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“Interesting”
Review of The Hub Hotel

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The Hub Hotel
Ranked #142 of 428 Hotels in Milan
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Interesting”
Reviewed February 26, 2013

Our first experience of the hotel was not great, a two mix up/confusion with the hotel shuttle left us cold, not speaking and disillusioned. Once we were finally collected reception was quick, speedy and informative. My husband reported how unhappy we were and the staff were most apologetic. Fizz and fresh fruit followed shortly after along with a note of apology. The room was exactly as viewed on the Internet. Clean and lovely views of a very industrial Milan , helped by the snow. Feeling refreshed we ventured to the bar. 30 minutes later we were still waiting to be served as were four other tables who arrived after us. Finally after another trip to reception the barman arrived. There were no menus or prices, I'm sure if we asked we may have received something but being parched we just ordered the basic. My wine was lovely and the aperitivos accompanying our drinks were yummy. This was pretty much our tale of this hotel. On one hand so helpful, when my husband made us catch the wrong train on our second day they sent a shuttle out to collect us from the train station, but then in the next breath letting you down in the bar area. The staff could not have been any more helpful when they were there , and the shuttle service meant access to Milan and exhibition centre was never a problem. The price was reasonable and the rooms generous compared to hotels in central Milan. The breakfasts were very Italian but still offered some choice, we didn't eat in the restaurant so I can't comment on their evening meals. Despite being near such a busy route there was no sound of traffic in the rooms or the bar area. With any of the problems we had the staff did their best to solve and to apologise, and our complaints were dealt with immediately. A difficult review to write as the service was so problematic, as mentioned earlier when the staff were there they were great, finding them was sometimes hard!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fabio_messina, Direttore generale at The Hub Hotel, responded to this review, March 5, 2013
Dear Guest,

Thank you for your review!

It is a complete report that will help us to improve the standard and services delivered at The Hub Hotel Milano.

We do definetely look forward to welcome you back in order to share our improvements.

Best regards

Fabio Messina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Timisoara, Romania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 15, 2013

I spent two nights in this hotel, and I was very satisfied. The room was quite big, clean and comfortable, we had free and high speed WI_FI. I especially enjoyed the pool, even if the water was a little coll for my taste. I also enjoyed the breakfast offer and the service. Unfortunately I could not reach the sauna, because it was always full. :) So it must be great also. The only disadvantage was the quite large distance from city center, otherwise it was a pretty nice stay.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roxanabulacu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fabio_messina, Direttore generale at The Hub Hotel, responded to this review, February 19, 2013
Dear Guest,

Thank you for your review!

We are glad that you enjoyed your stay at The Hub Hotel in Milan.

The location where the Hotel is located will change as the Expo 2015 wil take place right in front of the hotel.

Looking forward to welcome you soon.

Best regards

Fabio Messina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 12, 2013

The hub hotel is a very good four star hotel. The staff are exceptionally helpful from check in to check out. This is a hotel off a major highway in an industrial area.
The hotel has a minibus that will immediately take you to the train station ( even offered to drop us off at a nearby pizzeria restaurant as well). The station is only 20 minutes and for stops away from the centre of town where you can walk to the main shops and cathedral.
When you are finished you simply catch the train back and call the hotel and voila the car will arrive in 5 mins.
The hotel is well positioned for a visit to the Serravalle factory outlets about 1 hour drive away. We used it as a stop after skiing in Cervinia on our way back to Milano bergamo airport via Serravalle outlets.

The hotel is brand new and has excellent rooms. What I really liked though was the swimming pool with separate steam room and sauna and bubbly spa.

We ate dinner at the restaurant which provided us with a massive steak. They also have cheaper daily specials. Breakfast was reasonable as well. The hotel is excellent value for what you get. I think it is so cheap as it is in an industrial area. They have countered this well though with their minibus transfers.

Room Tip: Rooms are all new with spacious showers.
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Punchclerk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fabio_messina, Direttore generale at The Hub Hotel, responded to this review, February 20, 2013
Dear Guest,

Thank you for your review!

It's a pleasure to read your message as you rated all our service that we provide at The Hub Hotel Milano.

The Team and myself are looking forward to welcome you back!

Best regards

Fabio Messina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
plovdiv
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 7, 2013

Was there for 4 nights and I was satisfied. Rooms are good, not small and well furnished, its clean and comfortable, the breakfast is ok, the WI-Fi too. I didnt use the pool, but all the stuff I saw and used was great. Good value for the money. But it is away from the city center if you want to see the sightseings.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank a p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fabio_messina, General Manager at The Hub Hotel, responded to this review, March 12, 2013
Dear Guest,

Thank you for your review!

We are pleased that you enjoyed your stay at The Hub Hotel Milano. About the location as you mentioned is in a new growing area where the Expo 2015 will take place, so many changes and improvements of the surrounding are taking place.

Looking forward to welcome you back soon at The Hub Hotel Milano!

Best regards

Fabio Messina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Modena, Italy
Level Contributor
148 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 2, 2013

Good hotel, good and clean room, good prices.

It has a free gym, swimming pool and small SPA. Actually, I thought SPA was a little bit larger - and warm - but it's definitively fair considering that it's included in room price.

Just be aware of the fact that Hotel position is quite far from city center.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blacks85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fabio_messina, General Manager at The Hub Hotel, responded to this review, March 12, 2013
Dear Guest,

Thank you for your review!

We are pleased that you enjoyed The Hub Hotel services and in particolar our 14th floor where the Gym, Spa and Pool are available for our Guest.

Best regards

Fabio Messina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tanzania
Level Contributor
149 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed January 27, 2013

Nice Hotel, contemporary design, spacious rooms with colorful contemporary interiors, not for the vintage lovers :)

staff service was not the most pleasant type, but seem to be common to hotels in Milano & Rome.

location is bit far from the center, located in semi-industrial area, and the gipsy group with caravans in the front doesn't make it any more pleasant to the eye. (cloths hanging on the trees etc).

the price is reasonable for the hotel, the food as well, in general nice hotel to stay, but wouldn't pick it as my first choice unless there is no other option.

Room Tip: higher floors give better view of the city.
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natal, RN
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 13, 2013

Perfect, super attentive. room is beautiful and cozy, wonderful breakfast,
Perfect Kitchen, Restaurant, accommodation very good.
The location is near one of the stations that lead to the center of milan, where we have the service to take you to the station and seek.
I have nothing to complain about. Attendance note 10

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Artejose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hub Hotel

Property: The Hub Hotel
Address: Via Polonia 10, 20157 Milan, Italy
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #142 of 428 Hotels in Milan
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Hub Hotel 4*
Number of rooms: 162
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