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Metropole Suisse Hotel
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Reviews (947)
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All reviewsgreat locationlake comoferry terminaldirectly across the streetthe main squarepiazza cavourexcellent viewsmall balconycorner roomwonderful hotelfirst stopgelatothree nightsbreakfast was excellentsingle rooma lake view roomcroissants
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419 - 424 of 947 reviews
Reviewed September 19, 2013

We stopped at the hotel for 3 nights on our last stop across north Italy having stayed in 4 other hotels- all were 4 star and if this hotel was 2 star that's all it merited. The room was ok..lake view...yes you pay for that, and the bathroom had been recently remodelled. The bathroom had a glass panel at the toilet which made for interesting viewing if you did not look away! The furniture was a bit tired but the bed and room were clean and tidy. The eye opener was the breakfast...it was terrible. in all the other hotels we had been impressed by the quality, variety and quantity of the breakfast selections and if the service was meant to finish at 10.30 then there was sufficient food to cater for those who came down at , say 10 am. We came down at 10am and viewed an unappetising mess of scrambled egg and soggy bacon, and as the last croissant had been taken by the lady in front of me, I asked for more but was told they were finished...but there was cake! Really... The fruit was not much better...tinned apricots or maybe peaches and pears and pretty ropey fresh fruit...apples and kiwis. For an old hotel the sound proofing was poor and one evening the wind blew up a little ( well you are at a lakeside position) and our ill fitting shutters shook the whole night.( room 44). So all in all, poor value for money...we stayed in Verona at almost half the price and better experience all the way. Sorry folks...you need to get your act together! Location was wonderful ...right next to the Info office and easy walk from the train station and right across from the ferries on the lake.

  • Stayed: September 2013, traveled as a couple
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1  Thank GlasgowCargil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robcass, Direttore generale at Metropole Suisse Hotel, responded to this reviewResponded September 20, 2013

Dear Guest,
we would like to thank you for taking the time to write this comment on Tripadvisor and for filling in our customer satisfaction questionnaire that you found in your room.
We are very pleased that our guests share their comments with us, this is a good way to find out about our weak spots.
We understand your disappointment about breakfast and we comprehend that it is very important to find everything, unfortunately we had an organizational problem and we really regret for this.
By the way, we thank you for highliting also our positive aspects such as your room and our location.

We hope to have the pleasure to welcoming you back in the future,
thank you and kindest regards.

Roberto Cassani, G.M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

It happened to be the hottest day of the summer. After travelling about 1000 Km from Koln we chose como to stay for the night. Late in the afternoon at the arrival was very hot and humid and there was a bad smell all around the city.
We booked the room via the phone. We asked for a parking space and they told us that they had no vacant lots but not to worry since the public controlled parking was next to the hotel. Well, we found out that next means about 500 m away.
The room was spacy enough but it could not hide its age. You could sense the flexible wooden floor under the carpet and the air-conditioning was too noisy.
Breakfast was average.
Certainly will not look for this one next time to find myself at Como.

  • Stayed: August 2013, traveled as a couple
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Thank Vassilis_Mantas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robcass, Direttore generale at Metropole Suisse Hotel, responded to this reviewResponded September 11, 2013

Dear Guest,
thank you for taking the time to write a review of our hotel.
We are sorry that we didn't amazed you during your short stay and we regret to know that our garage was fully booked so that you had to park your car in another parking.
We suggest you and other future guests reserving in advance a parking space in our garage.

We hope to have the pleasure to welcoming you back!
Thank you and kindest regards,

Roberto Cassani, G.M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

Excellent hotel location. Room was very good and excellent furniture. Room had a good lake view. Room was big enough for us (myself, my wife and two children). Breakfast was excellent with a good variety. staff were very helpful and cooperative.

Room Tip: Very good room, beds were comfortable and room was wide enough for the four of us. nice balcony especially at evening time.
  • Stayed: August 2013, traveled with family
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Review collected in partnership with Skoosh
1  Thank ABDULMOHSEN A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robcass, Direttore generale at Metropole Suisse Hotel, responded to this reviewResponded September 11, 2013

Dear Guest,
thank you a lot for this wonderful review!
we are so very pleased to know that you enjoyed your stay with us!
In particular, we would like to thank you for mentioning the furniture in your room, we are glad to know that you appreciated our italian style.
We will pass your comments to our personnel that will be surely very happy!
Thank you again for posting your review on Tripadvisor.
We look forward to welcoming you and your family back!
Kindest regards,
Roberto Cassani, G.M.

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Reviewed September 2, 2013

My mom & I are here as part of a tour and are checking out tomorrow, 9/3/13. We requested a balcony, and even though small, was sufficient and made our stay in Como memorable. Breakfast was more than adequate and tasty. Dinner last night was SUPERB. We have been reading other recent reviews and are dismayed that your historic hotel has received such negative comments. We have both a flat screen TV (with four English channels) and a beautiful bathroom including a shower curtain and a full length mirror. The front desk staff has been very helpful and accommodating. I am using free wifi on the 4th floor balcony (of room 45) as I type this.

When we return to Como, we will DEFINITELY stay here again.

Thank you for a most pleasurable introduction to Italy.

  • Stayed: September 2013
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2  Thank misspiggy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robcass, Direttore generale at Metropole Suisse Hotel, responded to this reviewResponded September 3, 2013

Dear Guest,

thank you for your nice review and for choosig our hotel.

We feel so happy knowing your kind words and we are motivated to do our best.

We hope to see you again in the near future.
Greetings from Hotel metropole Suisse Staff.

Kindest Regards,
Roberto Cassani G.M.

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Reviewed August 31, 2013

Great service, staff were friendly and accommodating. Great location. Room small but comfortable, clean and well serviced. Breakfast typical and plentiful. Restaurant had good local produce that was well presented, staff very friendly. Would happily stay there again and would recommend to friends.

  • Stayed: August 2013, traveled as a couple
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4  Thank barnetman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robcass, General Manager at Metropole Suisse Hotel, responded to this reviewResponded September 1, 2013

Dear Barnet,

We are truly delighted that you taken the time to write this beautiful review.

We are happy that you enjoyed your stay with us, especially for mentioning our friendly Staff, the comfort and cleanliness of the room and your good restaurant experience.

Hope to see you again in the near future!

Thank you and kindest regards,
Roberto Cassani, G. M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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