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Reviewed September 15, 2019

The hotel was lovely, all staff very friendly, polite and helpful and Andrea at reception was a delight and nothing was too much trouble.
The thermal pool makes a difference and is surprisingly refreshing even when it is hot. I’m sure the healing benefits help to the relaxation too.
Sirmione gets extremely busy so it’s lovely to come back into the gates of the hotel for some peace if you do wander out. There is a lovely circular walk around the town and some very pretty views.
If you do arrive via train (as we did from Verona) make sure you pre-book a taxi as the station is chaotic with no taxis!
If I was pushed to give some comments to the hotel to make it even better, I would suggest a pillow menu which many 5* hotels now do and perhaps a member of the spa team to do short foot or neck massages around the pool to encourage people to book treatments, we have also done this at other hotels.
We would definitely return to this lovely hotel.

Room tip: Lake view rooms are lovely and there are a few rooms with views of the castle which is spectacular
Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
Thank Fiona R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonettaC399, Direttore at Grand Hotel Terme, responded to this reviewResponded 3 weeks ago

Dear Guest!
thank You for taking the time to leave us Your feedback.
We are delighted to read You found our hotel, its service and staff beautiful and efficient.
With pleasure We'll take note of Your suggestions to improve our service and our proposals.
We look forward to the pleasure of welcoming You back to Sirmione.
Meanwhile we send You our best regards,
the Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2019 via mobile

Really lovely hotel and couldn’t be better placed, right next to the old town and overlooking the castle and the lake. Hotel staff are lovely, included breakfast is great. Plenty of nice extras which make all the difference, like a free mini bar with soft drinks in your room, free Prosecco on the sun deck and so on. The room is pricey but we had a great time and found the whole experience very relaxing.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank jcross91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonettaC399, Direttore at Grand Hotel Terme, responded to this reviewResponded 4 weeks ago

Dear Guest,
thank You for having chosen to stay at the Grand Hotel Terme during Your visit to Sirmione.
We are very pleased You enjoyed our location, facilities and staff.
We truly hope You will have many more opportunities to stay with us as we look forward to welcoming You back.
Best regards,
the Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2019

The room facing the town was a lot bigger than the one facing the lake and I find that OK. The sleep was perfect, the breakfast very good. The view to the mountains over the lake worth the money, at least for an one night stop.

Date of stay: July 2019
    • Value
    • Cleanliness
    • Service
Thank horias541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonettaC399, Direttore at Grand Hotel Terme, responded to this reviewResponded September 1, 2019

Dear Guest,
thank You for posting Your experience regarding Your recent stay with us.
Abosolutely delighted to read Your enthusiastic compliments about the location and our facilities.
We hope to have the pleasure of welcoming You back soon.
Kind regards,
the Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2019

Our room was a superior lake facing room and included everything we needed for a week stay. The breakfast covered everything we wanted and it was great to take it on the terrace. There is also an excellent bar area.

Room tip: Facing lake (it is wonderful to look out onto the lake when you get up in a morning).
Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
Thank LAKESAILER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonettaC399, Direttore at Grand Hotel Terme, responded to this reviewResponded August 27, 2019

Dear Guest,
thank You for sharing with us Your experience at the Grand Hotel Terme.
We are delighted to hear that You appreciated our facilities, our service as well our food and beverage proposals.
Hoping to welcome You back soon, we send You our best regards.
The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2019

Really not a great hotel, especially for the money.

To start with the positives:

- Great location on the quiet side of the lake and next to Sirmione old town
- The thermal pool is very enjoyable
- Junior suite is nice and was very well cleaned every day
- Bar staff and some of restaurant staff are good (but see below re service more generally)

The negatives:

- Many of the staff are not very good. At reception they tend to look at you blankly and don't have a clue about anything (apart from one woman who checked us out and seemed efficient). The staff in the Spa cannot describe their treatments. The senior restaurant staff are arrogant. The waiting staff are generally very good.

- The food is very disappointing. We had a few dishes which were enjoyable (e.g. spaghetti carbonara) but overall the meat was very poor quality. They tried to make the dishes super fancy and they did look pretty but substantively they were very poor. We literally had to spit meat back out because we couldn’t swallow it.

- They could not deliver on the basic promises of the hotel. Tried to order a sandwich from the 24 hour room service menu but they told us nothing was available. Eventually got something delivered but required an amount of pushing that should not be necessary.

It really fell short of the price paid (between 500-600 a night). It is kind of fine and we really did enjoy the location and pool area, hence the average rating, but it gets by on its location and not its service. If it were half the price I’d say it was good.

Date of stay: July 2019
Trip type: Traveled as a couple
Thank Dream749199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonettaC399, Direttore at Grand Hotel Terme, responded to this reviewResponded July 28, 2019

Dear Guest!
Thank You very much for Your nice comments about the location of our hotel, our thermal pool and cleanliness.
However we are sorry to learn only by this review about Your negative feedback regarding our service.
We definitely would have preferred to have a direct confrontation with You during Your stay and therefore being able to intervene promptly in order to solve the situations You experienced.
We are sorry to read your comment about our staff, especially given the great effort we make to pay attention to the professional growth of our team, which constitutes the core of our hotel values and strategy
Moreover, please let me assure you that i have already shared your review with our front office and restaurant managers, in order to improve their staff.
We hope You will give us another opportunity to welcoming You back once again, sure to be able to make your next stay with us a memorable one.
Kind regards,
the Management

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