Positives - lake side rooms - which only cost a little more than a roadside room - had a lovely balcony with amazing views over the lake and islands. The bedroom was a reasonable size and was well decorated and was always very clean The buffet breakfast had an excellent choice. The swimming pool was lovely after a hard mornings sightseeing! I booked privately via e-mail and corresonpdance was always promote and helpful. Some staff -notably the night porter/barman and breakfast staff were friendly
Negatives - the main negative was the attitude of the hotel owners - they gave the impression that we - the paying customer - were somewhat of a nusiance! They rarely spoke - i made small talk on the first day but gave up after that - or smiled. I reported a problem with my safe which was not resolved at any time during my 3 day stay and requests for infromation about the railway staff were meet with a shrug and a don't know. Finally when the owner seated me for breakfast on my final day i was placed inside behing a pillar while quests that came after me were taken out to the small outside area - having paid full price for a double room B & B I was more than entitled to a table for 2 in the outside area - I found this attitude very insulting.
The other main negative was the size of the bathroom which was tiny. I am not tall but found it hard to use the toilet comfortably as it was so close to the shower and it was impossible to put the shower mat down and then close the bathroom door.
The pool area was not very attractive - nothing had been done in terms of flowers etc and you had to walk across the car park to get to it. Again if you wanted a drink etc you had to go into the hotel yourself - if staff had come out every once in a while and offered refreshments I think they woud have improved their service and benefitted their sales also.
All in all i gave this hotel 3 stars as it is an adequate hotel for those on a limited budget. However due to the attitude of management - who should perhaps take lessons from there paid employees! - i would not be keen to stay at this hotel again.
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- Also Known As:
- Hotel Flora - Stresa Italy - Lake Maggiore