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“Beautiful hotel awful staff!”

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Hotel Piazza Vecchia
Ranked #21 of 34 Hotels in Bergamo
Certificate of Excellence
manchester
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Beautiful hotel awful staff!”
Reviewed January 31, 2012

On a recent trip to Italy we spent the final night in the old town of Bergamo. The location of the hotel is really good although parking is a problem. The rooms are clean and well furnished although the wifi is only available in the depressingly small and dark reception.
What really let this hotel down was the miserable staff. Bordering on rude, he made us feel like he was doing us a huge favour to check us in and couldn't be bothered with any helpful info whatsoever!
He didn't disappoint either at checkout when he scowled as I handed over a credit card.... "Cash!" he yelled....
One to avoid.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cityscanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Berlin, Germany
Level Contributor
121 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 4, 2011

This is a very centrally located hotel in the upper part of the city which makes it more expensive. The room was large and comfortable. Although it's central, it's not difficult to sleep as there isn't much nightlife nearby. The service was ok, but a bit difficult at moments as it was hard to communicate as it seems the staff only speak Italian.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank albertsquarebcn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
164 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 7, 2011

Stayed here for a weekend with family, the hotel is located just off the main street close to the old square in the Bergamo old town.

Rooms well equipped, modern and extremely comfortable, hotel has all of the old characteristics but with some lovely modern twists.

Check in and out was painless, we really enjoyed our stay here.

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jpmcg69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genoa, Italy
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 23, 2010

We stayed in this hotel for four nights this December - since once we registered, there was no way to leave without paying for the four nights. We discovered bedbugs after a couple of nights and then we were transferred to another room without bedbugs, but very hot (the rooms' temperatures are controled centrally.) We were not offered an apology or discount for the inconvenience. On the other hand there is no WiFi in this hotel and on top of all this the employees only spoke Italian and some French. The hotel is in a nice old building with a great location, but given these problems I wouldn't recommend it.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ARI053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dumfries, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 12, 2010

We recently stayed at the Piazza Vecchia which had both good and not so good points. Firstly the location of the hotel could not be better, just off the main square. The bedrooms are clean and characterful although ours faced a street light which didn`t go off all night and there were no heavy curtains to hide it. We feel the hotel was overpriced for room only and continental breakfast was 13 euros for very little.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margaret186513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 5, 2010

Arriving in Bergamo for 2 nights after the end of a week on Lake Como, we thought we would be out of superlatives for beautiful views but the drive up into the Citta Alta was just breathtaking. Bergamo is truly a gem of a city and this hotel is superly placed to explore it. Parking is a little tricky, we didn't realise that we could even pull up outside the hotel and by chance ended up in a car park where a helpful attendant told us what to do. To be fair, the fact that you are allowed to park for free in one of the most central locations in the city is a bonus, and the hotel will give you a voucher to place in front of your car which you can then leave for the whole of your stay. It is a 5 minute walk from the hotel to the nearest car park and yes the streets are cobbled but it is part of the charm and if you are not up for some walking when visiting Bergamo then you have come to the wrong place!
The hotel owners are really friendly and did their best to make us feel at home despite the language barrier (which was totally our own fault given our appallingly limited Italian). Our room was on the first floor and it was large and tastefully furnished with tea/coffee, flatscreen TV and a good choice of toiletries. It was very quiet during the day and at night. Contrary to the other review, our aircon worked perfectly and kept our room blissfully cool throughout the entire stay.
What really makes this hotel is the location though, once you have checked in, you literally step outside into the heart of a simply beautiful historical city. There is so much to do and you could spend hours just gazing in the windows of the little shops lining the streets or settling down for a prosecco in one of the bars lining the streets. We ate in 2 restaurants both of which were excellent and good value, Damimo for pizza and Donizetti for salads, cheese and meat platters (and an excellent wine list). (Both are on the main street but I would recommend booking for Donizetti as it is very popular).
I am so excited to have discovered Bergamo and this hotel is really in keeping with the character of the city so is a perfect place to stay.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CLM78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean, Virginia
Level Contributor
193 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed June 24, 2010

The Citta Alta of Bergamo blew me away! Come here and you will be transported back in time to a beautiful medieval town. Stay at the Hotel Piazza Vecchia and enjoy--for the most part--modern conveniences, a comfortable bed, a great shower, and a good breakfast (apparently improved since some negative reviews of past years) all in the very heart of the Citta Alta. What more could one want? Well, one could want air conditioning on a hot day that actually works. We stayed in room 12, a top level room that cost 180 euros with payment required in advance of arrival. There was an air conditioning control that at first appeared to work. But I could never get it to set below 25C, or 77 degrees F. When I inquired I was told that the A/C was adjustable, but only between 25C and 32C. "You cannot change it because it is set by the computer," I was told. Give me a break!!! I was certainly happy to know that I could opt for setting the A/C at 90F! And just who sets the computer other than management? Fortunately, late in the day of the one day we were there, storms in the distance blew some cooler breezes, so we opened the door to the balcony and the small window that looked out to the mountains and were able to cool the room down for a while. But when we went to sleep, we closed the door and the window since we had heard so many stories and about mosquitoes and other insects in Italy coming into rooms at night. And by next morning the temperature in the room was again 77 degrees.
The other problem with this hotel is arriving by car. The hotel is located on one of the main streets in the Citta Alta. The street is the width of a car and a bicycle side by side; so when you stop your car you have tied up traffic rather effectively, much to the consternation of the residents and anyone else traveling through. While you tie up traffic with your car parked in this main thoroughfare, you can check in and make sure your prepaid room is acceptable to you. Then return to your car and continue down the street to see if you can park in the first square you come to. Since check-in times are in mid-afternoon, the chances of finding parking there are not very good. So then you can try the next square, which is somewhat larger but has signs prohibiting parking in several places. With the help of a policeman, however, we were able to find a place at last. This is fine until you check out. If you try to wheel your bags over the cobblestone streets all the way to the car park, your wheels will be ruined before you get there. So you will need to bring your car back to the hotel. But the streets are one-way, so you will need to circle around the town and try and find your way back to the hotel. Not easy. But doable. And I guess it is all worth it since the town is so special, so evocative of a former time.
Staying at this hotel allows you to enjoy the Citta Alta at its best times--late evening and early morning, when the throngs have left. I recommend dining outside at the Taverna del Colleoni dell' Angelo on the Piazza Vecchia in the quiet of the evening to enjoy a great meal.
How does one rate a hotel like this? The location's pluses and minuses are inherent in the make-up of this truly medieval town. While arriving by car can be quite a problem, that problem is the price you must be willing to pay for this experience. The A/C nonsense is another story. If you decide to come in colder months than June, this will not be an issue. And if you decide to come in warmer months, I would hope that whoever sets the computer would allow temperatures below 77 degrees. But I cannot guarantee that. And it is a shame that you will have to ask.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beaune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
piazzavecchiaowner, Responsabile reception at Hotel Piazza Vecchia, responded to this review, July 26, 2010
We are sorry that this guest has a probem with air conditioning, but we are sure that the automathic setting made by "DAIKIN" service is ok for every season (the air conditioning at 25°C means about 23°C in the room - is not like the air conditioning a car - and if the outside temperature was 37° like in that very strange week, nobody can have a cooler room and not because we don't want ). Be sure that in winter time we have a very comfortable warm room.

We are located on the main stree of the historical centre, if a guest advise us that he will come by car we explain him how to get infront to the hotel with the car, and were to park (200mt far from the building). When the guest check-out, as the street is one-way- he has to take the car around the city wall and he takes not more than 5 minutes to get back here. It is a medieval centre, we are sorry but we cannot build new streets ! :-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Piazza Vecchia

Property: Hotel Piazza Vecchia
Address: Via Bartolomeo Colleoni 3 | Bergamo Alta, 24129 Bergamo, Italy
Location: Italy > Lombardy > Province of Bergamo > Bergamo
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Airport Transportation
Hotel Style:
#11 Luxury Hotel in Bergamo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Piazza Vecchia 4*
Number of rooms: 13
Official Description (provided by the hotel):
Thinking for who is looking for a place where spend an unforgettable stay, the Hotel Piazza Vecchia is located in a historical home of the XIV century, manor of Bartolomeo Colleoni, important leader of the time of the Serenissima. The Hotel Piazza Vecchia was thought and wanted by the Vismara family, that will reserve you a warm and professional welcome acquired in 100 years of experience in the hospitality field, and they will try to make your journey unforgettable. The copies of the masterpieces of Impressionists like Van Gogh, Gauguin and of our local painter Trento Longaretti, painted by the owner Tiziana De Franceschi, enrich the common areas and the rooms. The HotelPiazza Vecchia is the ideal spot for lovers of music and art who can find galleries, museums and events of international scope in the immediate vicinity. The breakfast room is available for small meetings and buffets ... more   less 
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Also Known As:
Piazza Vecchia Bergamo
Piazza Vecchia Hotel

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