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“Best location and wonderful staff” 4 of 5 bubbles
Review of Hotel Barchetta Excelsior

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Hotel Barchetta Excelsior
Ranked #3 of 33 Hotels in Como
Certificate of Excellence
Brighton, United Kingdom
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Best location and wonderful staff”
4 of 5 bubbles Reviewed August 12, 2014

My family all enjoyed our stay at the Barchetta Excelsior very much. The rooms were in good order with quiet air conditioning. The towels and sheets were changed every day, which was great as the weather was so hot. The staff were very friendly and helpful. The location was the best we could have asked for - right near the ferries and buses also not far from the Duomo.

Room Tip: We were lucky enough to have a lake view room - what a view!
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ev52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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432 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
East Grinstead, United Kingdom
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed August 9, 2014

I booked this hotel having stayed there before and I knew what I was booking. I had three rooms this trip and two were with balconies facing the water and one was not, it made me realise that the real big thing this hotel has is its location. The staff were helpful. The breakfast was good.
You are right on the lake with the old town seconds from the door. I would stay there again as really the location is the best and although the hotel is getting tired it is still a lovely hotel.
I have given this hotel 3 stars as I feel it is over priced as a hotel but it is not over priced as a location!

  • Stayed August 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HBE_PAL, Direttore at Hotel Barchetta Excelsior, responded to this review, August 11, 2014
Dear Elizabeth,
thank you very much for your recent review. I am very pleased you chose Barchetta once again for your stay in Como. I also appreciate your sincerity and I have noted your comments.
Looking forward to your next visit,
Best regards,
Robert Webber
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 9, 2014 via mobile

Stayed at this hotel with my family, the location and staff make this hotel. It has lake views, the boats and buses are are both right outside. The train station is only a few mins walk too.
I can't stress enough just how good the staff have been. Laura and Valentina and Luca for front of house were excellent. Always friendly and nothing was too much trouble. Cosimo was another star make great efforts to accommodate us and my son. Chat and help us out with food and info. Just Wonderful. The only downsides I would say that that hotel does need up dating and the internet was only available in the lobby and was hit and hit at best. You can get it in your room but it is chargeable.
The beds were firm up ok for me

But all in all and excellent hotel with brilliant staff, close to all you need in Como.

Stayed August 2014
Helpful?
1 Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HBE_PAL, Direttore at Hotel Barchetta Excelsior, responded to this review, August 13, 2014
Dear Martin H,
thank you very much for your wonderful review. Your compliments are greatly appeciated and I will proudly share them with my cherished team.
Looking forward to your next stay with us!
Best regards,
Robert Webber
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed August 5, 2014

A great hotel right in the centre of Como with great views overlooking the lake and very good breakfast. We stayed for three nights. The only downside was that we had to pay for the wifi which was only available in the lobby and was very slow and unreliable. We only discovered on our last day that we could access free wifi in the town square just outside the hotel!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed August 4, 2014

stayed on business in Lake Como and this hotel was already picked for me, however, I would go back every time.
Staff very friendly and pleasant to deal with.
Breakfast not the biggest choice, but all seemed very fresh and room clean and tidy.
Lunch in hotel was very nice. Choose the dish of the day which was excellent.

Hotel is very central to the town and great views over the Lake.

Rooms very tidy, clean and quiet at night.

Room Tip: Ask for Lake View on booking.
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 3, 2014

We are a family of 3, 2 adults and a child of 8. We are currently staying in the Barchetta Hotel in Como. This hotel, although it does not look as attractive as it's neighbours it certainly makes up for in it's big personality.

Plus points.

Location, Location, Location, right near everything Como has to offer.
Staff amazing and friendly, especially front of house Laura and Valentina and restaurant staff.
Had a few issues when we arrived but were dealt with swiftly, and professionally.
Currently staying in room 332, with lake view, which I would suggest booking to enjoy sitting out on the balcony in the evening and watching the world go by.

Bad points

Rooms small and need updating.
Internet only available in lobby which is very slow, there is a charge to access it from your room which I don't think you should have to pay for.

Would I return to this hotel ? YES

The location and the staff make this hotel a great place to stay and in my opinion the plus points out weigh the bad points.

Como is a wonderful place to visit and we look forward to receiving a warm welcome again when we check in to the Barchetta.

Room Tip: Lake View rooms are a must.
See more room tips
  • Stayed August 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Suzie107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorset, United Kingdom
Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed August 1, 2014

Ideally located beside the lakeside and within the ancient Roman walls, this hotel was a superb base to explore Como, its ancient town and expensive shops, and the beautiful towns accessed by the lake boats.
The hotel itself was very comfortable with largish fully equipped A/C rooms including a mini bar but no tea and coffee making facilities which we have liked. The rooms were serviced well, with clean bed linen every day which we haven't come across in too many hotels. The toiletries were very nice too.
Reception was friendly and helpful, and we enjoyed great breakfasts on the first floor overlooking the lake. We only ate in the hotel on one evening, but that was excellent - from home made pasta with seafood, through fillet steak and a very delicious and unusual tiramsu to follow. We each had two courses, one glass of wine, bottle of water and two large beers - came to 95 Euros, but it was excellent throughout.
We booked early, and got a great deal through Olotels.com and paid £763 for 7 nights inc breakfast though this was not one of the lake facing rooms.
Free WiFi only in the comfortable reception areas, otherwise it was expensive in the room.
There was an excellent entertainment in the square one night, which was a lovely bonus.

Room Tip: If you want a lake view, preferably go high in case there is entertainment in the square in front, w...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tommyC64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HBE_PAL, Direttore at Hotel Barchetta Excelsior, responded to this review, August 4, 2014
Dear Guest,

thank you very much for your recent review. I am very pleased to read that you had a great stay with us at the Barchetta Excelsior. I will gladly share your compliments and positive feedback with my team. They are greatly appreciated.
Looking forward to your next visit.
Best regards,
Robert Webber
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Barchetta Excelsior

Property: Hotel Barchetta Excelsior
Address: Piazza Camillo Benso Conte di Cavour 1, 22100, Como, Italy
Location: Italy > Lombardy > Lake Como > Como
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 33 Hotels in Como
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Barchetta Excelsior 4*
Number of rooms: 84
Official Description (provided by the hotel):
At the Hotel Barchetta Excelsior you are surrounded by beauty: the villas with their gardens, art exhibitions, silk outlets, boutiques, romantic boat trips, renowned golf clubs. The only hotel in Como with over 50 rooms facing the lake offering a breathtaking view of one of the world's most beautiful sceneries. The hotel is located a few steps from the Cathedral and from the city center and close to the shopping area. Every single moment you spend in Como will be unique and unforgettable. ... more   less 
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Also Known As:
Barchetta Excelsior Como
Barchetta Excelsior Hotel Como
Hotel Barchetta Excelsior Como, Italy - Lake Como

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