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BEST WESTERN Hotel Cappello D'Oro
Ranked #8 of 34 Hotels in Bergamo
Certificate of Excellence
GreenLeadersGold level
Southampton, Massachusetts
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great accommodations”
5 of 5 bubbles Reviewed July 16, 2013

Our hosts on a two day visit to Bergamo arranged our stay at the Best Western, according to them, the best hotel in town. We found it to be excellent. The room was clean and comfortable, the breakfast plentiful and well prepared. Our only complaint was the wi-fi reception on the 4th floor was spotty and quite useless. But we were well above any street noise. We did not have much interaction with the staff because our hosts handled the details of our visit. The hotel is at a main intersection in the lower town, which is laid out with broad avenues lined with large, modern buildings. The historic upper town can be reached via a short walk and ride on a funicular. We can't comment on "value" in as much as we never saw a bill, thanks to our generous hosts, but we suspect there are less expensive hotels in town.

Room Tip: Lower floor if wi fi is important. Upper floors are probably quieter.
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  • Stayed July 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 949hbart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Responsabile relazioni pubbliche at BEST WESTERN Hotel Cappello D'Oro, responded to this review, November 8, 2013
Dear 949hbart,
thank you for taking the time to post a review about your stay at Cappello D'Oro Hotel.
We are glad to know you enjoyed the Hotel and our beautiful city.
We take note of your comment about the wi-fi connection, we will find a way to offer a better service, so thanks again for sharing!

If you or your hosts will plan again a trip to Bergamo, we hope to be your choice agani!

Sara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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745 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Norwich, United Kingdom
Level Contributor
143 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed July 1, 2013

We were just paying a quick visit to see the delightful upper town and chose this hotel mainly for its situation. We were pleasantly surprised with the room and helpfulness of staff and breakfast was impressive. We will stay here again.

Room Tip: We only saw our own room
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review, July 23, 2013
Dear abfree,
it is a pleausure to receive such a comment from an Expert Reviewer of Tripadvisor as you are.

I hope you will have much more time during your next visit, it will give you the opportunity to discover many other good reasons to choose us!

Hoping to see you again, greetings from Bergamo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cannock, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 30, 2013

We stayed for 2 nights here, , we had a very clean room over looking the central courtyard and we had a good nights sleep.
Room had aircon little noisy when starting but no noisier than any other when running.
Staff were friendly .
breakfast ok but a bit strangely arranged and no toast!
Good location for buses and restaurants.
would stay here again!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikebentleyturbo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review, July 23, 2013
Dear Mikebentleyturbo1,
thanks for your comments, your suggestions are very useful and give us the opportunity to emprove our service.

I really hope to welcome you again in our hotel also because I really need to understand what you mean with "strangely arranged" concerning breakfast.

See you and have a nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 24, 2013

This hotel exceeded most of our expectations. Location was perfect...half way between railway/bus station and the old city....10 mins walk max in both directions. The room was very comfortable. The bathroom was very modern and the shower amazing. Breakfast was a little disappointing but turned out to be quite typical for mid priced Italian hotels.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gnolan1798
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review, July 23, 2013
Dear gnolan1798,
"surprise" is the perfect word we would like to listen from all our guests... thanks a lot! We love to surprise our guests with lot of attention and care!

I hope to welcome you again in our hotel and please, if you are returning I would really like to understand your comment concerning breakfast, it will really help me to understand how to emprove this service!

See you soon, hopefully!
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Yorkshire
Level Contributor
119 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 bubbles Reviewed June 23, 2013

Booked 3 nights with my wife as we were flying back from Bergamo and wanted to have a couple of days in the area to finish off our holiday.
Arrival. I think it is very easy from the Airport by bus. We came by car, a bit more of a challenge. We had pre booked the expensive €20/night parking. Would have hated to try and find parking mid afternoon. You have to park outside the hotel, in the bus stop, then one of you (good luck if you are on your own) has to run in. They then come out and take your bags, then come with you to the car park half a block away.
Check in was fine. However the room did not have either wi-fi or a safe, which they claim they all have. Returned to reception, to be told ours was the only room they had without these?!
Room was changed without issue, and was OK, although wi-fi was a bit hit and miss. Reasonable size, good shower. A/C seemed to struggle, might be an issue if it was really hot.
Bed was comfortable enough and I slept well.
One moan. When most modern travellers have phones, i-pads etc which they need to recharge, do so many hotels, not just this one have inaccessible plug sockets. In this case it was necessary to crawl under the desk.
Location.
Central for the old part of the new town. 10 to 15 mins walk from the Funicular up to the old town.
Drinks are a bit expensive, although it is a city centre hotel, so not too surprising. Bar service a bit poor, as most of the time you have to either play hunt the barman, or get reception to send out a search party.
Breakfast is good.
A nice touch is free apples in reception which you can help yourself to.
Overall OK, and probably a 3.5 rating, but as this option does not exist, and I expected better, have given it 3.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skipton_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec City, Canada
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed June 23, 2013

I used to be disappointed in the past by Best Western hotels - the Cappello d'oro made me change my mind.

Good and friendly service, large breakfast buffet and varied & good food, comfortable beds, very clean room, for a very good price. The only thing that was not perfect is during our stay, they had difficulty with the air conditioning. It was working, although not powerful enough. The room was still comfortable though. And our room (not facing the street) was very, very quiet. Internet access was not super fast, but I suspect the problem comes from the distance between the router and our room (down the corridor) - as signal strength was not very high. Our room was a little small, but with sufficient storage room - so that was ok.

If I go back to Bergamo, that will certainly be my first choice hotel.

Room Tip: If you plan on relying on the Internet a lot, ask for a room close to the router - on our floor, the...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rudbeckie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limerick, Ireland
Level Contributor
416 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
5 of 5 bubbles Reviewed June 21, 2013

Stayed here for 1 night in a triple room for an early flight from Bergamo, our room was spotless, quite spacious, has a ps3 & flatscreen tv, only 2 english channels tho.
Breakfast was the usual fare, all good, no complaints.
Check in was quick & easy, nice town to explore, visited Citta Alta.
Taxi was €17 next morning for 5, very good value, the bus stop to the airport was outside the hotel @ €2 each but with luggage taxi was best option.
Would stay here again, 5 min walk from the train stn.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dgosul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review, July 18, 2013
Dear dgosul,
thanks for your review concerning your quick stay in our hotel. I really hope you will have much more time during your next visit, Bergamo is very nice! Of course having much more time you can also enjoy all the services of our hotel and, above all, our renewed Antico Ristorante del Moro!

I hope to welcome you again, see you in Bergamo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Cappello D'Oro

Property: BEST WESTERN Hotel Cappello D'Oro
Address: Viale Papa Giovanni XXIII 12, 24121 Bergamo, Italy (Formerly Hotel Cappello D’Oro)
Location: Italy > Lombardy > Province of Bergamo > Bergamo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Bergamo
#6 Family Hotel in Bergamo
#7 Romantic Hotel in Bergamo
#7 Luxury Hotel in Bergamo
#10 Business Hotel in Bergamo
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Hotel Cappello D'Oro 4*
Number of rooms: 90
Official Description (provided by the hotel):
The BEST WESTERN PREMIER Hotel Cappello D'Oro is committed to combining the charm of traditional hospitality with modern comforts and efficiency, providing the ideal environment for cultural tourism and business requirements, in Bergamo city centre. The four-star accommodation delights guests with the quality of its rooms, the welcoming approach of its staff and the hotel's enviable position. ... more   less 
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Also Known As:
Best Western Premier Cappello d`Oro Hotel Bergamo
Best Western Hotel Bergamo
Best Western Bergamo
Bergamo Best Western

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