The day we arrived temperatures were near 100 degrees. When we opened the door, the hotel room was already hot and sticky. The air conditioner unit stated that one must call the front desk to either adjust the room temperature or turn the unit on. Upon placing a call to the front desk asking for someone to turn the unit on, I was told the air conditioning unit was broke and would be fixed the next day. Why such material fact was not conveyed to us by the front desk clerk upon our arrival speaks volumes about this hotel. That night we all sweltered in the room and attempted to sleep. The opened lake side window provided no relief as the was little breeze and the temperature stayed in the 80's for most of the night. The hotel made no billing adjustment for such major inconvenience nor did it even offer something as simple as a bottle or two of water. Moreover, when the unit was repaired the following day, it was placed on a timer by the staff. As a result, the room was once again incredibly hot when we returned at the end of the day. Other examples of the hotel's frugality can be demonstrated by the absence of any front desk staff on a couple of occasions, the lack of elevator service between midnight and 7:00 a.m., the fact that the hallway leading to the main elevator had motion sensor to turn a light on but meant you were in complete darkness for a couple of seconds when leaving the elevator and the fact that television remotes were given to you at the front desk ( as opposed to be left in the room) with the caveat that they be hand delivered to the front desk at checkout. While this hotel likes to consider itself as a luxury hotel ( charging 250 euros per night), its staffing levels and Ora ices indicate otherwise. I got a clear sense that it was all about profit with no real concern for it's customers. Will not be going back!
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- Also Known As:
- Cipressi Hotel Varenna