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“Terrible! Be careful! They charged me twice for the stay”

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Rosa Grand – Starhotels Collezione
Ranked #46 of 428 Hotels in Milan
Certificate of Excellence
Reviewed August 22, 2013

I stayed at the hotel for 9 nights. Location was perfect and the hotel was nice. I left hotel with such a nice things to say about this hotel. Then when I came home I found out that Starhotel Rosa charged me the same amount of money for the room two times. I am in shock! They charged from my card two times. I contacted my bank to try to find ways to get the money back. The amount they charged me extra was more than a thousand euros. BE CAREFUL!

  • Stayed: July 2013, traveled with family
    • Location
    • Rooms
4  Thank Travelwhereever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rosami05, Direttore at Rosa Grand – Starhotels Collezione, responded to this reviewResponded September 3, 2013

Dear Travelwhereever,
Thank you very much for choosing our hotel for your recent stay in Milan and for sharing positive comments about your experience with us. Your note about the credit card’s use finds us really astonished. The hotel reserves the right to verify the validity of the credit card provided for all the reservations. Definitely we do not charge our Guests' twice, and we have never used their credit cards inappropriately.
Please do not hesitate to contact us directly in order to solve any related issue.
Remainig at your complete disposal, we hope to have an other opportunity to gain your overall satisfaction.
Best regards,

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536 - 542 of 1,830 reviews

Reviewed August 15, 2013

We stayed at this hotel for two nights recently and we were a little apprehensive following some mixed reviews but we really wanted to stay here due to the great location. Well we were not disappointed. The room we stayed in was on the fifth floor and was a renovated room ( about two years ago) and it brilliant. Great bed, nice furniture, great functional bathroom although a little tight for two people and a big walk in robe. They even had tea and coffee in the room! Pillows in the room where uncomfortable but called services after finding a leaflet offering upgrade of pillows and I was able to select my owns pillows. Awesome! The hotel also has a good breakfast option and free tapas available with drink purchase from the bar on the ground floor. Free Wifi on the lobby and bar was great. Location is brilliant being close to the stations, duomo, galleries and shopping plazas. Will definitely stay here again on our next visit to Milano.

Room Tip: Make sure you get a recently renovated room as it is an older hotel and if you do you will not be di...
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  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013 via mobile

The location of the hotel was great, 2 minutes walk from the Duomo. The room was clean but you could see only the walls from the window, although it's executive or something. The room was a bit small for a family of 3. You pay for the location especially, but you will be happy. The design of the hotel is also interesting and nice. Service was a bit poor, that we had to warn 3 times for preparing an addirional bed for mu daughter.

  • Stayed: August 2013
    • Value
    • Location
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    • Cleanliness
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Thank Fundaky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rosami05, Direttore at Rosa Grand – Starhotels Collezione, responded to this reviewResponded September 5, 2013

Dear Fundaky,
Thank you very much for reviewing your experience with us.
Apologizing for the delay experienced while waiting for the additional bed in room, we regret for having missed the opportunity to gain your overall satisfaction during your recent stay with us.
Should you wish to reconsider our hotel for an eventual future stay in Milan, we kindly ask you not to hesitate to contact us directly to find the most appropriate accommodation as for your needs.
We hope to welcoming you back to us soon.
Best regards

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Reviewed August 13, 2013

Our family of three enjoyed a spacious triple room at this hotel. The location is excellent for enjoying downtown Milan. Excellent hotel staff. Charge for Internet was unexpected. Business center was difficult to find and free Internet very difficult to use. Fantastic breakfast and selections. Fitness center was best we found in Europe.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Deb A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013

I am a regular guest at another Starhotel in Trieste but this was my first time to this property in Milan. The location is fantastic, one step behind the duomo, and the hotel has a modern feel. The lobby looks newly renovated and modern.

Rooms are large for Italian standards and comfortable/practical for business use. Good service - I had to check out at 4am to catch an early flight, and found a well attended reception and taxi availability in the wee hours of the morning.

Breakfast could do with improvement as none of the fruits were fresh. Otherwise, I had a nice and comfortable stay.

Stayed: July 2013, traveled on business
1  Thank kangelini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013

The first room they put me in was very musty and old, with matted and stained carpet and dust bunnies hanging from the lamp shades. The renovated room, for which I paid an additional *discounted* 35 euros per night, had faux wood floors, was less musty, but still not especially clean - marks on the walls and ceiling (?!) and dust bunnies on anything dust bunnies could collect on.

Morning breakfast service was ok. Nothing special, but not bad if included in your rate.

The location is pretty amazing, especially if you're there to shop.

Room Tip: Make sure you book a renovated room!!
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  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank GABRIELLE M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rosami05, Direttore at Rosa Grand – Starhotels Collezione, responded to this reviewResponded August 7, 2013

Dear Mr. Gabrielle M,
Thank you very much for choosing our Starhotels Rosa Grand for your recent stay in Milan and for taking part of your precious time to reviewing your experience with us.
We regret for learning our failure in meeting your expectations to the fullest. We would like to take this occasion for informing that the hotel features 327 rooms including Superior, Deluxe, Executive, Junior Suites and Suites which differ for size, furnitures, style and services provided.
Should you like to reconsider our hotel for eventual stays in Milan, you are kindly invited to contact us directly for finding togheter the most appropriate accomodation for your needs.
We do hope to having the pleasure of welcoming you back soon.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

We stayed at the Starhotels Rosa Grand before and really liked our time there. However, this time we were quite disappointed with our stay. We went to Milan with a group of friends and were all booked in non-renovated rooms which we didn't realize while booking (our mistake probably). What a disappointment! Our room was very small (however, some of our friends had larger rooms) and all rooms looked extremely tired. The room just didn't live up to our first experience.

As the hotel's location is truly perfect, we would probably stay here again, but only on the condition of having one of the renovated rooms.

Room Tip: Make sure to book a renovated room.
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  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank FergieBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rosami05, Direttore at Rosa Grand – Starhotels Collezione, responded to this reviewResponded July 28, 2013

Dear Ms. FergieBrussels,
Thank you very much for choosing our Starhotels Rosa Grand for your recent stay in Milan and for dedicating part of your precious time to reviewing your experience.
We regret for learning our failure in meeting your expectations to the fullest during the last stay, and would like to take this occasion to inform you that the hotel features 327 rooms including Superior, Deluxe, Executive, Junior Suites and Suites. They differ for size, furnitures, style and services provided.
Should you wish to re-consider our hotel for eventual future stays in Milan, you are kindly invited to contact us directly for finding togheter the most appropriate accomodation as for your needs.
We do hope to having the pleasure of welcoming you back soon.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rosa Grand – Starhotels Collezione

Address: Piazza Fontana, 3, 20122 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan > Centro Storico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Business Hotel in Milan
#40 Luxury Hotel in Milan
#52 Family Hotel in Milan
#67 Romantic Hotel in Milan
Price Range: $226 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rosa Grand – Starhotels Collezione 4*
Number of rooms: 330
Official Description (provided by the hotel):
The Rosa Grand hotel perfectly captures Milan's mix of the innovative and the inspiring. The refurbished interior exudes Italian craftsmanship with each of the 330 rooms fusing impeccable comfort with chic Italian style. Widely acclaimed as one of the best hotels in Milan, the Rosa Grand puts you in the heart of the city's historic district with the Duomo and world-famous Via Monte Napoleone just moments away. Partnership with Eataly means new value and uniqueness for Starhotels' offering. Eataly will create made to measure menus, events and collaborative initiatives with star chefs and also provide consulting on the selection of raw materials and products for Starhotels catering. Collaboration has begun at the three restaurants in the cosmopolitan Rosa Grand in Milan, where art, design, one-off details and creative recipes will give you an extremely enjoyable break. Open every day from 7am to 11 pm. The Wellness Center offers state-of- the-art equipment for a total workout and a relax area complete with Turkish bath and solarium. Your very own Personal Trainer is available upon request and must be reserved in advanced. ... more   less 
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Also Known As:
Starhotels Rosa Grand Milan
Starhotels Rosa Grand Hotel Milan

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