We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (609)
Filter reviews
609 results
Traveler rating
217
292
79
12
9
Traveler type
Time of year
LanguageAll languages
More languages
217
292
79
12
9
Show reviews that mention
All reviews lake view great location sister hotel free wifi old town first floor people watching recommend this hotel front desk staff the hotel staff piazza cavour train station excellent hotel buffet breakfast modern hotel hotel restaurant stayed for nights
Filter
Updating list...
3 - 8 of 609 reviews
Reviewed 4 weeks ago via mobile

Do yourself a favor and get a lake view room. This is a modern hotel, in the center of plaza cavor. 10 min walk from the train station, and across the street from ferries. You are right by the Duomo, funicularre, restaurants ect. Eveywas very helpful and really nice, I would definitely recommend this hotel and stay here again.

Stayed: October 2018, traveled on business
1  Thank Selena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_PAL_HBE, General Manager at Hotel Barchetta Excelsior, responded to this reviewResponded 4 weeks ago

Dear Selena H,
thank you for posting a review! We are pleased to know you enjoyed your stay with us at the Barchetta Excelsior.
Your positive feedback is greatly appreciated.
Looking forward to your next visit.
Kindest regards,
Robert Webber - GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

My disabled partner and I came to the bistro for dinner and the team were so helpful. When they realised my partner wouldn’t be able to manage the stairs to the toilet facilities they arranged for a hotel room to be made available to him. The food was delicious, view over the bay lovely and amazing service throughout.

Stayed: October 2018, traveled as a couple
Thank wantstotravelmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_PAL_HBE, General Manager at Hotel Barchetta Excelsior, responded to this reviewResponded 4 weeks ago

Dear Guest,
thank you very much for posting a review! We are delighted to know you enjoyed your dining experience at our Bistro
at the Hotel Barchetta Excelsior.
Your positive feedback is greatly appreciated.
Kindest regards,
Robert Webber - GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We had two rooms for our two night stay from 15th August '18. We drove in from Geneva and the staff organised parking for us at a nearby hotel at a small cost. The hotel is in a perfect location close to the docks, restaurants & shops. Rooms were quite spacious and with the exception of a rock band playing in the town square one night no other noise disturbed us. Continental breakfast was included which was great. Staff were extremely helpful and polite. We loved the place. I definitely recommend it.

  • Stayed: August 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Streety58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_PAL_HBE, General Manager at Hotel Barchetta Excelsior, responded to this reviewResponded 4 weeks ago

DearStreety58,
thank you very much for posting a review! We are delighted to know you enjoyed your stay with us at the Barchetta Excelsior.
Your positive feedback is greatly appreciated. Thank you for highlighting our unbeatable location and friendly staff.
Looking forward to your next visit.
Kindest regards,
Robert Webber - GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2018

it was just want we needed and then some . wonderful breakfast everyday. our welcome dinner was very well planned out . Lucca was an especially good young waiter ,who met all of our needs amd was vwery courtiuos. The front desk went out of their way to help us in many different ways. KUdos to the=m also. one of the best hots i've stayed at

Stayed: September 2018
1  Thank neil c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_PAL_HBE, General Manager at Hotel Barchetta Excelsior, responded to this reviewResponded October 5, 2018

Dear Neil C,
thank you very much for posting a review! We are delighted to know you enjoyed your stay with us at the Barchetta Excelsior.
Your positive feedback is greatly appreciated. Thank you for highlighting our excellent service and friendly staff.
Looking forward to your next visit.
Kindest regards,
Robert Webber - GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2018

The staff at the Barchetta couldn't be anymore helpful or anymore pleasant, however our room could have been more quiet. Our room was a good size for a European hotel as well as the generous size bathroom and sizable shower/ tub. I certainly can not fault the hotel for anything except our location of our room. We had a secondary road behind us where every night we could hear cars, vesbas, and streetlight people of all hours of the night. Not to mention the noise of the garbage trucks outside our window VERY EARLY IN THE MORNING. Sleeping in was impossible and trying to sleep at night was worse with the local late night Italians, tourists, and/or anyone having conversations in all languages, and all volumes, yelling, laughing and just enjoying themselves and their vino.
We asked kindly after our first night going through this experience, if the staff could change our room (due to the noise), but sadly they said the hotel as IN FULL CAPACITY and that there was no where else to put us. For 4 nights we put up with this. The hotel staff did not even try to comp out any meals, drinks, or help make our stay more pleasant in exchange for our sleepless nights.
I would stay in this hotel again (but not in any of the rooms that back up against the citi's back street), ally.

Room Tip: Don't stay in any rooms that face the backstreet/ally VERY NOISY
Stayed: September 2018, traveled with friends
1  Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_PAL_HBE, General Manager at Hotel Barchetta Excelsior, responded to this reviewResponded October 5, 2018

Dear Christine P,
thank you for posting a review. I trust your overall stay on Lake Como was pleasant. We appreciate your positive feedback regarding the helpful staff. Sincere apologies if your room seemed a little noisy. We recently installed new double-glazed windows in all the hotel and the street noise is practically inaudible. Sorry if we were unable to switch rooms but due to high occupancy this was not possible.
We hope to have the opportunity to welcome you back to the Barchetta Excelsior in the future. Maybe you can book a lake view room and ask for a high floor when reserving. I can assure you the view is breathtaking and the room itself quieter.

Kindest regards,
Robert Webber - GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews