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Reviews (1,146)
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Reviewed November 15, 2009

Hotel has the best locatiion ever, there are some minuses for which i didnt give 4 stars. You can see its definetaly a new hotel and some things could be improved in order to make it a real 4 stars hotel.
-positives: Location, location, location!!! its litterally 20 meters from Duomo metro station, 30 meters from the Duomo piazza, it must be the closer hotel to it.
My room (a standard one) was very spacious, as well as the bathroom. It was bright, clean, had double double windows which means you could not hear ANY noise from outside, even though the street was really noisy. No sound at all, that was very nice.
In the bathroom a shower AND a bath. I complained once about something and had a fruits and chocolate platter delivered to my room, so you can see they're making an effort to make the guest satisfied.
-negatives: ok, its clearly a hotel that needs some litlle improvments, staff was really nice but didnt think much about the details, which in my opinions make the difference. The second day of my arrival i came to my room by the end of the afternoon to see it had been cleaned but that my cigarettes ashes and trash had been put in a plate with old fruits and left there. I was told that's because the cleaning women were late and had probably not finished with my room..um at almost 6 pm? in a 22 rooms hotel? ok then they probably need to hire more people!
some contradictions, one told me room service was 10 euros another one just what you order.
room service: apparently you need to pay 10 euros just to order something, so lets say you order a tea for 3 euros you pay 13 euros. its ridiculous i think. for breakfast, no choice its 25 euros for the room service, whatever you take.
No restaurant, no bar. They higlight the fact that they serve little things to eat all day long, but well, its tiny tiny, and they put most of the stuff in front on reception, so it makes you feel kind of guilty and/or ashamed to take anything (its under a glass thing as well so you need to take it up, take something and then put it back). There is no sort of buffet like advertised, so youd better go around and have a nice and cheaper breakfast.
internet: 3 euros for half an hour, its ok compared to other hotels but today lots offer it for free. Internet is provided in a tiny tiny computer, i think its called a notebook, so you can barely see what you are reading, its really just for a quick check but definately not to surf and search for things, youd rather go to an internet cafe or bring your laptot. As well when you want to use the internet, you need to wait that the computer gets on, to log in, put your logins and password and then you can finally surf! i think they should put a computer in the lobby with a proper screen.
tv: mostly italian channels, there are only 2 english channels, one being bbc world the other one a film channel but the 2 i saw were horror films...2 french channels, information channels, didnt see any dvd player or whatsoever, no pay tv.
-butler: they advertise a butler service but lol, i never saw my "private assistant", i worked in a hotel where we had a butler service, they do NOT have one. Actually the "butler" was the receptionnist, who just took me to the room. A proper butler should explain you about the room (how to make the temperature work, tv, where the hair dryer is, the safe, etc). that was not the case, so its a kind of fake ad on their website.
im working in the luxury hospitality industry, so i guess im less tolerant about those details. for example, the satisfaction questionnary was the one from una cusani as well as the room service menu (alcohol only). Come on, in a year they had no time to make their personnalized documents?! for a 4 stars hotel its a little bit strange. Also little details such as the stuffs to put the hot or cold water on in the bath were not straight, i mean not properly fixed and you could move them, in the welcome letter i received, the id card had tipex on it (they "erased" the name that was on it, proably an employee not working there anymore but again they could then give another card!! that was not very elegant). Little marks on the walls, my ahstray left full in my room when someone brought tea, old almost rotten fruits left for 2 days in the plate etc those little things are the details that make una maison milano a little 4 stars but not a true one.
When they will improved those things and think about those details, it will truly be a top notch hotel in milano!
In the end i recommend this hotel, staff was nice, rooms are big, location is the best, and i recommend you book a package with flight as its much less expensive - it was cheaper to pay the hotel + flight that just the hotel...at the end it cost me something like 160-170 euros per night, on the website the best price was around 230 euros with a 15% discount! but anyway if you want to stay in a nice hotel, with the best location go for it!

  • Stayed: November 2009, traveled solo
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank alexth82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this reviewResponded April 30, 2017

Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2009

Very new hotel opened in late 2009. Location is so close to the Dumo, can not be any closer.
Clean, Breakfast only as room service, costs Euro 25 per room. We had a suite for 3 people , trendy and in short the location is everything in this nice new hidden gem in Milan.
Elisa and Isa at the reception both speak fluent English and helped us while there to arrange a quick one day trip to Venice by train which was fantastic, and also helped with directions to any place we wanted to go to. We attended the Jonas brother's concert when we were there and we found our way to it so easily with Elisa's help.

  • Stayed: November 2009, traveled with family
    • Value
    • Location
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2  Thank aysha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this reviewResponded April 30, 2017

Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2009

Recently opened “boutique” hotel of the larger group of Una Hotels and resorts was truly enlightening experience. The location of the hotel couldn’t be any closer to the city centre and with a daredevil U-turn at the Duomo square we were able to park our car in the front of the Hotel. The parking was smoothly advised in the nearby parking. Within a walking distance you can find all the major attractions, shopping streets, restaurants and nightlife. Hotel has been built in old townhouses and the bright white lobby with some cool design furniture sets the standard high. The beauty of the entrance was in balance with the welcoming young personnel with fluent English skills and a passion to please the guest. The room which we were given was far from the traditional hotel room and despite the trendy white glow it felt immediately warm and welcoming. We can truly recommend this new addition to Milan top hotels.

  • Stayed: November 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Hoc13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this reviewResponded April 30, 2017

Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 days ago
Google Translation

Room Tip: ジュニアスイートがおすすめです!
  • Stayed: June 2018, traveled with family
    • Value
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lserranti, Direttore at UNA Maison Milano, responded to this reviewResponded 5 days ago
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Reviewed June 19, 2018 via mobile
Google Translation

Stayed: June 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lserranti, Direttore at UNA Maison Milano, responded to this reviewResponded June 19, 2018
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