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“excellent hotel”

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Hotel Barchetta Excelsior
Ranked #3 of 32 Hotels in Como
Certificate of Excellence
Edinburgh, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“excellent hotel”
Reviewed July 17, 2014

Have just returned from a week at Hotel Barchetta Excelsior in Como Italy. We were very happy with the accommodation - very clean - bed linen changed every day - room well supplied with toiletries - there should be a grab rail for the shower - we had lake view rooms - was spectacular - couldn't believe eyes when walked into room - beautiful views - overlooking main Piazza Cavour with lots going on to watch - close the windows and there is perfect silence - amazing - very very comfortable bed - breakfast was fine with extensive choice - nice dining area but no fried eggs - good range of fresh food though - the hotel staff are probably the friendliest we have ever encountered - breakfast and reception staff were so helpful it was incredible - nothing was too much trouble - if you have your own device, you can get Wi-Fi in the lobby free but if not, and you have to use the hotel's machine at 5 euros an hour, then it is painfully slow and you keep getting stopped frequently and the system queries a software certificate and locks you out - this was the worst experience of the hotel - another possible improvement would be the seating in the lobby - there is a lounge in the lobby area adjacent to the restaurant - we saw very few people in the restaurant but there were never enough seats in the lounge - maybe some of the restaurant area could be used for the lounge - the existing lounge seats were not best positioned for maximum use and we could not get a seat sometimes - these were the only two improvements we can suggest - in all other things, the hotel was excellent - in its central position, its breakfast, reception, its chambermaid service - its staff - everything - we had a great holiday in this hotel in Como which is a city very well worth visiting. Finally, the hotel is very close to departure point for boat trips - just a point - you get your tickets for all boat trips at the one ticket office at the pier and they tell you what landing stage (pontile) to go to - we visited Bellagio, Menaggio and lastly Tremezzo where we took the hop-on hop-off train to Lenno and hence boat back to Como. Our experience - excellent hotel and Como was great for us. Take the funiculare up to Brunate!!

Room Tip: take a lakeside room
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  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank scotion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HBE_PAL, Direttore at Hotel Barchetta Excelsior, responded to this review, July 26, 2014
Dear Guest,
thank you very much for you kind review. I am very pleased to read that you had a great stay with us at the Barchetta Excelsior. I will gladly share your compliments regarding the excellent service with my cherished team. Positive feedback is greatly appreciated.
Thank you also for your suggestions, I will look into them duly.

Looking forward to your next visit,
Best regards,
Robert Webber
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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464 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
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English first
San Francisco, California
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 17, 2014 via mobile

PROS - Best view / proximity to Duomo and restaurants. Decent breakfast.

CONS - Lobby Wi-Fi is terrible. In room Wi-Fi is €5 per hour or €12.95 per day. No in-room ironing board. Door hinges are squeaking. Parking is at the partner hotel for €15 a day.

Stayed July 2014
Helpful?
3 Thank Big4_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HBE_PAL, Direttore at Hotel Barchetta Excelsior, responded to this review, July 26, 2014
Dear Guest,
thank you very much for your review. Regarding your comments:
PROS: totally agree!! I would add "Great service".
CONS: wifi could be improved and it will be very soon. Iron boards and irons are not permitted
in hotel rooms in Italy for fire and safety law. We have one available in the storage room in the
lobby. Will check door hinges. Parking is the cheapest hotel garage in Como.

Hope to welcome you back in the future.
Best regards,
Robert Webber
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level 5 Contributor
79 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 11, 2014

We walked to the hotel from Como S. Giovanni station, and upon first were disappointed. This is one seriously ugly hotel from the outside, and what the local Council were doing giving building permission for this 70's block between 2 other Grand hotels on the foreshore God only knows.
However, once you're inside it things get much better (not least because you can't see the thing). The staff are all excellent, and we had a lovely junior suite with 2 terraces. OK, the décor was a little 70's porn set, but it was a spacious spotless room with a great bed and quality linens. Views are fantastic, breakfast a typical Italian 4* buffet with great coffee. We ate in the hotel restaurant one night (we normally try and avoid doing this), and it was surprisingly good, and excellent value with the discount which came from staying there.
It's an absolute nightmare to find with a car - you can see the hotel, but can't get to it due to the byzantine one way system around it.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank oscillator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HBE_PAL, Direttore at Hotel Barchetta Excelsior, responded to this review, July 26, 2014
Dear Guest,
thank you very much for you kind review. I am very pleased to read that you had a great stay with us at the Barchetta Excelsior. I will gladly share your positive feedback with my team.
Pity you describe our facade as "seriously ugly", it was completely renovated in 2013 and we installed brand new window fittings, double glazing, soundproofing and new balconies. The dehors (summer terrace) is also brand new. I find this extremely pretty and welcoming.

Looking forward to your next visit,
Best regards,
Robert Webber
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury Park, California, United States
Level 4 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 10, 2014

This is a wonderful location if you're visiting the Como area. The ferry is a one minute walk from the front of the hotel. Everyone who worked at the front dest was VERY helpful and pleasant. The room was super clean. I'm glad the room had A/C as it was warm while we were there. If you looked out the window from our room, to the left was the lake, to the right was the duomo. I think it's the best place to stay in the area because there is more to do than in the other towns, but it's busier, so you decide what you like. I was a bit put off by the CUPERTO, that is, a service charge of 2-3 Euros per PERSON at almost every restaurant you go to, but we found a place right outside the hotel that didn't charge one, so we mostly ate there. P.S. DONT TIP if there's a cuperto. I think that's their way of adding a tip. Feel free to correct me if I'm wrong. If you're driving, you CAN'T park there, but you can park at the Palace Hotel if you sweet talk the front desk. Parking sucks almost everywhere in Europe! ha ha ha

Room Tip: I think any room in this hotel would be quiet. We were happy. FREE internet is only available in l...
See more room tips
  • Stayed June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tracy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HBE_PAL, Direttore at Hotel Barchetta Excelsior, responded to this review, July 26, 2014
Dear Guest,
thank you very much for you kind review. I am very pleased to read that you had a great stay with us at the Barchetta Excelsior. I will gladly share your positive feedback with my team.
Regarding your query on the "COPERTO": it is simply a "cover charge" that most restaurants
charge to include the cost of the table linen, napkin and bread. The few resturants that do
not apply this charge, absorb the loss in the prices of the dishes. This charge however does
not substitute the waiters tip. If you have been served well, feel free to tip as you prefer.
As you mentioned, our hotel does not have any parking space on the spot, but we send all our clients to our sister hotel, The Palace, located just 100 mt away. And by the way, it's the cheapest hotel garage in Como.
Looking forward to your next visit,
Best regards,
Robert Webber
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 6, 2014 via mobile

Nice, clean room overlooking the lake and the Porto. Great access to the ferry to Bellaggio and boat rental.
Walking distance to the city center and Duomo.
Free breakfast is included with the standard fare, don't expect a gourmet spread, but plenty to get you going in the morning.
Overall a nice experience and a safe choice when staying in Como.

Stayed July 2014
Helpful?
2 Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HBE_PAL, Direttore at Hotel Barchetta Excelsior, responded to this review, July 8, 2014
Dear Robert R,
thank you very much for your review. We appreciate your positive feedback and look forward to your next visit.
Best regards,
Robert Webber
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 30, 2014

Every room of this hotel as a lake front view which is incredible unto itself! It was delightful to wake up early in the morning and have breakfast on the balcony or just to read a book while you watch boats pass and stare off into the mountain side. Surrounded by numerous places to shop and restaurants - some just OK. But the hotel and its location made up for the tuna fish sandwich with less than a 1/2 can of tuna on it [ this was a restaurant outside of the hotel]
We were lucky the hotel we were to stay in was being renovated because everyone on our tour loved it.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NoelleStJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HBE_PAL, Direttore at Hotel Barchetta Excelsior, responded to this review, July 3, 2014
Dear Guest,
thank you for your review. I am very pleased to read that you had a great stay with us at the Barchetta Excelsior. May I suggest to try out our restuarant Bistrò on your next trip. You can
taste the true italian cuisine and our dishes are all delicious.
Best regards,
Robert Webber
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level 6 Contributor
91 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed June 27, 2014

Our first trip to Lake Como and loved it! For our first night on Lake Como, we stayed in the town of Como at the Hotel Barchetta Excelsior. This is a very nice hotel in an excellent location. Very convenient to restaurants and the ferry (the ferry is right in front of the hotel). We had a room with a balcony on the top floor with a front lake view and the view was gorgeous. The room was large and comfortable, and the employees at the hotel were friendly and helpful. Even though we arrived just minutes before their restaurant closed for the afternoon, they graciously welcomed us and we had a wonderful lunch at one of their sidewalk tables. If in Como again, we would definitely consider staying at this hotel again.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WED439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HBE_PAL, Direttore at Hotel Barchetta Excelsior, responded to this review, June 30, 2014
Dear WED439,
thank you very much for your kind review. I am very pleased to read that you had a wonderful stay with us and enjoyed the breathtaking view of the lake from our balconies. Indeed the best to be found in Como. I will gladly share your compliments with my cherished team.
Looking forward to your next visit.
Best regards,
Robert Webber
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Barchetta Excelsior

Property: Hotel Barchetta Excelsior
Address: Piazza Cavour 1, 22100, Como, Italy
Location: Italy > Lombardy > Lake Como > Como
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 32 Hotels in Como
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Barchetta Excelsior 4*
Number of rooms: 84
Official Description (provided by the hotel):
At the Hotel Barchetta Excelsior you are surrounded by beauty: the villas with their gardens, art exhibitions, silk outlets, boutiques, romantic boat trips, renowned golf clubs. The only hotel in Como with over 50 rooms facing the lake offering a breathtaking view of one of the world's most beautiful sceneries. The hotel is located a few steps from the Cathedral and from the city center and close to the shopping area. Every single moment you spend in Como will be unique and unforgettable. ... more   less 
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Also Known As:
Barchetta Excelsior Como
Barchetta Excelsior Hotel Como
Hotel Barchetta Excelsior Como, Italy - Lake Como

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