My wife and I stayed here for three nights at the end of our two week trip to Italy, and chose this hotel to spend our 10th anniversary together. We could not have been happier with our stay at the Grand Hotel Villa Serbelloni.
I had emailed the hotel a few times prior to our stay, just letting them know that one of the days during our stay would be our anniversary. I asked the hotel if they could provide any recommendations for places to eat or activities for our anniversary, and they provided a few. When we finally arrived at the hotel for check-in on October 9th, the front desk informed us that they had upgraded us to a suite! Wow! The suite was Room 104, and had an amazing balcony that had a perfect view of Lake Como and the surrounding mountains. Incredible!
I previously read some of the negative reviews about this hotel. I have to say I don't quite understand them. We thought the breakfast was very good. I guess if you are not happy with a breakfast that includes scrambled eggs, bacon (American style), breads, cheeses, cereals, vegetables, fruits, yogurt, multiple desserts...and decide to order something off the menu, you should expect its going to cost you. The food/drink options at the hotel are not cheap, but I doubt they are at most other hotels of this type. We only ate breakfast at the hotel, so I can't provide recommendations/feedback on lunch/dinner options.
In terms of the decor...this hotel is like something out of Downton Abbey. Its not what I am used to but I had no complaints whatsoever. It was very nice and everything was comfortable.
The view from this hotel is amazing. The hotel is right on the edge of the lake and provides amazing views of the surrounding mountains anywhere you look. I don't know that I have ever stayed at a hotel that had views better than this.
Another thing we enjoyed about the hotel was the live music. Between 8-12pm every night, there is a band (violin, piano, bass) that performs in the lounge. The violinist must be classicly trained...they were absolutely amazing. The only regret my wife and I had was that this band did not have a CD of some sort that we could purchase to take home with us. They were incredible.
The front desk and concierge were also very helpful with restaurant recommendations as well as requests for things to do (Varenna, etc). I would highly recommend this hotel to anyone looking to stay in Bellagio.