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“Formal and charmless”
4 of 5 bubbles Review of Hilton Milan

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Hilton Milan
Ranked #79 of 431 Hotels in Milan
Stavanger
Level Contributor
84 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Formal and charmless”
Reviewed June 1, 2013

Checking into a Hilton hotel you don't expect anything local, nor trendy design. It's a streamlined, slick international hotel. Period. As such we got what we expected. The staff was helpful, the room was quite spacious, the breakfast good. The location near the central station with airport trains and local metro is perfect. I was however set back by the 20 Euro daily fee for WiFi. There's free access in the lobby area, but it was slow or malfunctioning when I tried it. In what world are these people living?

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandalsand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, June 5, 2013
Dear Sandalsand,

Thank you very much for taking the time to share your valuable comment about your stay.

We are delighted that you enjoyed your trip and that Hilton Milan met your expectations, considering location, quality and service.
Please allow me to apologize for any inconvenience you experienced with the internet connection. Rest assure that your comments have been shared with our Management in order to keep this case isolated.

I hope to welcome you back in the near future in order to restore your confidence in us,

With Best Regards,

Mario Capano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,426 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (244)
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English first
Portland, OR
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 30, 2013

We recently spent 4 days in Milan and stayed at this hotel. I have only good things to say about this hotel. It is conveniently located about 3 blocks from Milan Central station so you have easy access to all of Milan's main attractions. The hotel staff are very friendly and helpful. As Hilton Honors members, we were upgraded to an upper level with access to the Executive Lounge. We had a spacious, comfortable room at the end of the hall on the 7th floor. The only reason I haven't rated them a 5 is that housekeeping wasn't the greatest. We didn't have big issues, but several times they didn't put a top sheet on the bed or leave towels. Again, not a big deal and we enjoyed our stay here.

Room Tip: Rooms on the higher floors are quieter and there is construction on the end farthest from the train...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tarheelfan91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, June 5, 2013
Dear arheelfan91,

Thank you very much for taking the time to share your opinion with us.

We are delighted that you enjoyed your trip and that Hilton Milan met your expectations, considering location, quality and service.

In addition I would like to inform you that our management has been informed about your comment in order to let this case isolated.

Looking forward to welcoming you back in our Hilton Milan and show the hotel in a much more positive light.

Best Regards,

Mario Capano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
Level Contributor
84 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 30, 2013

Great-
Helpful Staff (sympathetic to foreigners)

Good-
Breakfast amazing selection
Nice fitness center

Average-
Room size was the typical Europe size

Poor-
20Euro for WiFi Access
22Euro for 4 pieces of laundry
15-25Euro for most meals (I spent more time eating at the train station because of this)
My bed mattress was HARD and left me with back pain
170Euro a night room (I have stayed in simiar 100/night places of the same quality)
7.5Euro for a soda from the wetbar (0.50 was the cost at the station)

I stayed at this location over other choices in the area due to my Hilton Honors membership. In the future I will not use this hotel again (I will probably use the Club Carlson brands).

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, June 5, 2013
Dear Eric B,

Thank you for choosing Hilton Milan and for taking the time to share your feedback on TripAdvisor.

Our team member will love to hear that you enjoyed your breakfast so much, as well as the helpfulness of our front desk staff.

As per your comments regarding the internet connection, we would like to inform you that Wifi internet is free of charge in all common areas of the Hotel and a PC station is available for our guests in the reception area.

We sincerely hope that we will have the opportunity to welcome you back again and show our property in much positive light.

Best Regards,

Mario Capano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 29, 2013

I'm a Hilton Gold member and I was pleased to be upgraded to a very nice room on the top floor and given Executive Lounge rights as usual. The staff all spoke good English (unlike in Switzerland) and were very pleasant. This hotel is close to the Central Station - very convenient as we caught the train from Geneva.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DiscretePete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefania R, Guest Relations Manager at Hilton Milan, responded to this review, May 30, 2013
Dear DiscretePete,

I would like to thank you for taking time to post your kind review about your stay at the Hilton Milan.

I am pleased to read you enjoyed the benefits in the Executive floor and the staff service met your expectation.
Looking forward to welcoming you again in the next visit in the city.

Kind Regards,

Stefania Russo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 28, 2013

In terms of convenience, it's hard to beat the Hilton Milan being only a block away from the Milan Central train station and subway. It's actually easier to catch the airport bus shuttle from the train station that it is to catch the train to the airport, because the train doesn't have much space for luggage.

The rooms were reasonably comfortable and up to US standards for bedding and cleanliness.

The free buffet breakfast for premium members was also adequate, and the executive lounge was fairly nice.

The hotel was close enough on the subway line to the shopping district for us to drop off all our shopping mid-day back at the hotel so I wouldn't be lugging bags across Milan.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Outdoor_hiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefania R, Guest Relations Manager at Hilton Milan, responded to this review, May 30, 2013
Dear Outdoor_hiker

I would like to thank you for choosing Hilton Milan, during your recent visit to our city and for sharing your comment on TripAdvisor.

It is with great pleasure I herewith read that you enjoyed your room, the cleanliness and the location. Please be sure that your kind comments will be shared with the rest of the Team.

I hope that our Hotel will be one of your choices during an eventual come back in our beautiful city.

Regards,

Stefania Russo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 28, 2013 via mobile

With my family, we stayed here one night only, but we enjoyed our stay very much. Met nice people, had nice and comfortable room, overall we had only positive experience in Hilton Milan :-) and our three-year old son loved it :-D

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Petrucha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefania R, Guest Relations Manager at Hilton Milan, responded to this review, May 30, 2013
Dear Petrucha,

Thank you for your kind comments regarding your recent stay at the Hilton Milan which are really appreciated. It’s a pleasure to achieve our guest’s satisfaction and I am pleased to read that we met your expectations.

I personally think that courtesy and professional service is the best way to guarantee a pleasant stay!

Looking forward to welcoming you back in our Hotel.

Best regards

Stefania Russo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 27, 2013

First the location is great since you can make a one block walk to the central station and get a train to Rome/Venice/Florence on the wonderful high speed trains. Or take the metro all over the city quickly. Hotel is friendly to US people and the rooms were decently sized for Milan in this price range.

But the hotel wasn't as good as the location. The tub drained really slowly- i left a note with a tip but the housekeeping didn't fix it. TV had three English stations- all news channels. Breakfast was a buffet cost 30 euro! Wi fi cost 20 euro for 24 hours but you could put three devices on for that cost. Asked the concierge for assistance with a train schedule and he was more interested in answering his cell and talking to co-workers then helping me.

I really liked the area but will look at the other hotels in the area before booking again.

Room Tip: typical of an urban hotel the rooms towards the main street can be noisy.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrsoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefania R, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, June 3, 2013
Dear mrsoul,

Thank you for taking the time to post your kind comments on the Tripadvisor community.
Please accept our deepest apologies for any inconvenience you may have had during your stay.
Our guest’s comments have a great value for us, as they give us the occasion to spot eventual disservices and act in a timely manner in order to restore them. I would therefore like to thank you for your sincere feedback.
Please be sure that our Management has been informed regarding your suggestions and comments and have already taken action.

Looking forward to welcoming you once again in the future in our Hilton Milan in order to restore your confidence in us.

Regards,
Stefania Russo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Milan

Property: Hilton Milan
Address: Via Galvani 12, 20124 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#65 Luxury Hotel in Milan
#80 Business Hotel in Milan
#84 Romantic Hotel in Milan
#95 Family Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Milan 4*
Number of rooms: 319
Official Description (provided by the hotel):
Just 1 block from the Central Train Station and airport shuttle buses, the Hilton Milan boasts an Executive Lounge with an outdoor terrace, and wireless internet access throughout.All Hilton Milan hotel rooms offer wireless internet access. Step up from a Hilton Room to an Executive Room for Executive Lounge access. Enjoy appetizers at the Cosmopolitan Lobby Bar Lounge or dine on international and Italian favorites at the Hilton Milan hotel’s Pacific Milano Restaurant. There is fantastic shopping just 2 miles away and Milan attractions like the La Scala opera house are on the hotel's sightseeing tour. When you've explored the city, find peace at Lake Como, an hour away by train. ... more   less 
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Also Known As:
Hilton Milan Hotel Milan
Hilton International Milan
Milan Hilton International

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