We stayed for one week to celebrate my husbands birthday. On the Saturday night which we had to pay extra for, we was woken up by a drunken nasty argument coming from next door. After ten minutes when we were not sure how nasty it was, we phoned reception, to ask them to deal with it. This was well after midnight, and all that happened was a phone call. So it went on for at least one hour, with us well woken up, and myself shook up!. Next day we was told that the hotel, has no responsability to how guest behave. Luckily we did not have any more trouble. But I was not pleased that when I said I was not happy to pay the extra rate for a night when we got little sleep, I was made to wait, and felt that I should be grateful for the 40 euros given to me! We also had a problem with air conditioning in our room, we waited two days for it to be looked at, then we was told that it was fixed, but it never worked properly for the whole week. It was a pleasure to reach our hotel in Verona, and have a cool room to sleep in.
Our stay at the hotel, and the problems we had was not dealt with in a manner one would expect from a five star hotel.
- Official Description (provided by the hotel):
- An elegant, classy environment, in unique, charming surroundings. This is the Grand Hotel Terme whichlooks out onto one of the most enchanting views of Sirmione. Here you will be able to breathe in and live the exclusive atmosphere of an historic and prestigious hotel.Not only large rooms and wonderful suites, but you will also find the Restaurant L'Orangerie, a garden equipped for your relaxation and a jetty for trips on Lake Garda.The hotel is equipped with a thermal spa, a small gym and an outdoor thermal pool with hydromassages and effervescent beds, complimentary for guests, linked to the Sala Relax directly accessible from the rooms by an internal lift, with loungers for relaxation, an intimate lounge with fireplace, a herbal tea corner. Moreover, the Private Spa, an area for private use, with sauna, waterfall shower, Jacuzzi and tables for treatments and massages for two. The Grand Hotel Terme has a luxury spa, Spa Castello, with a Jacuzzi minipool, Finnish sauna, steam bath, icefall, emotional showers and a relaxation area with lake view and framed by the Scaligero Castle. ... more less
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- Also Known As:
- Grand Hotel Sirmione
- Grand Hotel Terme Sirmione, Lake Garda, Italy