We were staying in Cannero which is an extremely quiet resort on Lake Maggiore so we booked some excursions in advance.
Our first was to Lake Orta and we were due to be picked up at 8.10 in the morning as we were quite a way out of Stressa where the tour normally starts from. We had an early breakfast and i mentioned to reception that we were expecting a taxi and told here where we could be found if it arrived early. Ten minutes later she came with a note saying that Fabri had phoned to say that his driver had had an accident that morning so he would have to cancel our tour. No problem - these things happen.
We had arranged for a taxi through Maggiore Discovery. For the following day to take us into Stressa and Fabri had offered to do it at a very good price - 50% of what it would have cost so we were pleased to get such a discount. The taxi arrive on time the next day and we had no problems with the collection or the return pick up.
We were due to have the second of out pre arranged tours the following day so got up again nice and early and had an early breakfast and were ready waiting outside at our agreed time. We couldn't believe it when the guy from reception came out to tell us that they had phoned again but hung up when he offered to get us to the phone. We gave it another half an hour in case it had been a traffic problem but then gave up waiting. Fabri and I had been communicating by email, text and phone so there was absolutely no excuse for not letting us know what was happening. We had rearranged our first cancelled excursion for the following day but had no desire to be stood up again so i emailed and texted to tell Fabri we were cancelling.
We heard nothing from him for the rest of the day until we were just freshening up before dinner when the phone rang in the room and it was Fabri wanting to apologise in person. We were not ready to go down so we accepted his apology over the phone.
Half an hour later there was a knock on the door and we were given a bottle of Prosecco with a hand written note apologising for all the problems and telling us that the taxi trip into Stressa would not be charged for and that the trip due the following day would be certain to go ahead. He did explain that he had never had to let anybody down like this before and it did come across that he was very distraught that he had let us down so badly. I can only assume that we were the victim of circumstance but we declined his offer for the following day - just in case.
We had intended on this being a really chilled out, relaxing break as I am recovering from some health issues so we weren't too disappointed to cancel the trips out as we just stayed in Cannero and chilled out which was fine.
Let's hope it was just a one off!
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