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“Fantastic stay”
Review of TownHouse Galleria

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TownHouse Galleria
Ranked #161 of 428 Hotels in Milan
Certificate of Excellence
Bangkok, Thailand
Level Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Fantastic stay”
Reviewed September 18, 2013

Stayed here for 2 nights towards the end of our trip. The entrance was a bit hard to spot and you had to take the elevator to the lobby. Btw the elevator had a code which you had to put in before you could use it which was a bit of a hassle.

Location was great, right in the Vittorio Emmanuel. Room was fantastic, very clean and comfortable with a nespresso machine. We did have some problems with the shower at first as the level for hot water was stuck and we could get it to go cooler. Staff fixed it in no time. Our room had a little balcony which over looked the arcade. During our stay there was a set up of a large screen with sound system in the arcade which made it very noisy, but i think it was just during our stay that that happened.

Staff were very helpful, always smiling and greeting us everytime we walked pass.

Rooms are by no means cheap as there was a fair rate on one night of our visit. However, i would definitely return as this was a superb hotel in every way.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mhom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse Galleria, responded to this review, December 5, 2013
Thank you very much for your kind comment, we hope to have you again in this home in Milan. Warm regards, Head of PR Town House Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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266 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Manchester, United Kingdom
1 review
Reviewed September 10, 2013

The good
- as good a location as you can possibly get
- comfortable beds & a quiet night's sleep
- good power shower
- fun views down onto the Galleria from Gallery room and good sound-proofing on the windows
- liked the door codes so that you don't need to remember/carry a key
- friendly and keen to help door staff

So the big things are all there and good. But the cumulative effect of lots of little things eroded our enjoyment...

The bad
- The front desk staff were disinterested, especially if you were reporting something not being up to scratch. The layout means that you don't need to see them between checking-in and checking-out, and you don't miss them
- The room cleaning did not leave you reassured that any more than a swift once-over had been done. Did not feel cleaned
- For all the sound-proofing on the outside windows, there isn't any on the connecting doors between rooms. So if you're not sharing with the connecting rooms, you can still hear everything they say
- Several minor maintenance items not attended to
- scruffy details e.g. Sky box shoved-behind wall-mounted TV with remove sensor sellotaped to the front of the flat-screen TV. Not what you expect from a 5-star design hotel

Overall (with the honourable exception of the door men) they need some passion and attention to detail.

Room Tip: Go for the Gallery rooms to be in the central site with a view of the Galleria
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIYADH
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 1, 2013

perfect way to spend your leisure vacation ,we could not imagine milan with out this perfect hotel , a very kind staff especially Ahmad and Wisam , the hotel has a very high security system , the location is wonderful you sleep in the middle of the most historical and beautiful places in Milan , who ever visit the hotel must try their Pizza one of the best , they also has the eveninig chocolate where they put a chocolate plate every evening every day a different kind

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovesme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse Galleria, responded to this review, December 5, 2013
Dear Madame/Sir,
we would really like to thank you very much for the review that you have left. We are pleased to read any suggestion in order how to satisfy our Guests. We hope to see welcome you in our Unique Home in the centre of Milan. Head of PR TownHouse Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
84 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed July 23, 2013

My assistant booked Town House 8 for one night as I have stayed there before and it was close to where my business appointments were. When I arrived after a long day of travel, the receptionist told me that my booking was for the night before and I was a day late. He insisted it was my error and would not even consider entertaining any other possibility. I was unable to confer with my assistant as she was not contactable.

The receptionist said they had room available but would be charging me the full €540 for the night before. With no consideration that it may be their error, no negotiation, no offer to meet half way, noting at all. I don't think I have ever come across such arrogance in the hospitality industry. Needless to say, I told them where to get off and went to The Park Hyatt which is #1 on Tripadvisor and right next door.

Reading the replies to some of their other negative reviews, they all begin with "Dear guest,
We sincerely apologize for the negative experience at our property..." is testament to their cut-and-paste mentality toward their guests, or in my case, former guest. I have no doubt they will reply to this review with the same opening line and then proceed by quoting their cancellation policy and in the process completely miss the point.

I will NEVER stay with the Town House group again nor will I ever recommend them to anyone. They had an opportunity to do the right thing but clearly, making €540 is far more important to them. I guess there's a reason they're down to #143 on Tripadvisor.

  • Stayed July 2013, traveled on business
    • Value
    • Service
Helpful?
13 Thank DEK649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Italy
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 28, 2013

Our stay at Town House 8 was absolutely excellent! The hotel itself is intensely private (no reception, no common areas), so it feels like you're staying in your own luxury apartment rather than a hotel. It's actually located inside the Galleria (looking directly into the north arcade), which is steps away from the Piazza del Duomo. The room was large, modern, comfortable, and very relaxing. We had traveled to Milan for La Scala, and this was the perfect hotel for this trip- only a 5 minute walk to La Scala with plenty of restaurants to chose from in the area.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheIssima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse Galleria, responded to this review, December 5, 2013
Thank you very much for your kind comment, we hope to have you again in this home in Milan. Warm regards, Head of PR Town House Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 22, 2013

The room was more of a little lounge than a hotel room. It was huge, with a lot of space, and it was very yellow (which we liked).

The location was very good, just steps from the Duomo. Overall, Milan was the least favorite part of our honeymoon in Italy, but this hotel was very nice.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Albert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse Galleria, responded to this review, May 10, 2014
Dear guest, Thank you for your comments, that are much appreciated and always helpful. We hope to see you again in the near future in this Unique Home in Milan. Head of PR TownHouse Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
charlotte
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed June 21, 2013

I stayed here June 6-8 two nights with a friend. Even though the annex is a hike from the main hotel at Galleria Vittorio Emanuele II, the porter took our luggage, so it was no problem. The annex is practically next door to La Rinascente department store and close to the Duomo and other shopping, so it was a perfect location for us!

The room and bathroom were very large by European standards, with an ultra-modern design that will not be to everyone's taste, but we thought it was cool, except for one strange decoration (see photo) of a mannequin-type head with holes all over it. I still can't figure that out! The bed was firm, which was good for me, and we requested extra pillows, which were brought promptly. The toiletries were excellent quality and even included two loofah sponges. The bath towels were superior quality, which also is rare in Europe.

An excellent feature was the free mini bar, which had Coke, Coke Zero, Fanta, still and sparkling water. Wifi also was free and fast.

Breakfast was served in the main hotel overlooking the beautiful Galleria Vittorio Emanuele II. Breakfast was not included in our rate, but we splurged one morning and thoroughly enjoyed it. It was made-to-order, not a buffet. I had a great omelet, while my friend had French toast.

The hotel is not cheap, but the location made it worthwhile. I would stay here again.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank caroblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse Galleria, responded to this review, December 5, 2013
Dear Madame/Sir,
we would really like to thank you very much for the review that you have left. We are very happy about the quality that we were able to offer you. We are pleased to read any suggestion in order how to satisfy our Guests. We hope to see you again in the near future and to welcome you in our Unique Home in the centre of Milan. Head of PR TownHouse Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownHouse Galleria

Property: TownHouse Galleria
Address: Via Silvio Pellico 8, 20121 Milan, Italy (Formerly Town House 8)
Phone Number:
Location: Italy > Lombardy > Milan > Centro Storico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#30 Spa Hotel in Milan
#119 Luxury Hotel in Milan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — TownHouse Galleria 5*
Number of rooms: 58
Official Description (provided by the hotel):
Located inside the famous Galleria Vittorio Emanuele II that's bustling by day and peaceful at night, TownHouse Galleria holds on to its history while providing world-class accommodations with either Galleria or Courtyard views. A place where you are just steps away from the major attractions of Milan such as the Duomo Cathedral and its square, La Scala Theatre and the Fashion District. TownHouse Galleria hosts the exhibition of 'World of Leonardo Da Vinci', with an exclusive and complimentary access directly from the hotel. ... more   less 
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Also Known As:
Town House 8 Hotel Milan

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