Ok..let's start with the positives...nice older building (really older) that wants to remain a representative historical site. Rooms on upper floors with lake views offer a great view. Bar staff, especially Monica and Mateo are exceptionally friendly and very helpful. Rooms were at least clean but not necessarily well appointed.
Now the negatives. First and foremost this hotel is being run by two brothers Christian and Timothy whose personalities are as different as night and day. Hope that you deal with Timothy as opposed to Christian. Timothy is polite friendly and tries to make you comfortable. Christian is his polar opposite. Cold, distant, short with his responses and projecting an air of constant irritation.
The hotel has NO air conditioning this may not be an issue for mild weather but in hot weather, as was the case during our stay, it is unbearable as the rooms for the most part absorb the solar heat and reflect the heat internally. Think of sitting next to a wall of hot stones. Even worse is that as there is no air you can't close the windows which means that you hear all of the street noise (this includes psychotic scooter drivers who rip through the village with banshee engines; think chainsaws all day and evening, the packs of tourists calling their children and spouses names aloud, the ferry boats blowing their whistles every fifteen to twenty minutes, the church tower bells early morning through evening and my personal favorite the town disco which plays really loud music OUTDOORS Thursday, Friday and Saturday until 3:30 AM, oh and then the drunks howl at the moon for another hour). Oh...you can ask for a fan but you might be told no more fans today like we were. Reminds me of the episode of Seinfield where Elaine asks for soup that isn't on the menu.
Internet access is free...but it is only available in the hotel lobby..no where else in the hotel...it is 2012. I guess Christian isn't aware of the fact that he can put a small wireless repeater throughout the hotel without major complication or expense.....meanwhile you can get a signal from the adjacent hotels which of course you can't use. Really underscores the management philosophy of the hotel owners.
Finally the breakfast is as unspirational and bare bones as is possible ... Again reflecting managements operating focus of high cost lodging and budget amenities.
Best of all though has to be the bathrooms. No showers. Instead they have a hand held faucet that sits in a crade like an upside down telephone handset from the 1930's. You have to either sit in the tub to shower or stand and wash the floor in the process. All they need to do is to put a simple handheld faucet on a pole, as many hotels do, with a shower curtain. Not a major expense and much safer than a wet tile floor.
So in summary this hotel is over rated at three stars, lacking the basic creature comforts required to keep guests comfortable in 23 degree plus celsius summer days and with prices that can not and do not justify the lack of courtesy,service or hospitality provided.
Would I stay here again? No. Read the reviews of others (and managements responses) and you'll find a pattern.
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- Also Known As:
- Florence Hotel Bellagio
- Hotel Florence Bellagio, Italy - Lake Como