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“Well located for Linate, but hard to find”

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Novotel Milano Linate Airport
Ranked #146 of 431 Hotels in Milan
GreenLeadersBronze level
London, United Kingdom
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Well located for Linate, but hard to find”
Reviewed December 18, 2012

This hotel is a standard Novotel, with standard furnishings. The service was friendly and personable. The mattress was really old and uncomfortable. As usual in Italian hotels, they could do with having a lot more international television channels. It's well located for Linate, but surprisingly hard to find.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erichek_SPb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, December 18, 2012
Dear Guest,

thank you for your kind words of appreciation and for your remark about the room: the guests’ opinion is fundamental in order to improve service quality. We’re looking forward to welcoming you again soon.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,524 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Cesena, Italy
Level Contributor
1,167 reviews
195 hotel reviews
common_n_hotel_reviews_1bd8 3,068 helpful votes
Reviewed December 12, 2012

this hotel is really close to linate airport.
We stayed here specifically to catch an early flight out of Linate and that's about all it was good for. the room is great and bathroom clean and decent.
I didn't pay the night 'cos i was there for work so it was paid by my agency but i think that maybe it's a bit costy.
from the hotel you can easily reach the city center by tram, the tram stop is right opposite the hotel.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, December 18, 2012
Dear Guest,

we would like to thank you very much for choosing to stay at our hotel and for your positive remarks. We hope to welcome you again in the next future!

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 30, 2012 via mobile

I stayed here with cabin crew for 2 nights as we were flying from Milan to Mombasa working.

It's about 10min drive from Milan airport terminal 2. The hotel seems very clean although I found a mouldy salsa jar in one of my room cupboards. The staff are very polite, drinks and food are good value. Not much goes on in the hotel. It's not really a holiday hotel more for business. There's Is an excellent pizza place left of the hotel about 5min walk in the woods. Food was fantastic and cheap! Staff were great and gave us all free shots and surprised us with a dj afterwards as it was only us left in the hotel! It's easy to reach to airport and Milan town. Would recommend for a short, business stay.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Twin2_sarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, December 4, 2012
Dear Guest,

thanks for your time and your appreciation on our staff and services.
We hope to welcome you again soon and we send you our best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keaau, Hawaii
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 15, 2012

We stayed here specifically to catch an early flight out of Linate and that's about all it was good for. The room was comfortable but stuffy and you couldn't adjust the temperature. The bathroom and shower were roomy and clean. But our dinner in the restaurant was terrible (I've had better pasta at the Olive Garden), service was poor and it was outrageously expensive. We were told when we checked in that their would be complementary coffee, juice and rolls for breakfast but when we arrived downstairs the dinning room was dark, their was juice and cereal (no milk) and the coffee machine was broken. Shuttle experience was fine, we had to wait but it got us to the airport on time and that was our main concern.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PMcKinsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GAiuto, General Manager at Novotel Milano Linate Airport, responded to this review, November 19, 2012
Dear Guest,

firstly we would like to thank you for your time and your remarks: we really apologize because the service you experienced was not in line with our standard. We will surely take into consideration your remarks, in order to improve our product quality.
We hope to welcome you again in the next future in order to regain confidence in our structure.

Kindest regards.
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Travelers are raving about these Milan hotels

Rabat, Morocco
Level Contributor
61 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed November 10, 2012

We spent one night here in September and would not recommend this hotel to travelers. The customer service was a bit shoddy. We attempted to reserve a time for the aiport shuttle and were told it was not possible. After checkout we had to wait 30 minutes for the shuttle that runs every 10 minutes and witnessed multiple arguments between the shuttle driver and hotel guests.

The HVAC system in the hotel was not working well and we could not adjust our room temperature. Guests on higher floors had even more serious problems.

Finally, we had quite a bad experience at their restaurant. Service was very poor and one of the waiters was quite rude which was an absolute shock. We hold Accor hotels to a high standard and this did not meet the mark.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave_Saunders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, November 16, 2012
Dear Guest,

firstly we would like to thank you for your time and your remarks, secondly we want to apologize for the inconvenience you experienced. We will surely take into consideration your remarks, in order to improve our product quality.

Thanks again for your remarks and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto Alegre
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 7, 2012

I took one night only in Novotel to rest after a day trip from Amsterdam (by plane) before a long travel to Nice (by car). The hotel seemed to not be prepared to the fullness faced due the Formula 1 race in this weekend in Monza. We had problems with shuttle (long wait) and checkin.
I reported it in the "Accor Satisfaction email" that is sent always after the stay. The management really seemed to care and apologise for the problems I faced. I really believe they will be prepared next year. A really professional response... Mistakes can happen, but their reaction is what I believe every traveller expect.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank amrdeus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GAiuto, General Manager at Novotel Milano Linate Airport, responded to this review, November 9, 2012
Dear Guest,

thanks for your time and your review even on Tripadvisor. We apologize again for the inconvenience you experienced but we're glad since you will come back to visit us and, in this occasion, we will do our best to regain your confidence.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
133 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed November 5, 2012

Located around 15 minutes from Linate and has a free shuttle that I didn't know about when arriving. Hotel is a typical airport hotel - not a great location but great for travellers. Rooms, breakfast and bar area all fine. Overall a good Novotel.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N_McL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GAiuto, General Manager at Novotel Milano Linate Airport, responded to this review, November 8, 2012
Dear Guest,

thanks for your time and your positive review.
We hope to welcome you again soon.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Milano Linate Airport

Property: Novotel Milano Linate Airport
Address: Via Mecenate 121, 20138 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Green Hotel in Milan
#82 Family Hotel in Milan
#111 Luxury Hotel in Milan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Milano Linate Airport 4*
Number of rooms: 206
Official Description (provided by the hotel):
The Novotel Milano Airport is a modern 4 star hotel with 206 rooms, close to the Linate Airport (4 km) with a scheduled shuttle service and to the highways (200 m). Easy access to the centre of Milan (6 km) and the railway station (7 km). The hotel isideal for business trips, with a Convention Centre offering 8 meeting rooms (320 guests), business corner and WiFi access. Features family rooms for 2 adults and 2 children, NovotelCafé (open 24 hours), a bar, outdoor pool, garden and garage parking. ... more   less 
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Also Known As:
Novotel Milano Linate Airport Hotel Milan
Novotel Hotel Milan
Milan Novotel

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