OK first the positives: The location for the station and price were very good and the room was a reasonable size and decorated to a decent level. The breakfast was very good and the lady serving was super friendly.
Now the negatives: The room was very cold. The shower was dirty. Despite being a non smoking room it stank of stale cigarette smoke. There were no plug sockets that accepted standard European plugs (the other Italian hotels we stayed in at least had one if not several). The entry to the hotel did not make it clear where the reception was (turns out it was the reception of the ABC hotel but this was never made clear) the check in staff were not particularly friendly veering towards being rude.
The very worst thing though was on check out, there was a rail strike on (not the fault of the hotel obviously) but as my Italian was not very good I asked the receptionist for a little more information or some advice on other modes of transport. She seemed to take great delight in the fact that we were stranded, offered no advice what-so-ever and gave the impression of being, not only unconcerned by the situation of her customers but actually revelling in the fact that they were experiencing difficulties. This left a very bitter taste in the mouth and changed this from being a reasonable budget hotel into a place that I really would not recommend.
It was cheap with a good location for the station. However it was made extremely unenjoyable by the staff (except the breakfast lady) and the fact that basic aspects of the room were found wanting (heat, smell and cleanliness). Hopefully my experience was just a one off and I guess other will find this a great budget option; however I really cannot recommend this hotel.
- Official Description (provided by the hotel):
- Obtained from a XXVIII century middle-class house, the boutique hotel A Casa dei Gonzaga was renovated in comfortable and quiet rooms located in the major manor courtyard. The garden with a pebbled no-through street and a beautiful marble weel was modernized to give value at the calm and private facility, preserving the hided location and the glimpse of greenery. The complex, near the train station, is close both to the historical center, the playing fields and to Palazzo Te. ... more less
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- Also Known As:
- A Casa Dei Gonzaga Italy/Mantua