We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Metropole Suisse Hotel
Nearby Hotels
$216
Expedia.com
View Deal
  • Free Wifi
  • Pool
Borgovico Hotel(Como)(Great Value!)
$126
$122
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Bar/Lounge
$260
$89
Booking.com
View Deal
  • Free Wifi
  • Bar/Lounge
$175
$147
Booking.com
View Deal
  • Free Wifi
  • Free Parking
$242
$191
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
$269
$239
Expedia.com
View Deal
  • Free Wifi
  • Breakfast included
$661
$595
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
$148
$129
Expedia.com
View Deal
  • Free Wifi
$137
$128
Orbitz.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
$295
Cancelon
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Reviews (963)
Filter reviews
963 results
Traveler rating
259
396
186
81
41
Traveler type
Time of year
LanguageAll languages
More languages
259
396
186
81
41
Show reviews that mention
All reviewsgreat locationlake comoferry terminaldirectly across the streetthe main squarepiazza cavourexcellent viewsmall balconycorner roomwonderful hotelfirst stopgelatothree nightsbreakfast was excellentsingle rooma lake view roomcroissants
Filter
Updating list...
447 - 452 of 963 reviews
Reviewed July 25, 2013 via mobile

I stayed two times in the same week for business. Two nights the first time and two the second. The first time I was in room 51. It was one that hasn't been updated yet. It was small, but workable as the only person in the room. The second time was in room 31 and it was much nicer. Direct view of the plaza and lake with updated bathroom and decor (hardwood floors instead of aged carpet). The included breakfast wasn't massive, but was more than enough for me with eggs, yogurt, cheeses and meats and coffee.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Heath H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robcass, Direttore at Metropole Suisse Hotel, responded to this reviewResponded July 26, 2013

Dear Heath,

thank you for your plain and well-written review.
We appreciate your objective words that will be very useful for the future guests. We are pleased to know that you stayed two times here, we hope to have the pleasure to meet you again.
Thank you for being our guest.

We look forward to your next visit,
Kindest regards

Roberto Cassani, G.M.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

Ok so our Experience with Metropole Suisse is varied...it started off OK and then dramatically decreased as the days went on..
We stayed for 3 nights from the 3rd of July 2013 for our Honeymoon. We arrived to a hello, and a very nice concierge bringing out bags up to the room. We thought it was a little bit weird being our first stop in Italy that there was no congratulations to it being our honeymoon, especially considering that on all the advertisements from the travel agent it stated we receive a free bottle of sparkling wine upon arrival. We thought maybe they hadn't been told so we asked the front desk just out of curiosity as to wether or not they were told it was our Honeymoon. The man at the front walked to a sheet of paper and then literally just shrugged his shoulders and shook his head, without a word of congratulations or anything - we thought this was very poor.
Then that night after a day of shopping we bought a really nice bottle of Italian wine ourselves for us to help celebrate our honeymoon, and thought we could drink it on the balcony of the hotel room whilst overlooking the Lake. Boy were we wrong! All we needed was for some help to open up the bottle, and after asking the front desk all we got was a lot of huffing and puffing and told to go to the bar, then the bar telling us to go back to the front desk and finally going back to the bar, we finally got our bottle opened however they poured it for us at the restaurant and made us sit "over in the far corner down the back", then I thought I could ask for a menu, and the reply was "Ohhhh, you want to eat with us now do you?", then nothing more, not even a Menu!. First of all, all we wanted was for our bottle to be open, and second of all we NEVER asked to be seated at your restaurant we were just told to sit down.
The views of this hotel are great, however if it is nice friendly service you are after go somewhere else. It seems that everything is a pain for them and they don't seem to understand the concept of making people feel welcome.

Room Tip: Choose the balcony with Lake view. But be weary as they are not very sound proof and you can hear everything going on in the streets below.
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Tristan_Rebekah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robcass, Direttore at Metropole Suisse Hotel, responded to this reviewResponded July 26, 2013

Dear Guest,

thank you for your valuable feedback.
We are extremely sorry about your experience, we regret that you were disappointed by this misunderstanding. We will surely discuss the honeymoon issue with the Front Desk Manager to avoid this episode in the future.
We do understand you disappointment and we apologize, but we also take this opportunity to inform you that we provide a bottle of wine only on request.
If you want to discuss in detail your eperience , you can write an e-mail at info@hotelmetropolesuisse.com; your constructive comments will be very appreciated.

We look forward to welcoming you again,

Thank you and kindest regards,
Roberto Cassani, G.M.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

We were part of Gate 1 guided tour that arrived to Metropole Suisse on June 4th. The hotel team members were very welcoming and friendly. The room were we stay on the second floor facing the lake and plaza had a decent size and a pretty good bathroom including hair dryer for the wife. The bed was very comfortable especially after walking most of the day. The pillows are flat and not so much as the ones we are use to in USA but it seems to be like that on all the cities we visited during our trip. Buffet Breakfast was really good. Location, location, location...this place is located near to everything in Como...Gelato place around the corner, ferry boat across the street, McDonalds walking distance, as well as Duomo de Como and Fedele church and a nice walk around the lake border to the Funiculare to Brunate.
The two young ladies that were working on June 6th were very,very nice and too bad we do not remember their names and promise them to put some pictures in my review so here they are...if or when we come back to Lake Como, we will definitely stay at Metropole Suise Hotel...

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Purchasing2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robcass, Direttore at Metropole Suisse Hotel, responded to this reviewResponded July 25, 2013

Dear Guest,
thank you for taking the time to write this amazing review!
We are so very happy to read your appreciation words that support our service.
Thank you for pointing out so many positive aspects such as our welcoming staff, the beauty or your lake view room, our location in the beating heart of the city.
We would like to take this opportunity to inform you that we have different kind of pillows, guests can ask at the reception for softer and bigger ones.
Many many thanks for uploading your pictures, our two young ladies are very enthusiastic about your compliments and they personally thank you for your gratitude and kindness!

We are honored to know that you would stay with us again, we hope to see you soon!
Thank you and Best regards,

Roberto Cassani, G.M.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

The service in this hotel was excellent - that includes everyone from the receptionists, the garage guy, the waiters in the restaurant. Absolutely a friendly atmosphere.
The room was fine, a bit on the small side, but that was fully compensated by having a balcony with a splendid lake view. The rate (€152/night) was value for money though I think it should include parking. We have stayed at similar hotels for less.
(The WiFi in our room was slow and sometimes dropped the connection.)

Room Tip: Go for lake view and balcony
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PeterAxelNielsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robcass, Direttore at Metropole Suisse Hotel, responded to this reviewResponded July 24, 2013

Dear Peter,

thank you so much for your kind review.
Learning that you appreciated our service, detailing our entire staff, fills our hearts with joy. We will certainly share your comment with the Reception, Concierge and Restaurant. Cordiality is very important to us and we are very pleased to know that we achieved our aim.
Regarding the WiFi, we are trying to offer a better service.
We thank you for your suggestions.

We look forward to having as our guest again,
kindest regards

Roberto Cassani, G. M.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

Stayed here for 4 days fab hotel ..it rained all day one day so the free wifi was a godsend breakfast was excellent but not keen on dinner there so we ate out the other 3 evenings .the room was great with the antique furniture also had a room overlooking the lake .would definitely stay here again

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Guy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robcass, Direttore at Metropole Suisse Hotel, responded to this reviewResponded July 22, 2013

Dear Guest,
thank you for your kind review.

We are delighted to know that you appreciated our free wifi service during that rainy day and the well-stocked breakfast.
Thank you for mentioning the furniture of your lake view room, we are very proud of the antique elegance of some of our rooms and we are glad to know that they still spread their everlasting charme.

We look forward to your next visit!
Many thanks and Best regards

Roberto Cassani, G.M.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews