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Reviewed June 28, 2017

The view from the Hotel ,Staff,& Jeep tour was the best part of my 25 day Italy adventure.
Our stay in lake Como was hands down perfect.
The Hotel staff was friendly, and made sure we were happy.
The gave us detailed maps, and Jeep adventures in Brunate.
We had a blast!!.
After our Adventures, we came back to the hotel, and had dinner.
5 star meals !!
5 star service the hotel.
You must visit Lake Como
We Loved it.

Date of stay: June 2017
Thank Cathrn413
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM_PAL_HBE, General Manager at Hotel Barchetta Excelsior, responded to this reviewResponded July 3, 2017

Dear Cathrn413,
thank you so much for your lovely review! We are very happy to know you enjoyed your recent stay with us at the Barchetta Excelsior. Thank you very much for highlighting so many of our features, as the unbeatable lake views, excellent service and restaurant!
Your positive feedback is greatly appreciated and I will proudly share your compliments with my cherished team.
Looking forward to your next visit!
Kindest regards,
Robert Webber - GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2017 via mobile

The hotel is extremely well located. The staff excellent, especially Anna who helped us with all our queries. Very clean and we had an lake facing room which was very good. The breakfast was also pretty good. All in all an excellent stay!

Date of stay: June 2017
Trip type: Traveled with friends
1  Thank Pritik16
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM_PAL_HBE, General Manager at Hotel Barchetta Excelsior, responded to this reviewResponded June 27, 2017

Dear Guest,
thank you so much for posting a review! We are very happy to know you enjoyed your recent stay with us at the Barchetta Excelsior. Your positive feedback is greatly appreciated and I will proudly share your compliments with my cherished team. Thank you for the special mention for Anna, our new team member!
Looking forward to your next visit!
Kindest regards,
Robert Webber - GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2017

On arrival at the hotel the lady at reception who greeted us was warm friendly and helpful of which was a huge plus for us when travelling through Europe.
She noticed the emails that we had sent between us and hotel staff and advised they believe that the room we had met all of our needs.
The ladies on the reception desk further assisted us with the local supermarket and with a map of the town and different places of interest. Thank you for the great customer service ladies.
The first issue for me was that I had asked that we DID not have the room that was blocked by a tree and sure enough that was the room we had. I understand that we had to be on the floor we were on for the box shower but we were paying for a hotel that had a view of Lake Como and part of this was blocked. I was very disappointed with not having the full view as this was set out in my emails.
A couple of suggestions to assist your guests
The shower in the bathroom requires a soap holder so that guests can take shower gel and shampoo etc with them rather than have to soap up and then get in the shower. Very inconvenient.
The toilet roll is too close to the toilet.
The shower door should be a little bit wider for disabled guests to get into the cubicle.
Great range of food and drink at Breakfast.
On our departure we asked that our luggage be collected when we were ready to come down but it was collected earlier and then locked in a room downstairs. We asked for our luggage as our taxi had arrived and it took some time to be retrieved. In this time the taxi driver had his meter running and we charged for his time waiting. We found this unprofessional.
My husband and I loved Lake Como and all that was on offer with the ferry around the lake.

.

Room tip: Room facing the lake this is not blocked out by the tree
Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank shetez
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2017

We really enjoyed our time at this hotel. We had a lovely room with a balcony overlooking Lake Como. It's also in the center of things so you can easily walk to the rest of the attractions in the city. We were surprised at how many things there were to do in Lake Como. The hotel is dated, yes, but everything is in Como. We enjoyed the delicious breakfast every morning and the hotel staff was very nice and helpful. We'd stay here again!

Room tip: Get a room with a balcony that overlooks Lake Como!
Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank zarrah2785
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM_PAL_HBE, General Manager at Hotel Barchetta Excelsior, responded to this reviewResponded June 19, 2017

Dear Zarrah2785,
thank you so much for posting a review! We are very happy to know you enjoyed your recent stay with us at the Barchetta Excelsior. Your positive feedback is greatly appreciated!
Thank you also for highlighting our delicious breakfast and very nice staff! I will gladly share your compliments with my treasured team.
We hope to have the opportunity to welcome you back in the near future!
Kindest regards,
Robert Webber - GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2017 via mobile

Great stay in Lake Como! Fantastic location close to central Como and ferry port. Definitely get a Lake facing room - worth it. We found the breakfast good and the lady who greeted us knew us by name which we thought was a nice touch. Front desk staff were very efficient and friendly.
Would recommend if someone wants a central location in the heart of Como!

Date of stay: June 2017
Trip type: Traveled as a couple
Thank Jen_b00
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM_PAL_HBE, General Manager at Hotel Barchetta Excelsior, responded to this reviewResponded June 19, 2017

Dear Jen_b00,
thank you very much for posting a review! We are delighted to know you enjoyed your recent stay with us at the Barchetta Excelsior. Your positive feedback is greatly appreciated and I will proudly share your compliments with my cherished team. Thank you also for highlighting our unbeatable location and lake views!
Looking forward to your next visit!
Kindest regards,
Robert Webber - GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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