We stayed at this hotel and were put in a suite overlooking a building site. Workmen started at 7.30 and made as much noise as possible. The rooms were dirty and the wooden floors were lethal and very slippery. The place was not fit for purpose and should have been closed until work had been completed. I could write a huge amount here, but I can be bothered to give them the time. However, a good example of them being out of touch with current service in the hotel industry is that when we called down for some ice in our room we were charged 6 euros!!! For ice? Pathetic. Their arrogance and uncaring attitude to customers was astonishing in this day and age. The woman in charge was quite aggressive when I pointed out their faults. For over 400 Euros per night I was not prepared to back down. Outrageous . Stresa is a fantastic place and we moved to La Palma Hotel which was absolutely fantastic. Don't waste your money - go somewhere else; anywhere would be better.

I suppose Italian labor law prevents the hotel from firing grouchy employees, but for the price visitors deserve better. Perhaps the elderly woman who staffs the office near the rear of the property has retired by now. During our visit she averted our eyes when we had a question and didn't recognize our existence. Meals are a treat, both for the food, formal service, and people-watching, especially the ladies from the UK who must be on their annual trek. Location is close to Stresa and the ferry ride around the lake, which makes this part of Italy our favorite.

I was at this hotel on a business trip. Nothing much to comment about the welcome at the hotel, the rooms, the attitude of people at the hotel reception....sigh!

I was arriving at the hotel early morning so had reserved a room from the previous night. I was checked into the smallest room at the hotel. It is understandable that some people don't mind the size of the room but I prefer something a little more comfortable. Hence, I requested for a change in room before I had used the room. Reception asked me to vacate the current room immediately and wait 5 hours before the next room was available. Once again, I understand that there are other guests in rooms who were probably going to check out that afternoon but surely they could have found another room for me sooner.....furthermore they wanted me out of the current room immediately even though I had paid for it and could keep it until check-out time that day. When I told them I will freshen up and then vacate the room, they told me I could freshen up in the toilet in the lobby. Of course, I refused firmly and they allowed me to use the room to freshen up keep the room till they found another one for me.

That was just the beginning of a rather unpleasant stay. The air conditioning throughout the hotel was not working up to standard and I was sweating throughout the conference and lunches and dinners!!

All-in-all, quite an unpleasant stay.