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Experienceur
Paris, France

Great property but needs some investment

4.0 of 5 bubblesReviewed Jun 29, 2019
Had wonderful stay; as I work for Marriott, I felt getting back home when I entered the room. Felt the tranquility. After a long journey I immediately rest when I reach the hotel. However, this property needs some changes, in order to keep this beauty. It could be a Sheraton Palace because of the design. Mohamed the GSO is very friendly, positive and has a real sense of hospitality.
The gentlemen at the front desk also and the concierge person.
Just a quick advice - ensure car do not park in front of the hotel, it make the luggage drop a little complicate and stressful.
Thank you.
Date of stay: June 2019
Room Tip: Great location
Trip type: Traveled on business
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (1,471)
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Reviewed June 27, 2019

Pros:
Location - walking distance to the Duomo di Milano and train station.
B'fast spread was pretty good.

Cons:
Pretty old property. You have to climb stairs to get to the elevator; never seen such a design before :)
I was initially checked into a room which is not bigger than a closet. Literally as you open the door, you jump into the bed. The wardrobe drawers wont open fully as there isnt enough space.
The internet speed has been hit or miss; good for checking mails at the best.
Not much recognition of Marriott Bonvoy members. I'm a platinum elite member, but they dont even mention that once. No upgrades offerred either.

Advice to the management - For EUR 170 a night, stop selling those closet sized rooms. Its just absurd how you can even offer such a place to a guest.

Room tip: Don't go for the single rooms, they are so small that you will feel claustrophobic.
Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank ParijatD2K20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonDianaM, Front Office Manager at Sheraton Diana Majestic, Milan, responded to this reviewResponded June 28, 2019

Dear ParijatD2K20,

thank you for your review. I am sorry you were not satisfied with your first room. Our single rooms have different sizes and can be suitable for business man on a one/two night stay. I do apologize for the lack of recognition of your Platinum Elite status and for not being able to offer a proper upgrade. Our hotel during the weekdays is pretty much 100% full and we have very limited possibilities. Sorry about that and I hope we will be able to welcome you back in a near future.
Francesco Castagna - Front Office Manager

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Reviewed June 16, 2019

I arrived at the hotel for a business trip expecting a grand hotel as pictured, this was far from reality. The hotel itself is quite run-Down, an easy miss when you enter the lobby but once you go up to the rooms, the walls lining the hallways are filthy and tinged yellow. My room was large but had two massive stains on the headboards, a very dirty carpet and what looked like blood-stained towels (i’m serious). The plumping in the shower was tragic as it wouldn’t drain which means you got a shower/bath combo. I was unable to change rooms as the hotel was fully booked for a conference but they did offer me a discount and additional breakfast once I showed them pictures of my room. Would not recommend booking here. The prices and pictures do not add up, do not trust the fancy photos you see.

Date of stay: June 2019
Trip type: Traveled on business
Thank ChanelJM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonDianaM, Front Office Manager at Sheraton Diana Majestic, Milan, responded to this reviewResponded June 18, 2019

Dear ChanelJM,

my apologies for this experience that for sure doesn't reflect the level of service we aim to provide. Our hotel has a very high occupancy and I am sorry we have not been able to change your room in the first instance.
I understand even if we offered some compensation it did not change the general feelings and I am sorry for that.

Thank you for your feedback and best regards
Francesco Castagna - Front Office Manager

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Reviewed June 12, 2019

Great Location, great historical building with a very nice restaurant/bar area (and related garden which you would not expect from outside!) and super professional/friendly staff.

Overall (especially the rooms) would need some refurbishment and definitely a very deep clean. My room was very dusty (both room and bathroom) with old smelly carpet and a horrible and stained bed headboard (see pics).

I asked to have a different room which was not changed as apparently there was no availability. The helpful receptionist sent the cleaner but this did not resolve the issue (the pics attached are after the room was "cleaned").

The bathroom also needed attention (e.g. shower leaking and flooding the room) and deep clean which is a pity as it's actually a marble-based one and in a lovely typical Italian style.

This is definitely not the standard you would expect from such a hotel and considering the room rate (over £220 per night!) nor in terms of service (e.g. change the room!) also considering I spent a couple of nights there.

Definitely a positive note to the breakfast buffet which is very reach and with a great choice of food (cold/hot, sweet/flavour) and professionalism of the staff (but for the restaurant supervisor/receptionist who was clearly annoyed and very vocal with other staff member and which is unacceptable when affecting customers - e.g. when asking for a drink, rather then taking the order or sending a staff member, he requested for us to go, order and wait to the bar which again is unacceptable considering the price and the fact the service charge is included).

Overall, this could be a great place and it definitely has potential however some attention is needed here and there.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Me_mauryF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonDianaM, Front Office Manager at Sheraton Diana Majestic, Milan, responded to this reviewResponded June 13, 2019

Dear Me_mauryF,

thank you for your honest and detailed feedback about the Sheraton Diana Majestic. I am glad to see you enjoyed somehow your stay and your comments gave us much food for thought. This is certainly not the standard of quality we aim to provide and I apologize for that. I hope you will visit us again and I invite you to reach out to me should you book our hotel in a near future!

Sincerely
Francesco Castagna - Front Office Manager

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Reviewed June 12, 2019

Came here with my daughter for her birthday .It was beautiful spotlessly clean a little dated but still elegant beautiful christmas tree and staff were helpful & friendly throughout my stay.Food was nice and well presented cannot fault very central .

Date of stay: December 2018
Trip type: Traveled with family
Thank SaraC1987uk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 8, 2019

One of the most famous place for summer aperitivo in Milano.
The hotel location, the garden, the service is always very good, but this time I have to say that the quality of food and beverage in going down
Now for quality/ price value, this is not yet one of the best place in time anymore...

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
1  Thank gianlucasY9079TN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonDianaM, Front Office Manager at Sheraton Diana Majestic, Milan, responded to this reviewResponded June 10, 2019

Dear gianlucasY9079TN,

thank you for visiting our HClub Diana. We are glad you enjoyed our beautiful garden and appreciated our location and service. As for the food, we always strive to provide the highest quality and I am sorry we did not meet your expectations. I am looking forward to welcoming you back soon
Francesco Castagna - Front Office Manager

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