We stayed at this hotel for a week with Crystal and yes I can say that the comments about the hotel being in need of updating is correct however what you could not take away from the hotel is 1. The rooms are clean and tidy, the towels changed every day and our bed linen was changed midway through the week.
2. The food although you do not of choice at the evening meal, I can honestly say that we enjoyed every single meal, and although the portions do not look huge it is perfectly adequate and we never came away hungry, what's more its a silver service which adds to the whole meal time experience. The breakfasts again were more than adequate with choice of fruits, Danish, breads and cakes. There was a good choice of yogurts as well, Although there was not a cooked breakfast there was the facility to have boiled eggs.
3. All the staff were friendly and helpful - nothing was to much trouble.
The hotel fronts on to a busy road, and our room was at the front however we did not find this excessively noisy.
Baveno is what I call an old Italian town enough commercialism for the visitors but enough to still have the old charm, If you want a more buzzy town the perhaps you would prefer Strasa (but with the added price tag)
The area is lovely, and well worth a visit. If you go on any tours I hope you get Barbara as your tour guide she is so knowledgeable about the area. Lake Orta is also worth a visit.
Being a Lake Garda fans we were worried that we would be disappointed but we enjoyed every minute of our holiday and would like to return one day.