We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (948)
Filter reviews
948 results
Traveler rating
335
424
138
31
20
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
335
424
138
31
20
Show reviews that mention
All reviews the bus old town citta alta minute walk upper town would stay here again central location per night comfortable hotel excellent hotel breakfast was excellent couple of nights long weekend well worth a visit lake garda bergamo airport pillows
Selected filters
Filter
Updating list...
13 - 18 of 948 reviews
Reviewed November 29, 2018

Excellent hotel. Friendly, comfortable, service-minded, professional. Good breakfast. Easy access from airport and within walking distance of the upper and lower towns.
We felt welcome and we enjoyed the positive atmosphere.

Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank CliveMcph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Guest Relations Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded December 4, 2018

Dear guest,
thank you very much for your review and for choosing Hotel Cappello D'oro for your recent stay in Bergamo. We are really glad to read that you appreciated your stay with us and that all the service that we offered to you were able to exceed your expectations. We would like to thank you for remarking the quality of our breakfast and the professionality of our staff. We would be delighted to welcome you back. Our kindest regards, Cristina Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2018 via mobile

Really central location, great breakfast and friendly staff. The hotel was fully booked on the morning of our departure, so there was no possibility of a later check out. It wasn’t a big deal, and I’m sure they would’ve accommodated us if they could.

I would stay here again. Bergamo itself was a wonderful surprise.

Date of stay: November 2018
Trip type: Traveled as a couple
Thank Kiltboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Guest Relations Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded November 18, 2018

Dear guest,
thank you for your review and for choosing Hotel Cappello D'oro for your recent stay in Bergamo. We are really glad to read that you appreciated your stay with us and that all the services that we offered to you were able to exceed your expectations. We would like to thank you for remarking the quality of our breakfast and the kindness of our staff. We would be delighted to welcome you back.
Our kindest regards
Cristina Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2018 via mobile

We stayed here for four nights and must admit that our choice of this hotel was indeed an excellent one. Situated adjacent to Porta Nuova in Lower Bergamo, and only a short walk from the Central Bus Station, train station and the Funicolare to Bergamo Alta. The bus stop for the airport bus is just outside the Hotel and that's another positive considering that the bus ticket to the airport costs only €2.30.

Staff was extremely friendly, especially at the reception desk, always ready to provide advice and recommendations in so far as restaurants and transportation is concerned. Bus tickets are also available for sale at the hotel desk.

Spotlessly clean, beautifully decorated rooms and a good breakfast to round it up.

Will surely opt for Cappello d'Oro if we return back to Bergamo.

Date of stay: November 2018
Trip type: Traveled with family
1  Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Reception at Best Western Hotel Cappello D'Oro, responded to this reviewResponded November 11, 2018

Dear Guest, thank you very much for your review and for choosing Hotel Cappello D’Oro for your recent stay in Bergamo. We are really glad to read that you enjoyed your stay with us appreciating in particular our great position in the city centre. We would like to thank you for remarking the quality of our breakfast and the kindness of our staff. We would be delighted to welcome you back. Our kindest regards, Francesca Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2018

An excellent comfortable hotel, which is a bit like Dr Who's Tardis - much bigger on the inside than it looks from outside! Very well equipped and furnished bedroom/bathroom with all amenities. Comfortable bed and wifi which is fully connected. The airport bus (BGY) stops practically in the lobby and costs all of €2.30 !!!!

Room tip: Rooms at the front offer views of the square, though keep the window closed to stop any traffic noise
Date of stay: October 2018
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
1  Thank GlenB396
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Public Relations Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded October 31, 2018

Dear Sir and Madame, thank you very much for your review and for choosing Hotel Cappello D’Oro for your recent stay in Bergamo. We are glad to read that you enjoyed your stay with us appreciating in particular our great position in the city centre. We would be delighted to welcome you back. Our kindest regards, Besmir Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2018

A very nice place . Each time I travel to Bergamo I enjoy staying in this Hotel.Friendly staff, a very good breakfast and comfortable modern rooms.Easy access from/to airport or train station. Just in the middle of the city very close to most attractive touristic point Citta Alta.

Date of stay: October 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank cristianiorga2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Reception at Best Western Hotel Cappello D'Oro, responded to this reviewResponded October 19, 2018

Dear Cristiano, thank you very much for your review and for choosing Hotel Cappello D’Oro for your recent stay in Bergamo. We are glad to read that you enjoyed your stay with us appreciating the kindness of our staff. We would like to thank you for remarking the quality of our breakfast. We take good note and we appreciate all your suggestion. We would be delighted to welcome you back. Our kindest regards, Francesca Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews