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Hotel Smeraldo
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Reviews (174)
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All reviewschildren's pooltown centrerooms are basicfree bikesminute walkmain courselocation is greatstayed here for nightsview of the lakeair concastleferry
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31 - 36 of 174 reviews
Reviewed May 21, 2007

Hotel La Paul is possibly the worst hotel i have ever stayed in in my life. It is that bad we checked out after 1 night and lost £200 for the other 2 nights we had booked. We arrived and were shown to our room (cupboard) which believe it or not had no window at all. The bathroom was about a million years old and had dead bugs everywhere. When we told reception we were not happy and would like to move rooms they argued that there was nothing wrong with the room they had put us in!! We checked out after on eextremely uncomfortable night and had to pay for a room in a different hotel also. Lake garda in general hotels are really old fashioned but not in a good way. It is like stepping back in time!! Cleanliness isnt a priority either in most hotels!! Avoid this hotel at all costs it really will spoil your trip!!

Stayed: May 2007
3  Thank cheshiredexter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2007

i stayed here in this hotel about 5 years ago with my wife.
good place, nice view but we had a problem with the staff.
when i called the hotel for the price of the room tehy told me that the price was per room.
i called again just to be sure ane they confirmed me the same thing.
after my stay, when i was at the desk for payng, they told me that the price was per person and not per room.
i payed for my stay buy i never came back there and i never suggets this hotel to nobody.

  • Stayed: April 2003
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2  Thank fireflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2007

Have just returned from a one week holiday to celebrate our 25th wedding anniversary. We found hotel La Paul very comfortable, very welcoming, and the staff very helpful and friendly. My wife is a coeliac and the food provided for her was very good and plenty of it, no problems at all. I also enjoyed the food. The staff provided a special treat for us on our special day. We hope to return to La Paul in the near future. Many thanks for making our stay very enjoyable.

  • Stayed: March 2007, traveled as a couple
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3  Thank Mr&MrsHappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2006

we stayed here in august and found it very pleaant. read some dodgy reviews but were happy with our stay. 15 min walk to center of town.
pool area nice and quiet - except for us! breakfast was good - especially if you got down early. ideal for parking. one tip - make sure you are in la paul and not the sister hotel across the road. overall. i would recomend if you are looking for a pool as many closer to town have no pool.

Stayed: August 2006
5  Thank arky25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2006

Hotel was 10 mins from centre of town, very flat and scenic. Lovely sunsets on the way. Pretty town with very few cars. Lovely shops, some really classy clothes and other goods.

The reception staff, night porter and hotel workers were very nice and helpful, but the overall feeling was that the staff were unhappy and that the problem came from above – the manager maybe. We never saw or heard from him/her.

Hotel was very clean but a few flies had been swatted on the bedroom walls. God air conditioning. After initial confusion and persistence from us about needing 3 proper single beds (3 adults), two pillows instead of one and proper covers for the beds instead of grotty blankets, we had no further problems.

We had booked B&B, prefering to eat out and sample the local restaurants. The one night we ate in because of the rain was really bad – it was called roast turkey but was actually round processed ham with gravy!! – with a few chips and a spoonful of iceberg lettuce. In Italy ! We did tell the waiter that it was horrendous and on leaving noticed that we had only been charged for 2 meals (£3 each). The Half-boarders mentioned that all the evening meals were really poor.

As we were late arriving the first night we were lucky to get anything the next morning. The food is cleared away completely at exactly 10 o'clock and we were asked to leave at 10.15, as they had to clear the tables!! The service in the breakfast area was not good and no-one smiled until the last morning - but by then it was too late for a tip!

The overall value for money was very good and we would go there again - but we would not eat in.

  • Stayed: September 2006, traveled with friends
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4  Thank Alwena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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