The bones of this place - the location, the view, the high ceilings, the terrace, are remarkable. The room was ok, although the bathroom could use a remodel.
The customer service, however, came up short. There was not a single English language channel on TV - not even BBC or CNN. And no TV guide either, so you actually had to flip through some 120 channels to figure out there wasn't anything to watch. No functional internet service for the 3 days we were there. No "do not disturb" sign to put on a door to prevent personnel from cleaning it. Small things, like arriving after a long journey (and after the hotel-set check-in time), checking in, hauling our suitcases to our room - just to find out that it is being cleaned and being told to leave our suitcases and go for a walk.
But the biggest problem I had was with the manager who persistently denied any knowledge of any deficiencies I wanted to bring to her attention, and instead of investigating further, claiming that this never happened before and that it must be a misunderstanding.
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- Also Known As:
- Hotel Bellagio Italy - Lake Como