”
Review of Hilton Milan

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Hilton Milan
Ranked #79 of 426 Hotels in Milan
Certificate of Excellence
Reviewed June 27, 2013

Stayed here for a couple of nights recently having stayed for a night about 7 years ago. Good location as its walking distance from the Central Station (1 hr on Malpensa Express to Airport).
Room was ok, but bathroom has many stained surfaces and somebody had left a used flannel on the shower rail !....i left it alone and was removed by the cleaners next day.
Fairly standard Hilton apart from that. Mostly friendly reception staff but the older men staff can be rather "distant".
Breakfast was good but expensive so make sure you either get a deal including the breakfast or reception hand out 50% off vouchers, at 30 euros for breakfast its one of the most expensive i have come across in Europe for a while.
The bar is busy and adjacent to the lobby so it feels very lively all the time.
Taxis are in a rank outside so not too much waiting
Given its location it might be worth coming back but plenty of other hotels in this city are worth trying first.

  • Stayed: June 2013, traveled on business
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1  Thank Zoom6562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this reviewResponded July 2, 2013

Dear Zoom6562,

Thank you for taking time to post your review about your stay in Our property.

I am glad to hear you find our location so convenience and you had a good stay in general.
We appreciate your valuable comments and constructive feedback which would be useful to improve our service.

We sincerely hope that we will have the opportunity to welcome you back again and show our property in much positive light.

Kind regards

Mario Capano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,287 - 1,293 of 2,663 reviews

Reviewed June 24, 2013

The hotel is very close to the central station and tram stops and also one of the open top bus tours stops by the station. It's not in a very prepossessing area of the city, but there are friendly local bars and restaurants to be found nearby. I was there for a conference, so didn't spend much time in the room, which was a little on the small side, though perfectly adequate for one person. The bed was comfortable and a very welcome hospitality tray was provided, plus a couple of bottles of water. One gripe is the lack of plug sockets; a single socket is totally unacceptable in this day and age of electronic gadgets, and the charge for wifi away from reception was extortionate. Breakfast and lunch in the restaurant were buffet style with plenty of choice. Staff were very helpful, especially at the concierge desk, though my colleague was taken aback to be charged a hefty deposit for the loan of an umbrella.

  • Stayed: June 2013, traveled on business
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Thank Numi2026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this reviewResponded July 2, 2013

Dear Numi2026,

Thank you for posting your review about your recent stay at the Hilton Milan

It is with pleasure I herewith read that you enjoyed your room, the cleanliness and the location.
I am pleased you had the opportunity to taste our dishes and the breakfast as well.

I hope that our Hotel will be one of your choices during an eventual come back in our beautiful city.

Kind Regards

Mario Capano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

Conveniently situated hotel, near to main station and easy access by metro or tram into city centre (allow 15minutes). Executive room was large but bathroom unusually and awkwardly small; executive lounge is excellent, with a pleasant outdoor patio and nothing too much trouble for the staff. Full marks to the concierge team who helped us obtain tickets and plan each day. Staff remembered my dietary requirements each morning at breakfast and I didn't have to ask for anything; as usual with Hilton, the breakfast is totally comprehensive.

Room Tip: Ask for a room with a reasonable size bathroom
  • Stayed: June 2013, traveled with family
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Thank juliatk168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefania R, Guest Relations Manager at Hilton Milan, responded to this reviewResponded June 29, 2013

Dear juliatk168,


Thank you for sharing your positive experience at our property with TripAdvisor readers!

I am very happy you appreciated hotel location, room features and our customer service delivery.

Looking forward to welcoming you back to the hotel upon your next visit to Milan!

Warm regards,

Stefania Russo

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Reviewed June 24, 2013

Located just minutes away from metro and only a few stops from the center. The public areas are sparcely furnished with limited seating to check emails since they charge in the rooms. It's free in the lobby but good luck finding somewhere to sit. Breakfast buffet was remarkably good and the rooms are comfortable. Hotel lacks soul but offers good value for money if you are just looking for a comfortable room at a good price.

  • Stayed: May 2013, traveled as a couple
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Thank Provencals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this reviewResponded July 1, 2013

Dear Fmcandrew,

Thank you for taking time to share your valuable comment on TripAdvisor community.

It is with pleasure I herewith read that you enjoyed your room, the cleanliness and the location.
Thank you for bringing the matter about the available seats in the lobby to our attention, this will help to improve our service and I am sorry for any inconvenience this caused to you.

Look forward to welcome you back in the next visit in the city

Kind Regards

Mario Capano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

The staff in this hotel is absolutely nice and kind. If you are willing to stare at moldy tiles while you take a bath, a toilet with dirty black spots, and have clogged tubs and sinks that the hotel promises to repair, with nothing happening, you should certainly stay here. Otherwise there are many better hotels in Milan.

  • Stayed: June 2013, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank LIMABRE2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this reviewResponded July 1, 2013

Dear LIMABRE2,

Thank you for sharing your comment on TripAdvisor community about your stay.

I am glad to hear the hotel staff met your needs.
Please accept our deepest apologies for any inconvenience you may have had during your stay.
Our guest’s comments have a great value for us, as they give us the occasion to spot eventual disservices and act in a timely manner in order to restore them. I would therefore like to thank you for your sincere feedback.
Please be sure that our Management has been informed regarding your suggestions and comments and have already taken action.

Kind Regards

Mario Capano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

This hotel has almost everything required for a city stay. The staff are pleasant, helpful, efficient, and do their job extremely well. The hotel is well situated being only 3 minutes away from the Central station, tram and Metro stops, and the city tour bus stops.
As a Hilton Diamond member, we were upgraded to a corner executive room. This was a huge room with bright, light colours and excellent storage space. The only very slight drawback was the lack of shelf space for toiletries in the bathroom. The room was clean, well furbished, and had a small balcony which got the sun all afternoon.
The Executive lounge had an excellent variety of hot and cold food from breakfast all the way through till the evening. There was also a well stocked bar with both alcoholic and non-alcoholic drinks available. One advantage of this lounge was that it was possible to sit outside in a sheltered, shady space and enjoy the good weather. The staff in the lounge were quietly efficient and ensured that everyone was well looked after. The breakfast buffet in the main dining room had a vast range of food and drink and was staffed by nicely-dressed men and women who were friendly and very efficient.
The concierges were very helpful in discussing various trips and arranging them.
The only thing lacking to make this an exceptional stay was no swimming pool.However I would strongly recommend this hotel to anyone looking for luxury accommodation, excellent situation, and a staff who were among the most helpful we have had.

Room Tip: None of the rooms appear to have a good view as it is a city centre hotel but some have a small balc...
  • Stayed: June 2013, traveled as a couple
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1  Thank Rook3rs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this reviewResponded June 28, 2013

Dear Rook3rs,

I would like to thank you for taking time to post your wonderful review about your stay at the Hilton Milan.

It is our aim to provide our guests with the highest standard of quality and service.
I am pleased to read you enjoyed the benefits in the Executive floor and Front Desk staff met your expectations.
Once again I would like to thank you for your 5 stars ranking and for recommending our hotel to the TripAdvisor readers.

Hope to welcome you back in the next stay in the city

Kind Regards

Mario Capano

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Reviewed June 22, 2013

This is the second time I stay here, and, after one year, nothing has changed. The good thing is the location few meters from the central station (but in a bad area of the city), the kindness of all employees. They really do all they can to make your stay pleasant, ask you how things are, show a clear interest in your stay. Said that, all the rest is quite bad. The main issue is that the hotel is old, so you can c,ran it as you want, but it should need a renovation according to me, the rooms are small, the forniture has had better days, the toilets are extremelly small, almost difficult to move in. And finally, the 20€ charge for 1 day Internet usage. Even if the people staying here are mainly traveling for business, hotels now have Internet included or at acceptable prices. Like this is a clear way to make extra money, for a service that is part of what any good business hotel should offer in these days. Not well done...

  • Stayed: June 2013, traveled on business
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Thank Alessandr078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this reviewResponded June 28, 2013

Dear Alessandr078,

I would like to thank you for taking time to share your comment about your recent stay at the Hilton Milan.

I am glad to hear you find our location convenience and the hotel staff and service met your needs.
We are indeed located in a business area but quite close to the city center, and central station is just 2 blocks, around 200 mt from the hotel.

Please be sure that our Management has been informed regarding your valuable comments and suggestions.

Hope to welcome you back in the next visit in Milan

Kind regards

Mario Capano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Milan

Address: Via Galvani 12, 20124 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#63 Luxury Hotel in Milan
#80 Business Hotel in Milan
#84 Romantic Hotel in Milan
#95 Family Hotel in Milan
Price Range: $164 - $549 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Milan 4*
Number of rooms: 319
Official Description (provided by the hotel):
Just 1 block from the Central Train Station and airport shuttle buses, the Hilton Milan boasts an Executive Lounge with an outdoor terrace, and wireless internet access throughout.All Hilton Milan hotel rooms offer wireless internet access. Step up from a Hilton Room to an Executive Room for Executive Lounge access. Enjoy appetizers at the Cosmopolitan Lobby Bar Lounge or dine on international and Italian favorites at the Hilton Milan hotel’s Pacific Milano Restaurant. There is fantastic shopping just 2 miles away and Milan attractions like the La Scala opera house are on the hotel's sightseeing tour. When you've explored the city, find peace at Lake Como, an hour away by train. ... more   less 
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Also Known As:
Hilton Milan Hotel Milan
Hilton International Milan
Milan Hilton International

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