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“Unacceptable fee for Internet connection”

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Smart Hotel Milano Centrale
Ranked #343 of 431 Hotels in Milan
Monteroni di Lecce, Italy
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Unacceptable fee for Internet connection”
2 of 5 bubbles Reviewed May 31, 2013

Well, yes: the Idea Hotel Milano centrale is well located, close to the Central Station; and the room is very clean, the staff at the front desk is willing to help, and the breakfast is quite a good one. But this is the very first time I step into an Italian hotel which has no bidet in the bathroom, and for our standards this is an unpleasant rsuprise! And, moreover, I think it is disappointing to offer an Internet connection at the unacceptable price of 7 Euros for 24h, even if you are going to use the connection for 30'!

Room Tip: Ask the counter for a room located at least on or above the 5th floor, since the street is very nois...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gigispedicato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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665 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
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Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 26, 2013

Good location , clean room , for single the bathroom is small i have to b carefull not to hit the sink
Which i already did , there is no space for the fat person in the toilet , but anyway it clean
The toilet r very hard for using , u have to b carefull not to hitanything , by the way it not well positioning .

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MamaTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galveston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 6, 2013

We had a one and a half day stay in Milan before going to Rome. We enjoyed Milano Centrale hotel. One of the front desk attendants, Ursula, goes above and beyond what Ive seen in any other italian hotel. Her hospitality and eagerness to help is a without equal. She is an assest to any hotel, she even hugged us goodbye. The hotel itself is very chic and modern. Everything looks pretty much new. The room was perfect with modern touches and a comfortable bed. The shower had plenty of hot water. The breakfast was the best yet. However...........the area is pretty shady. Its only steps from the train station. You can walk there in about 30 seconds. The area right before the street looks like an abondoned bank (or something) and has about 3-5 homeless persons living there with mattresses and all. About 30 yards from the hotel entrance. The entrance itself however looks safe. The shady area smells of urine. So basically.....the hotel is nice and chic. Nice room and bed. Roberta and especially Ursula were very nice, but areas nearby kinda shady.

Room Tip: good hotel, shady area
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarcoDLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trieste, Italy
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed April 7, 2013

I stopped over in this hotel, on my way to a further destination, while traveling by train. Perfect location, a few strides away from the Milan Central Station. If you are looking for a boutique hotel, you would be badly disappointed by the size of the rooms. Just think of it as a super-luxurious train sleeper: twice as large, twice as comfortable, twice as clean, twice as silent, half as expensive. Clean, recently equipped (and proportionally sized), bathroom. Included is a quite decent breakfast. I would stop over again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
3 Thank stehbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malmo, Sweden
Level Contributor
421 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 434 helpful votes
4 of 5 bubbles Reviewed March 24, 2013

A mid- level hotel located in a "hotel street" very close to the main railway station where also the airport shuttle buses end/start from. Convenient for rail travellers. Customers in cars seemed to have some hassles finding street parking since this is inner city Milano.

Modern style hotel, clean room, a little on the smallish side. Bed deserves better madrass. One drawback: no free Internet in the room.

Excellent buffet breakfast with lots of choices.

Forthcoming, friendly staff both at the reception and in the breakfast restaurant - they deserve high praise for their professionalism.

We were happy with our stay.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kurt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Landschlacht, Svizzera
Level Contributor
54 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed March 11, 2013 via mobile

The hotel lies in a very good location because it is reachable by foot in 2 mins. from Milan Central Station and offers an affordable price, however apart from that there are no other points of merit. The rooms are unbelievably small, so small that you cannot even walk around the bed and it's a challenge to enter with your baggage and put it on the tray.
The breakfast buffet is not bad and you will surely find something of your interest that you may enjoy.
Summarizing it is really not recommended unless you make a stop-and-go...but go as fast as you can indeed !

Stayed January 2013, traveled on business
Helpful?
3 Thank Miliuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Milan hotels

HK
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed February 26, 2013

The hotel is just five minutes walk from the Milan main train station, one minutes walk to MacDonald and small room but for me is fine, I just for sleep. Clean and have basic equipment in the room. Basic Breakfast but is fine.

If you just for transist or shopping trip, this hotel is best choice.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavosYY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Smart Hotel Milano Centrale

Property: Smart Hotel Milano Centrale
Address: Via Napo Torriani 28, 20124 Milan, Italy (Formerly San Carlo Hotel)
Phone Number:
Location: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #343 of 431 Hotels in Milan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Smart Hotel Milano Centrale 3*
Number of rooms: 76
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