We have just returned from an seven night stay in this hotel.
The first impressions are that it is a very attractive building in a very good location.
The interior is very grand and the gardens are lovely with a very nice pool.
The staff were very friendly and helpful.
We were allocated room 522 on the fifth floor which is where the appeal ended.
The heat was unbearable and the air conditioning was noisy and we complained about this and were told that the maintenance would check it was working ok .
There was no marked difference when we returned and had to sleep with our head at the bottom of the bed to keep cool.
The shower was a joke as you could not bend down or get directly under the shower head.
We eventually asked for a transfer to another room and after some negotiation this was agreed.
The room we were allocated was obviously in need of some TLC as the bath was chipped and stained with cigarette burns and the sink was blocked.
There were only 50% of the ceiling lights working and only one bedside light working as well as bulbs in the bathroom not working.
The light switch in the bathroom was held on with one screw and very loose and the extractor fan in the bathroom did not function and as a result the mirror steamed up.
I made out a list of the electrical faults and the blocked sink which admittedly was put right very promptly although I omitted to mention the extractor fan.
The restaurant was very plush and well laid out and the staff were very smartly dressed.
Unfortunately the food was a big let down and the menu very restricted.
The salad bar had very few choices of vegetables and very poorly presented.
I had hoped to experience real Italian cuisine but was served up over-cooked and mushy vegetables and poor quality meat ( chicken, pork, veal, turkey and tasteless fish.)
The sweet trolley took for ever to come round.
The breakfast was just as bad with greasy bacon that looked more like pigskin and rubber like sausages and something called scrambled egg.
There was one small toaster to serve the whole restaurant and it was like watching paint dry waiting for the toast.
This holiday was booked through Riviera Travel .
- Official Description (provided by the hotel):
- Distinctive Turn-of-Century 6-story Hotel in garden setting on shores of Lake Maggiore, facing Borromean Islands. ... more less
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- Also Known As:
- Regina Palace Hotel Stresa
- Regina Palace Stresa, Italy - Lake Maggiore