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“Great hotel, ridiciulously expensive wifi”

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Hotel Barchetta Excelsior
Ranked #4 of 32 Hotels in Como
Certificate of Excellence
Reviewed July 23, 2013

Nice hotel, great rooms, pleasant people, good breakfast, views to die for (take a room with lakeview!) and situated in an excellent location to enjoy Como as much as possible.
Parking less convenient in a parking garage 300 metres further on and what the hell were they thinking when they came up with the wifiprices? 4,50 for half an hour???
Luckily I have spent lots of night at hotels in Italy where wifi is free or at a small charge, but this was really insane.
Otherwise however I would recommend this hotel for its rooms and location.

Room Tip: Take a lake view room
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  • Stayed: July 2013, traveled with family
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Thank Rodnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmpalaceComo, Direttore at Hotel Barchetta Excelsior, responded to this reviewResponded July 25, 2013

Dear Guest,
thank you for your review. I am very pleased to know you enjoyed your stay at the Barchetta Excelsior and your compliments regarding our services are greatly appreciated. Parking facilities are now closer as we have recently re-opened our renovated private garage on the premises of our sister Hotel Palace located just 100 mt away. The wi-fi system is provided by an outsourced company and therefore subject to charges. However, we are working on a project that hopefully will lead to free wi-fi in the coming future.
Hoping to welcome you back to Como in the future,
Very best regards,
Robert Webber
general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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346 - 352 of 511 reviews

Reviewed July 22, 2013

Our room was good sized and very clean. The breakfast room was large with great views of the lake and the breakfast had good variety. It's tricky to get to because of all the one way streets, but parking was easy at their sister hotel.

  • Stayed: June 2013, traveled with family
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Thank mxl408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

we stayed in this hotel last august and i must say i wasen't let down.
the service is very good, room was big and clean, breakfast was great plenty of choice for everyone,the staff was very friendly and helpful' the hotel location is excellent right in the center of the city with great view of the lake.

  • Stayed: August 2012, traveled as a couple
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1  Thank Nadim Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2013 via mobile

Very pleased with location, facing lake with beautiful views. Worth getting lake view room. Good deal booking directly with hotel too. Car parking at sister hotel, 3 mins away. Stayed 3 nights, had very nice dinner at hotel for first night. Staff friendly and helpful too.

  • Stayed: July 2013
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Thank Elizabeth1807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

This was a clean, modern and very American-friendly hotel with a nice lake view. All of the lake view rooms have lovely patios you can sit out on. It is not directly on the lake, but is set back behind an open square. This does not affect the view and it provides convenient access to several restaurants, gelaterias, shops, pharmacies, and ATMs on the square. Lake view rooms have a nice little outdoor patio to sit out on. The room was spacious and bright. There is a bar on the first level and the included breakfast was the best we had in Italy. Fluent English speaking staff. Our only real complaint is the VERY firm, uncomfortable mattress. The city of Como itself was not our favorite and the train station was terrible, but the hotel made it worth the stay.

Stayed: June 2013, traveled as a couple
1  Thank Brooklyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmpalaceComo, Direttore at Hotel Barchetta Excelsior, responded to this reviewResponded July 17, 2013

Dear Guest,
thank you very much for your kind review. I am very pleased to read that you had an enjoyable stay with us at the Barchetta Excelsior. I will proudly share your compliments with my cherished team, positive feedback is always very motivating and highly welcomed. I am also pleased to know that you fully appreciated our recent renovation plan including all rooms, balconies with superb lake view and the public areas. Sorry about the mattress you found uncomfortable but usually most of our guests find them very relaxing and prefer them to soft ones.
Hoping to welcome you back in the future,
Very best regards,
Robert Webber
General manager

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Reviewed July 12, 2013

My family traveled to Como as part of a 20th anniversary trip. We loved Como and the Hotel is extremely well situated in the Piazza Cavour, right in the town center, this location is one of the hotel's attractions. We stayed in three 5th floor lake view rooms and the views were beautiful. The service from the beginning was outstanding. We have one child with severe allergies and the staff went out of their way to accommodate our needs and concerns, from giving us space in their fridge to offering to shop for us! Breakfast is another attraction as it comes as a part of the room charge. It is served in a comfortable setting and the buffet is amply stocked by a warm and family friendly staff. Remember that you can order hot chocolate and cappuccino in addition to the all of the other drinks on hand at the buffet! Outstanding service often shows itself in the face of adversity. This was our experience on the day of our departure when I crashed the car into a famously narrow Italian parking area. The hotel staff was sensitive, and extremely helpful patching up the car and helping me locate a Car Glass specialist at our next stop. What could have been a very stressful and demoralizing experience turned into a humorous and memorable trip anecdote. Special thanks to Manager Robert Webber for making it all go smoothly!

Room Tip: Ask for a Lake View room. More expensive, but worth it to see the Lake in the morning and at sunset
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  • Stayed: July 2013, traveled with family
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1  Thank TrapperJim66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmpalaceComo, Direttore at Hotel Barchetta Excelsior, responded to this reviewResponded July 17, 2013

Dear Guest,

thank you for your review and for sharing your experience of your stay at the Hotel Barchetta Excelsior. We are very pleased you enjoyed your stay and we greatly appreciate your sign
of recognition of our high level of customer service. It was a pleasure helping you.
Hope the rest of your vacation went well and we sincerely hope to see you again in the future.
Very best regards,
Robert Webber
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

I have stayed there 4 times since 2000-The view is fantastic -the staff treats you as family-there is always someone to answer questions-the rooms are so neat and clean as is the lobby and the resturant-Breakfast is served in it's own special room-I love this place and always have and I cannot wait to go back-Nick Lagrega

Room Tip: Book a Lakeview room-It is one of the finest views anywhere in the world
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  • Stayed: September 2012, traveled solo
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Thank Nick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmpalaceComo, Direttore at Hotel Barchetta Excelsior, responded to this reviewResponded July 17, 2013

Wow !!!
You've said it all, there is nothing I can add ..... apart from THANK YOU for the best compliment
we could ever wish to receive.
Looking forward to seeing you again soon,
Very best regards,
Robert Webber
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Barchetta Excelsior

Address: Piazza Cavour 1, 22100, Como, Italy
Location: Italy > Lombardy > Lake Como > Como
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 32 Hotels in Como
Price Range: $128 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Barchetta Excelsior 4*
Number of rooms: 84
Official Description (provided by the hotel):
At the Hotel Barchetta Excelsior you are surrounded by beauty: the villas with their gardens, art exhibitions, silk outlets, boutiques, romantic boat trips, renowned golf clubs. The only hotel in Como with over 50 rooms facing the lake offering a breathtaking view of one of the world's most beautiful sceneries. The hotel is located a few steps from the Cathedral and from the city center and close to the shopping area. Every single moment you spend in Como will be unique and unforgettable. ... more   less 
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Also Known As:
Barchetta Excelsior Como
Barchetta Excelsior Hotel Como
Hotel Barchetta Excelsior Como, Italy - Lake Como

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