The location of this hotel is truly convenient. It's a 5 to 7 minute walk to the scala, galleria and the Duomo. A 15 minute walk brings you to palace and the tourist bus tours. Cross the street and you are at Monte Napolean the main shopping street.
Service was excellent from our check in and attentive. The concierge/front desk stuff was extremely helpful with reservations. There were two incidences that truly struck me how well the staff was trained in service. I had a reservation pre-booked at Cracco and the hotel knew this and while i was away in Florence, they confirmed my bookings and when i checked back in, they had everything arranged already.
We had bought a gift from a leather shop Valextra near-bye and was getting engraved and was told to collect it at 7pm. We were slightly late and when we arrived at the shop at 7.15, the shop was already closed. We tried calling the shop but only got the answering machine. We went back to the hotel and asked the concierge/front desk staff Derek if he could assist. He tried and got the same answering machine.
We left then for our dinner appointment but when we got back to the hotel, Derek had continued calling and had finally got someone who delivered the gift to the hotel and it was waiting for us in our room.
To me great service is when staff perform over my expectations and this was truly the case with this hotel.
Rooms were spacious and a proper 5 star room unlike many hotel rooms in europe. Breakfast was good and coffee excellent. The in-house hotel Don Carlos is definitely worth a visit.
- Official Description (provided by the hotel):
- A place of elegance where many famous people from the past have left their mark. Opened in 1863, the Grand Hotel et de Milan still holds its charm and allure as an old ‘Milanese’ mansion. It has been and still is the preferred hotel of many national and international celebrities from the worlds of culture,fashion, music, business and entertainment.Located in the heart of the town it is just a few steps from the fashion district, financial area and duomo cathedral. Due to its position and excellent bars, restaurants and halls, the Grand Hotel et de Milan is the ideal place to enjoy a pleasant holiday or business trip. ... more less
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