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83 - 88 of 694 reviews
Reviewed August 8, 2019

3 day stay which exceeded our expectations. Staff at front desk, bar and restaurant were extremly helpful as well as friendly. Room was very nice; great shower,large bathroom,comfortable bed. Ate in both restaurant and snacked at poolside. Dinner in restaurant was excellent, breakfast buffet very nice

Date of stay: July 2019
    • Location
    • Cleanliness
    • Service
2  Thank Junejude
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 7, 2019 via mobile

Stayed there for 5 nights as family with two little kids. The stay was fantastic: friendly staff everywhere, nicely refurbished rooms (except the bathroom but nevermind), wonderful breakfast, nice pool area and brand-new playground site. Perfect for family with kids.
If you have the chance to get lounge access - truly worth it for small breaks in between.
Don’t be shied away from the rather old-fashioned hotel façade...that’s literally the only flaw you will find.
Parking is at reasonable 15€/night in the parking garage but if you want to save that money, the staff will even explain where to find free parking not even 3 minutes away.
Overall, great experience with my first stay at a Sheraton since years!

Date of stay: August 2019
Trip type: Traveled with family
3  Thank DannyTheFox
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 6, 2019

Always enjoy the Sheraton experience on Lake Como. The pool and the service are great! Special shout out to Christian Pietrasanta for his attention to our special requests and accommodating efforts! The recent room updates really make the difference.

Date of stay: July 2019
Trip type: Traveled on business
2  Thank pguthy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 5, 2019

Four stars just because of the lounge and attentive staff, otherwise the hotel is three stars at best.

Amenities - 3 (at the pool, you are only allowed to have one towel per person; jacuzzi water was very cold)
Breakfast/lounge - 4
Location - 3
Service - 4.
Overall complain - misleading advertisement. The website states that the onsite parking is complementary which is not true - parking on the property is 15 euros. The free parking is for everyone to park on the street. This is not a benefit that the hotel is providing.

Date of stay: August 2019
Trip type: Traveled as a couple
3  Thank Humsteraki87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 2, 2019

As a Titanium Elite member, I am horrified by my stay in this supposedly 4-star hotel. I was charged for double for breakfast f14 times (€616) on one of the days, we had even left the hotel 30 minutes before breakfast had started. There is no point in hanging the doot tag they provide stating they will either donate to Unicef or give you €5.00 daily room credit for forgoing full housekeeping as it appears they don't even record the fact you had this on your door and point blankly refuse to believe you that you had this on your door. Sometimes they don't replenish the toilet paper or provide you with free bottles of water as they state they do. I have spent over 2 hours at the front desk trying to resolve my bill and even had to go up to my room and get one of the door hangers as the front desk claimed to know nothing about it. no Manager is available etc so I got nowhere talking to the front desk who do speak English.

.

Room tip: Better views from the front but you are still looking at a road and an area which is barren land.
Date of stay: August 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
4  Thank PaulsReview
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ChiaraD2137, Guest Relations Manager at Sheraton Lake Como Hotel, responded to this reviewResponded August 4, 2019

Dear PaulsReview,

firstly thank you for choosing to stay at the Sheraton Lake Como Hotel for your recent holiday and for sharing your experience through TripAdvisor.

We are very sorry to read we didn't meet your expectations.

As usual, I've conducted my internal investigation to try to better understand the events.

Your stay lasted 14 nights with 2 rooms bought by points.

The "green choice" nights have been 11, in fact the program says the guest may participate in this program for up to three consecutive days.

Nevertheless our housekeeper confirms on all the 11 "green choice" days, the chambermaids have replenished water, empty the paper basket and changed the bath towels, as per Sheraton quality standard.

Furthermore each three days, both the rooms have had full housekeeping with the total linen change, as per program standard.

In the end, I' ve checked on your bill the deduction of Euro 110 (equal to Euro 5 credit per each room for the 11 "green choice"nights), as per program standard and guest choice.

On the second room booked as room only, as per agreement with our General Manager, has been charged breakfast for one person only, instead of two.

We are sorry again for the experienced dissatisfaction, since customer satisfaction is our main focus.

Thank you again for your time.

Best regards,

Chiara De Santis
Guest Relations Manager
Sheraton Lake Como Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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