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“Perfect hotel for a weekend get-away in Milano!”
Review of Starhotels E.c.ho.

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Starhotels E.c.ho.
Ranked #37 of 428 Hotels in Milan
Certificate of Excellence
GreenLeadersGold level
Zurich, Switzerland
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Perfect hotel for a weekend get-away in Milano!”
Reviewed December 16, 2011

My husband and I stayed at the hotel for a weekend trip to Milan. The hotel is at a perfect location near the Central train station. We love the modern, boutique hotel style and decoration. The bed and bedding is extremely comfortable and we love how clean and well-maintained it is. We were only at the hotel for sleep so we didn't need the Ritz Carlton style of attention. I felt safe and very comfortable staying there (I'm usually the more skeptical and "higher-maintenance" one...). Cleanliness is also very important to me and this hotel meets the standard! We would definitely stay there again for long weekends in Milano.

  • Stayed December 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank r0ckerchic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Palo Alto, California
Level 5 Contributor
58 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed December 10, 2011

My parents and I stayed 5 nights in one of Echo's room's for three adults (triple sharing). We had one king bed and one sofa bed. The hotel is nice and new, a short walk from the Milan Central Station, very modern, beautifully designed and decorated. The rooms were well-appointed, spacious and the beds comfortable. The american breakfast buffet had something for everyone - a couple of us are vegetarians and had a satisfying start to our busy days! This hotel has a lot going for it but for its service - you need to dedicated staff/excellent customer service to provide an exceptional experience to your guests and to ensure that they keep coming back. Overall, things turned sour for me for the following reasons:

1) Check-in took more than 20 minutes - the front desk kept us waiting for the first 15 mins (not a great start after a 15-hour journey to get there). Gave us the room keys and that's it -- nothing about the hotel - breakfast hours, fitness room, apperitivo, etc., etc. I had to call and ask them for everything!

2) In-room Wi-Fi costs 11.50 Euros a day. Only 30 mins free Wi-Fi per day in the lobby area. Understood that they may be targeting the business crowd, but I asked for another 30-min pass and my request was declined :(

3) Room was not cleaned properly on 4 of our 5-nights stay. First day was great, but after we checked-in, housekeeping did a haphazard job. One day, trash was not removed from the bins, one day the sofa bed was not made -- one of us had a cold and some tissue paper was still in the bed (quite appalling to come back to this at the end of the day and to have to call housekeeping to make the bed!), and on most days, we could see that the floors had not been wiped/vacuumed.

4) Towels, Toiletries and In-room Coffee/Tea was not refreshed - We paid for a triple-sharing room and should have received towels and toiletries for three adults. Every single day, I was calling the reception at 11 at night, asking for another towel, more soap, lotion, shampoo, etc. Also, we're tea drinkers, and the tea bags were gone on day one. I had to plead to the reception staff every other day to send a couple of more tea bags to our room. The tea cups and glasses were not replaced during the first 2 days of our stay -- on the 3rd day, I had left a note in the room to the housekeeping staff to please replace with fresh clean cups and glasses for drinking water.

5) Service in the breakfast area on the weekend sucked - the hotel was going full, so if you got there after 9 am, then you were waiting for about 15 mins to get seated. Why? Not because all tables were taken, but because they were not cleaning the tables once the first round of guests had finished. It seemed to me that they were under-staffed and could have handled this better given that the hotel was completely sold out. I even saw guests fighting for a table that had just been cleaned. Guests shouldn't have to do this -- at least not at a supposedly four-star hotel!

6) Fitness room was closed for maintenance work starting day 2 of our trip

For 800 Euros this was a terrible experience in my view. Nice-looking hotel, but no maintenance. I will not be staying at a Starhotel ever again!

  • Stayed December 2011, traveled with family
    • Value
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Helpful?
2 Thank NTS_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed December 8, 2011

Everything was amazing, great bathroom very big. Nice breakfast with amazing lobby. Fitness center was also great and had the best view in the hotel. Only bad part was wi-fi costing 6€ and I never wanted to leave

  • Stayed November 2011
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travetime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bern, Switzerland
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 28, 2011

The hotel is very new, furnished with good taste and clean. Personnel is also very kind and helpful: I arrived pretty early and they did let me check in without problems. The only thing they should improve is the Internet connectivity: you can have free 30 min. vouchers for the WiFi in the lobby area (slow network) but if you want to connect from your room you can only use Swisscom Hospitality which costs a crazy price

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Dragoneinvitto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu City, Philippines
Level 6 Contributor
109 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed November 9, 2011

this hotel is just a stone's throw from the Central Station, less than 5 minutes walk and very near the hop-on-hop-off tram station. Very convenient for seeing the beautiful sites of Milan. It is newly renovated and the rooms are clean and big. Bathrooms are clean and spacious. Great buffet breakfast is a plus. This hotel is also just across Starhotels Anderson. Friendly staffs.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Tetreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 9, 2011

The location is in the very center of Milan. The hotel is brandnew and so stylish, the rooms are of minimalistic design thus very cosy. The staff is extremely helpful and nice. Breakfast is one of the best I've ever had!
Sometimes I was bothered by the noise of the trams in the early morning, but that one we cannot change.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Katya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONDON
Level 2 Contributor
3 reviews
Reviewed November 7, 2011

We were concern about the location, but it worked perfect for us. Infront Stazione Centrale, ideal to take the undergroung, trains or taxis. The Hotel is modern, good size bedrooms, big bathroom, super clean, friendly staff.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PATREY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Starhotels E.c.ho.

Property: Starhotels E.c.ho.
Address: Viale Andrea Doria 4, 20124 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Milan
#27 Business Hotel in Milan
#30 Romantic Hotel in Milan
#31 Luxury Hotel in Milan
#47 Family Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Starhotels E.c.ho. 4*
Number of rooms: 143
Official Description (provided by the hotel):
Our striking 4 star hotel in Milan is next to the Central railway station, a few minutes from the city centre. Our innovative green hotel in Milan features intelligent design and low energy consumption, so as well as enjoying yourself, you'll know you are helping the environment. The look and feel is natural and elegant, with plenty of natural light everywhere thanks to the ample windows, terraces and other outdoor spaces. The new Starhotels E.C.Ho. Has 143 contemporary rooms and suites, a restaurant and bar (the Partnership with Eataly means new value and uniqueness for Starhotels’ offering.)5 meeting rooms, fitness room and more. ... more   less 
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Also Known As:
Starhotels e.c.Ho. Hotel Milan
Starhotels Splendido Milan
Starhotels Splendido Hotel Milan

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