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“Worst experience ever” 1 of 5 bubbles
Review of Royal Victoria

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Royal Victoria
Ranked #1 of 6 Hotels in Varenna
Certificate of Excellence
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Worst experience ever”
1 of 5 bubbles Reviewed September 17, 2013

We rang the Royal Victoria (after viewing it on the internet) to ask for availability. We were told there was one last remaining room, very spacious, overlooking the lake. because of that, it would be more expensive, of course. We made our booking for four nights and confirmed by giving our credit card details. When we arrived, we were taken to room 109. We were thoroughly shocked at the sight of the room, which turned out to be the smallest room in the hotel according to the posted floor plans. It was dim and dingy, hardly large enough to accommodate a double bed. Air conditioning was not working. The television was inaudible. The bathroom was so small it was not fit for purpose. The open door of the bathroom rested against the basin. There was nowhere to put soap or a hand towel, while the bath towels could only be hung over the shower enclosure, meaning that they either got soaked, or had to be placed on the floor. A very small window “overlooking the lake” was again a huge disappointment. If you looked out of it, you could see a portion of lake!

We informed the manager immediately that the room was not as described, and that we would have to leave if he could not find a suitable alternative to 109. The following day, a receptionist showed us a very agreeable room 101 and we accepted the offer. A porter brought our luggage. We unpacked our toiletries and tidied our bags. We then set out exploring the lakeside. On our return, after lunch, we were handed the key to room 133. We were told that our baggage had been moved, our toiletries packed, and we had no choice in the matter. We felt like herded cattle. The move was without our consent, our luggage was packed in our absence, and it seemed that we were stuck for another night, in spite of our total indignation at the way we were treated. We spent the rest of the day trying to find another hotel. Another wasted day.

Would we recommend the Royal Victoria to anyone when there was no sense of courtesy or decency about the way they treated their guests? This has been the most humiliating experience, and one we are sure we will take a long time to forget.

Room Tip: We would not trust the Hotel to stand by any promises made regarding description of rooms.
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
11 Thank MaryandJamesOpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeverinoB, Direttore at Royal Victoria, responded to this review, September 21, 2013
Dear Mrs. Opie,

We are afraid reading also on the web your complain.
We already reply to your private e.mail, explaining our reasons.

We could not agree reading once more that we promised you something that you didn't obtain.
We still have the e.mail sent to you confirming the last room available we had with only a window facing the lake and not a balcony.
We already explained you that we were fully booked and we could move you to another room only because of an early departure of other guests. The room you were moved to is one of the refurbished room with big balcony, it's one of the most requested room. We though to make you'd stay better there.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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328 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (91)
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English first
EC, Maryland
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

Just returned from a 4 night stay at the Royal Victoria in room 113 with a balcony overlooking a gorgeous view of Lake Como. The hotel staff (desk and maid service) were efficient and helpful - traveled with other couples and they arranged our rooms so that we had adjoining balconies. Carlo, the bartender made wonderful cosmos and caiparinas (he was a professional who far surpassed many DC bartenders I've encountered). Our room and bath were spacious, but the balcony with the view was the best part. Unlike some other hotels in Varenna, this hotel extends it's property all the way to the lake, so no roads or businesses are between you and the view, just their patio and pool below that opens right out to the lake (and yes, there were people swimming in the lake every morning). The only downside was that the (paid - $12 for 4 days) internet service did not work in the hall that our room was in and we had to go to the lobby to access it - a bit of an inconvenience, but not a big deal. Our breakfast was included and had everything you could possibly want, pastries, eggs, meat, cheese, breads, juice, coffee (so strong, nicknamed it "mud" - order the lattee instead), yogurt, etc. We ate dinner there the first night and the food was outstanding - highly recommended (plus you get Carlo as your waiter). Lots of nearby (walkable) small shops & restaurants scattered thru the small cobblestone alleyways. The ferry is about a 10-15 minute walk along the lake. Visited Bellagio, Managgio, the Villas Carlotta and Bilbanello but Varenna was my favorite area. I looked around at other hotels during our stay and was glad to have chosen this one.

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank c T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hackensack, New Jersey
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 30, 2013

We requested a lakeview triple, and boy did we get it! Perfect view of the lake with a nice patio for chairs. Breakfast was great, location was great, service was great.

Varenna has so many great restaurants within a short walk that we never ate anything besides breakfast there. Can't wait to go back.

Room Tip: Pay for the lakeview, it is worth it. In addition, the 17th century church in the Piazza, while char...
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  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 27, 2013

Very comfortable hotel with friendly staff in the gem of Lake Como which is Varenna. The back of the hotel is directly on the lake with amazing views. The front faces a beautiful little square complete with church and a few bars. The one directly opposite does amazing risottos.

Room Tip: Any room with a balcony overlooking the lake
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  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tricia055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed August 20, 2013 via mobile

This hotel is located in the town square, has a pool, private beach and private dock. The renovated rooms are light and airy. The breakfast is generous. The owner manager is friendly. Would come back in a heart beat.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank samantha p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
66 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed August 17, 2013

We stayed here for five nights. Had a room overlooking the lake and the views were fantastic. It is right in the centre of Varenna. Good pool with plenty of sunbeds when we needed them. Did not think so much of the Gourmet restaurant but there are plenty of places to eat within walking distance. Staff very friendly and helpful except we did ask if there was any music on while we were in Varenna and guided towards the concerts advertised but not told about the opera outside the church the next night! Fortunately, although we could not get a seat we had wine in the hotel's bistro restaurant on the square so were able to see and hear everything.

Room Tip: I would ask for a room overlooking the lake as the views are fabulous.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LondonSilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 22, 2013

This is a lovely hotel that has recently been updated. It is situated on a quiet little square in the center of Varenna. We didn't request a lake view since the hotel has such wonderful areas to sit outside and enjoy the views that we rarely were in our room. Our room overlooked the church in the center of town and we enjoyed the ambiance and view. Although street side we were not bothered by any noise at night and found the town very peaceful. The pool and breakfast were highlights of the hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank summerfun77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Victoria

Property: Royal Victoria
Address: Piazza San Giorgio 2, 23829 Varenna, Italy
Phone Number:
Location: Italy > Lombardy > Lake Como > Varenna
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #1 of 6 Hotels in Varenna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Victoria 4*
Number of rooms: 43
Official Description (provided by the hotel):
The Hotel Royal Victoria is a four stars hotel facing the lake, situated in the historical centre of Varenna, a charming medieval village and one of the most appreciated tourist destinations of lake Como. The recent renovations have preserved its XIX century aspect; the rooms offer all modern comforts while maintaining the atmosphere of a charming hotel. The bright and comfortable hall provide a refined and attractive atmosphere. ... more   less 
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Also Known As:
Royal Victoria Varenna
Royal Victoria Hotel Varenna

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