We just arrived to Town House 8 and upon arrival we were led out of the main building and sent 2 blocks away from the main hotel. (we found out its called "the annex"..) As the person that was leading us to the entrance of the room (by the Gray Hotel) told us this is where we would be staying, we were extremely surprised and shocked. The second floor room, when walking in, was extremely dark with NO windows in the room. The room is lit by LED lighting and has a feel of being extremely sterile and ultra modern. The room has fluorescent blue lighting in the bathroom and neon yellow accents everywhere. I was able to open a tiny door (the only view to the outside) which overlooks a service area. That is the only view we have, garbage cans, a cigarette smoking area and the sound of the kitchen below (for another hotel). I voiced my concern with the concierge and they told me the hotel was booked unless I wanted to upgrade to a jr suite. This would be another 250 Euro otherwise they had no other rooms available. After 15 minutes they called me back to inform me they could transfer to a second room for another 170 Euro per night. From this room all we can hear is pounding, service kitchen noise and the staff on smoke break talking very loudly. This is NOT what we expected. This hotel is listed as a 5 Star hotel but they cannot claim this hotel level based on the "annex". The conciere stated they work closely with Expedia and Hotels.com and they understood that no pictures were on the website or travel partners websites of their Annex. So just beware when purchasing rooms at this hotel to ensure you are not staying in the Annex.
(Lastly, we have communicated twice with the staff and they have not been willing to do anything out of customer satisfaction. I know that they will apologize for my experience and provide the "canned" I'm sorry statement but we are here for 3 days and they have every opportunity to make this right, if they choose! Until then we will stay out of our room as much as possible and NEVER return to this hotel.
- Official Description (provided by the hotel):
- Located inside the famous Galleria Vittorio Emanuele II that's bustling by day and peaceful at night, TownHouse Galleria holds on to its history while providing world-class accommodations with either Galleria or Courtyard views. A place where you are just steps away from the major attractions of Milan such as the Duomo Cathedral and its square, La Scala Theatre and the Fashion District. TownHouse Galleria hosts the exhibition of 'World of Leonardo Da Vinci', with an exclusive and complimentary access directly from the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Agoda, Hotwire, Priceline, Cheap Tickets, TripOnline SA and HotelQuickly so you can book your TownHouse Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Town House 8 Hotel Milan