Della Fontana is in a great location in Fiumelatte, near Varenna. It's views are quite spectacular looking over to Bellagio & Menaggio. It's a comfortable and pleasant 20min walk to Varenna (slightly longer to the Ferry port) on pavement most of the way. There is a great little shop just by the apartment and a supermarket (Eurospin) in Bellano (about 4km away). Now for the neagtive points!!
When we arrived at the apartment it was obvious as soon as we stepped out of the lift door that the apartment was dirty. It looked like the previous occupiers had just got up from the table and nipped out for a loaf!! The patio had food all over the floor and table. There was a table with 4 full ashtrays on it...not really what any non smokers wants to clean up. The BBQ was so disgusting we didn't touch it for the whole week, which was a real shame. I see the owner has gone to great expense to buy these items but who wants to use them when they are so filthy? They may as well not be there if they are not going to be checked each time a new customer arrives. Relying on previous guests to do your clean for you is obviously not working. oh Yes, and a dirty bin full of food on the patio too.
Inside the beds had been changed and towels provided. Bins emptied...good so far.
The cooker, fridge and freezer were all dirty and needed a good clean before we could use them. Food stuck to work tops and all over the floor, which I doubt has been mopped for months. There were many plates in the drawer, but only 4 or 5 were clean. the others were filthy with dried food and it was pretty evident that someone had used a couple of plates as ashtrays! Not the owners fault but who ever is responsible for getting this apartment ready really needs to check the utlities and clean them if required. I do enough cleaning at home, I don't expect to have to deep clean an apartment before I can even make a cup of tea. We didn't bother with the coffee machine....the mould in it looked like it had been there since Adam's first birthday!
The holiday company were quite responsive to out complaint and refunded our cleaning deposit, so we were happy with that. However, it sets a poor start to a holiday when you have to complain on day one...and we're very forgiving on most occasions but this really needed addressing.
My advice to the owner is to check what you are paying for as regards your cleaning company. If you just expect them to empty bins, change bedding and towels and that's it, then I suggest you get used to lots of negative reviews. If your services company is supposed to do more, then they are not doing what you pay them to do.
You also need to get a large feather duster and clear away the thousands of huge cobwebs you have...you have more in your apartment than there were in Michael Jackson's Thriller video!
One other thing which I don't feel is fully explained is the link between the penthouse (Della Fontana) and the apartment below (Dolce Vita). You can rent both together as they link up. We only rented the penthouse but were really surprised to see the link id through the main double bedroom...literally through a wardrobe door. So you can hear the people next door as though they are in your room....so be mindful as you can be heard in your bedroom. Also, the other bedroom is the mezzanine with (bizarrely) 6 beds in it. I wonder how close you'd have to be to fill all those beds in one room as it's not suitable for children. ;-)
To sum...I'm sorry about the negative comments but it's probably the only way the owner would hear about them. Our main issues were with cleanliness which could have been addressed with more attention to detail.
We rented a penthouse in Laglio last year, which was absolutely immaculate and 500euro cheaper. So there should be no excuse...aside from this, the apartment is in such a great spot, if you can overlook the mess you'll love it!!
I have photos if the owner wishes to see them x
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