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“Great Location - Middling Service”

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Hotel Piazza Vecchia
Ranked #21 of 34 Hotels in Bergamo
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Location - Middling Service”
Reviewed June 11, 2012

Firstly, I cannot say enough about the Bergamo location - a beautiful old town with wonderful restaurants and bars; and, a great location from which to tour the northern lakes.

And the Hotel Piazza Vecchia ticks many of the boxes as a place to stay in Bergamo's Citta Alta:

- Perfect location in the old town, close to the main square
- good size, airy rooms, some with views/glimpses
- Relatively quiet - if you are not on the main street side
- Good bathroom

And the downsides:

- Like many others, we got lost trying to find the hotel in the old town. Partly our fault, but some better directions would be handy on the booking. A word of advice, don't plug address into your GPS - it can't cope with the old town position.

- No fridges in the "lesser" rooms (which we had). A little disappointing after buying some great cheeses, salumi and white wine to find this out when we we checked in. We were told that the more expensive rooms did, in fact, have fridges with mini bar. When we asked about this discrepancy, we were told that they used to have fridges in all rooms, but found that that those paying for the cheap rooms tended to to abscond without paying for mini bar usage. Curious response - surely they could just charge to the credit card if this was the case.

- As some others have mentioned service was patchy and sometimes unfriendly. There was a very friendly younger lady, but the older staff tended to be gruff and less helpful. Especially amusing was the older waiter who was a cross between Manuel from Fawlty Towers and Gomez Adams from the Adams Family - but less welcoming than either.

- A very average breakfast

All in all Hotel Piazza Vecchia probably doesn't quite provide the best value for what you pay - though there are very few other viable options for good accommodation in the Alta Citta, which probably explians the cost

So if you keep your expectations in check and just want a great position in the old town, then it's not a bad option - just not great.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Angus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
DE
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 23, 2012

The hotel is very central and has a nice decoration. I espacially liked the atmosphere of the rooms. Best thing was the bathroom. They had huge and very nice bathroom. For the ladies, the had even a make-up table in the bathroom. The breakfast is more international than original italien. It was with cheese and ham. There was of course italian breakfast included with bread, croissant and jam. People on the reseption speaking several languages, like: englisch, french and italian. But everyone speak one language. So you have to have a luck to have to one, who speaks your language. But all of them are nice.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sisemantari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stock, United Kingdom
Level Contributor
192 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed May 13, 2012

Four of us stayed here over the Bank Holiday weekend and had a lovely time. The staff could not have been nicer - Ok their english is rather limited but you ARE in Italy. The location is excellent in the Citta Alta - Catch a number 1 bus from the airport - 2 euros each - takes about 1/2 hour, get the ticket in the arrival hall and punch it when getting on the bus. Hotel is 5 minutes walk down the main street just before the main square (Piazza Vecchia)
Very nice continental breakfast - cold meats, cheese, yoghurts, croissants, fruit plus fruit juice and cornflakes if required.
Rooms quiet with excellent comfortable bed. The bells don't ring all night - they stop at 10 and don't start till 7 a.m
We caught the bus to Lovere on Lake Iseo which was beautiful and only about 1 hour ride - catch the number 1 to the train station then walk over to the bus station - tickets about 8 euro pp return.
It is worth getting the funicular up from the old town for fantastic views from the castle and superb pizza at the restaurant which is 2 minutes from the top funicular station - turn left when coming out of station. There are also spectacular views from the Rocco fortress near the top of the funicular from the lower town and the bar actually at the top of the lower funicular station is a great place for a sunset drink looking out over the plains.
We ate twice at Il Sole just down from the hotel which was fantastic food and very reasonable - simple fresh food and large portions. House wine at 8 euro for a 1 litre carafe was very drinkable!
Tourist office is 5 minutes down the main street and there is a good bar just down the road opposite the office.
Bergamo is a great place for a weekend break with plenty to see and do, good food, beautiful scenery, nice people and easy access from the airport

Room Tip: Room 5 has a nice view to the mountains and very comfortable kingsize bed plus minibar/fridge
See more room tips
  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BADGEREssex_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntingdon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2012

On a recent weekend away to Bergamo, wanted to stay in the upper old part of the city.
The location is very central for the old Part of Bergamo, but the hotel proved to be a disappointment. The staff were generably unhelpful, bordering on miserable as mentioned in a previous report.The room was poorly lit and noisy from the street below.For the cost of the meagre breakfast served up, we could have eaten at one of the local bars for much less, and for the cost of the room, we expected more and certainly better service.
Will return to Bergamo, but certainly not to the Hotel Piazza Vecchia !

Room Tip: Pick an alternative hotel
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 31, 2012

On a recent trip to Italy we spent the final night in the old town of Bergamo. The location of the hotel is really good although parking is a problem. The rooms are clean and well furnished although the wifi is only available in the depressingly small and dark reception.
What really let this hotel down was the miserable staff. Bordering on rude, he made us feel like he was doing us a huge favour to check us in and couldn't be bothered with any helpful info whatsoever!
He didn't disappoint either at checkout when he scowled as I handed over a credit card.... "Cash!" he yelled....
One to avoid.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cityscanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
121 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 4, 2011

This is a very centrally located hotel in the upper part of the city which makes it more expensive. The room was large and comfortable. Although it's central, it's not difficult to sleep as there isn't much nightlife nearby. The service was ok, but a bit difficult at moments as it was hard to communicate as it seems the staff only speak Italian.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank albertsquarebcn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
164 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 7, 2011

Stayed here for a weekend with family, the hotel is located just off the main street close to the old square in the Bergamo old town.

Rooms well equipped, modern and extremely comfortable, hotel has all of the old characteristics but with some lovely modern twists.

Check in and out was painless, we really enjoyed our stay here.

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jpmcg69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Piazza Vecchia

Property: Hotel Piazza Vecchia
Address: Via Bartolomeo Colleoni 3 | Bergamo Alta, 24129 Bergamo, Italy
Location: Italy > Lombardy > Province of Bergamo > Bergamo
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Airport Transportation
Hotel Style:
#11 Luxury Hotel in Bergamo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Piazza Vecchia 4*
Number of rooms: 13
Official Description (provided by the hotel):
Thinking for who is looking for a place where spend an unforgettable stay, the Hotel Piazza Vecchia is located in a historical home of the XIV century, manor of Bartolomeo Colleoni, important leader of the time of the Serenissima. The Hotel Piazza Vecchia was thought and wanted by the Vismara family, that will reserve you a warm and professional welcome acquired in 100 years of experience in the hospitality field, and they will try to make your journey unforgettable. The copies of the masterpieces of Impressionists like Van Gogh, Gauguin and of our local painter Trento Longaretti, painted by the owner Tiziana De Franceschi, enrich the common areas and the rooms. The HotelPiazza Vecchia is the ideal spot for lovers of music and art who can find galleries, museums and events of international scope in the immediate vicinity. The breakfast room is available for small meetings and buffets ... more   less 
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Also Known As:
Piazza Vecchia Bergamo
Piazza Vecchia Hotel

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