Our first experience of the hotel was not great, a two mix up/confusion with the hotel shuttle left us cold, not speaking and disillusioned. Once we were finally collected reception was quick, speedy and informative. My husband reported how unhappy we were and the staff were most apologetic. Fizz and fresh fruit followed shortly after along with a note of apology. The room was exactly as viewed on the Internet. Clean and lovely views of a very industrial Milan , helped by the snow. Feeling refreshed we ventured to the bar. 30 minutes later we were still waiting to be served as were four other tables who arrived after us. Finally after another trip to reception the barman arrived. There were no menus or prices, I'm sure if we asked we may have received something but being parched we just ordered the basic. My wine was lovely and the aperitivos accompanying our drinks were yummy. This was pretty much our tale of this hotel. On one hand so helpful, when my husband made us catch the wrong train on our second day they sent a shuttle out to collect us from the train station, but then in the next breath letting you down in the bar area. The staff could not have been any more helpful when they were there , and the shuttle service meant access to Milan and exhibition centre was never a problem. The price was reasonable and the rooms generous compared to hotels in central Milan. The breakfasts were very Italian but still offered some choice, we didn't eat in the restaurant so I can't comment on their evening meals. Despite being near such a busy route there was no sound of traffic in the rooms or the bar area. With any of the problems we had the staff did their best to solve and to apologise, and our complaints were dealt with immediately. A difficult review to write as the service was so problematic, as mentioned earlier when the staff were there they were great, finding them was sometimes hard!
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Hotels.com, Priceline, Travelocity, Expedia, ACCOR, Orbitz, Booking.com, TripOnline SA, Evoline ltd, Cancelon, HotelQuickly and Hotel.de so you can book your The Hub Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.